Great and always friendly customer service. Aarron is always so helpful and cares about his…read morecustomers.

This office is everything you would want an Insurance Agency to be and do. Professional,…read moreknowledgeable, courteous, and helpful! I wouldn't go any place else!

Easy and pleasant experience switching my ALLSTATE policies to State Farm. State Farm saved me…read moremoney. Everyone was very pleasant and nice. I recommend this agent and her staff.

If I could give more stars I would! Jocelyn was awesome getting me where I needed to be as far as…read morecost and coverage goes. She was extremely efficient and really just a true gem to work with getting me my policies in order. I would highly recommend this office for your insurance needs!

Blake did a wonderful job as he always does. Keep up the great work. He moves right away on what…read moreever New add to your insurance needs.

Getting harassing solicitation from this agent/office. They lied and stated I requested auto…read moreinsurance info when I didn't. I would never join State Farm insurance!

I first met Mike when I was working as a life specialist for Allstate back in 1996. Since then we…read morecompared notes and tactics many times. We have visited each other whenever we are each other respective areas of the country. I have referred business for him in the Breese area over the years many times. When we have recontacted our clients, that we referred out to him, they ALL come back with positive comments. I'd rate him a SOLID A+ agent.

Either they failed to provide paperwork to the insurance company or the insurance company denied…read moresome of the paperwork and they failed to tell me. The next year I discovered this but when I find out about it my rates have increased by 54% Then they do nothing to rectify. Bad office hours and just leave for lunch with no sign on door. You visit and they are not there. My experience is they don't care if you are a customer or not. Pass

Jody is a great insurance agent who is a leader in the industry. He has shared his customer…read moreservice systems and processes with my team and we have seen a surge in our customer satisfaction ratings. His holistic approach to auto insurance, home insurance, and life insurance is a gift to his customers in the Collinsville and greater St. Louis, Illinois area. Thanks for all you do Jody!

Otto and his staff are great. He has been my personal and business insurance agent for over 15…read moreyears and whenever I ask him a question or need something he gets me an answer right away. The service has always been good and I highly recommend him and his office.

Been with State Farm for 30 years, had agents in 3 different states over those 30 years. Been with…read moreOtto Daech for nearly 20 years. Twice asked Otto to champion my dispute with State Farm corporate, both times he did not. This last time I submitted a comprehensive claim instead of collision. Difference being comprehensive carries a $500 deductible, collision carries $1000. State Farm claims says they are marking it collision because it's a scratch, not a dent. Spoke to Otto, he said that's wrong, a scratch is more likely a comprehensive than a dent. Otto said claims adjuster went to the body shop, body shop said no one showed up. Otto claims you can see a "HUGE" dent in the picture, picture only shows a scratch. Otto stated claims called and left a message on my cell phone, no message. Otto claims he can't do anything about it, Otto lied. I said I've been loyal to State Farm for 30 years, I only submitted one auto claim in the past 19 years which cost State Farm any money, and they decided to screw me out of $500.00. Over the past 19 years I paid to State Farm, via Otto Daech, approximately $42,000.00 in premiums and they decided that $500.00 is their line they are will to cross to lose a client. Even though I have an the rating they will never cancel my insurance for any reason due to how good a client I am. NEVER go with Otto, he will always do his best to work against you on any claim.

When I'm shopping for anything these days, I look to ratings on sites like this. And I never know…read morewhether reviews are authentic or just another kind of advertising. I will tell anyone who will listen, Steven Mack has gone way out of his way to help me understand insurance to a degree I have never before. Very few people in my life have taken the time Mr Mack has taken to help me make good decisions. Not once, have I perceived a sales pitch. Although he's known me and my family for years, I approached him for help. He identifies and quantifies a need, spells out my options, and waits for me to decide what I want. I don't write a lot of reviews. It's unusual I would go out of my way on a Saturday morning to share my opinion on a local business. But if you're in need of an insurance broker or agent in the O'Fallon Illinois or surrounding area, you need to meet Steve. I sincerely recommend this business.

Steve does a great job! He is extremely knowledgeable in all aspects of risk management. He takes…read moretime to understand what his customers needs are and builds custom solutions to help the mm achieve their desired goals! I would certainly endorse him to anyone who has insurance and financial planning needs!

Excellent service. Quick response time with questions. Upfront and honest. I'm vey pleased with…read morethe service and professional we receive with the Kate Elder office. Ashley and Kate have been really easy to work with when we've needed assistance.

As my house was burning down, she came to see us, check book in hand, ready to write an advance…read more Before the fire was out, State Farm called with temporary housing options. Not a fan of the inventory process after the fire, but the part that Kate was in charge of was executed professionally and with compassion.