I was a guest at this house (Cave Creek House) in the past 60 days, as we had a group of 18 ppl,…read moreincluding kids. I wanted to write this review as it was a supposed to be an amazing house for large group vacation and it turned out to be somewhat frustrating. The house is shown in photos and looks absolutely beautiful, however in person it was very frustrating the amount of things that were broke or not working. This house seems to be rented a lot and not enough time in between renting to fix and maintain this property. Upon arrival the two outside trash cans were overloaded. This was on Sunday. The trash guys comes on Tuesday, so it was our responsibility to get the previous rentals trash out to the curb at 5:30 am. With no outside lights, you needed to do this in the morning. Also 2 trash cans for this size of a house was ridiculous! First day we needed to replace 17 light bulbs. Most lights were still burnt out, but sick of replacing. Let me tell you that Walmart was a daily stop. The ice maker in the freezer didn't work so we had to buy bagged ice everyday. But we found it funny there was a chest freezer in the hallway, hmmmmm. While the refrigerator and freezer looked large in scale, the shelves are much smaller (depth) than your average refrigerator/freezer at home. The dryer took three cycles to dry a small single load, we are assuming the vent is so very clogged and could start a fire. Dishwasher #1 the broken parts where on the top shelf of the dishwasher and whole door was loose, we never used. Dishwasher #2 ran so hot and just ran by itself. Needless to say we did all dishes by hand. There were a very limited amount of towels and were very small in size. We actually thought about purchasing new towels for the house. There are four bases for blenders in the pantry and nothing matches to the base. We were going to make margaritas. Found a Cuisinart glass cylinder, but no Cuisinart base for it to match up to. The move theater room didn't work until the last days. When the person came to fix it, only the TV worked. The projector didn't work as it needed an new light bulb. Some recliners in the room were broken. The pool lights didn't work, no swimming at night. No outside lights on the house worked, on the front or back. You can see there are lights out there, but they didn't work. Neither did any of the lights on the walk paths outside. You just follow the light of the house to get back in at night. The fire pit gas handle was broke and smelled of gas. There was only a little ring in the large fire pit that worked. It look like the rest of the ring was rusted an broke. Lots of large cemented outdoor pots with broken plastic tubes, assuming those were the umbrellas for the seating areas. The chairs were nice and comfortable. Every toilet seat was loose, I went around to tighten them and most of the screws were stripped, so there was no tightening. Lots of squatting and hoping nobody would fall. All outdoor activities were a bust. There was only one wand for the shuffle board. The few basketballs there were flat, so we purchased a pump the balls didn't stay inflated. The horseshoes were missing. There were no bath mats outside of showers, nor shower hooks for hanging towels. So you have leave leave on the floor or bring a chair into the room. So many light switches and you have no idea what lights work from what areas. Labels would be beneficial. Oven is very very slow in heating and heats to the incorrect temperatures. The Nespresso in the kitchen doesn't work. Looks like it hasn't worked in years. Air conditioning was very spotty...Upstairs bedrooms were freezing, not enough blankets and the downstairs bedrooms were so warm, we wished we could've kept patio doors open, however there were no screens. Overall the owner basically didn't want to deal with our frustrations and never stopped over to listen or look at all the problems. I think he knows of the issues, but doesn't want to deal with them. It was a nice vacation, however the price paid was way too much for all the issues.

We got married here (Cave Creek House) 10 years ago. Such a beautiful house! We really enjoyed it!…read moreWe went back a few weeks ago with our families, lots of things broken, freezer doesn't work, ovens don't get warm, handles of of showers come off, dryer vent completely clogged, so we couldnt clean and dry our clothes...so we cleaned it out, one of the dishwashers was busted, the roof was leaking...... because go figure we had rainstorms the first night. Anyway, for around $1800 a night you could find a better house with an owner that responds a little better. Granted we made the best of it, but this is a premium price which owner didn't really care to keep up even though it's a rental property. In the owners defense he took these things in consideration and because we had a lot of garbage and cleanup was a lot thought it was a trade off.... I don't agree!

Steer clear of this rental company. I rented from them and ultimately cancanled due to their…read morecontinuous efforts to upsell services. Shady operation in my opinion.

We have rented a number of luxury Homes, condos and Villas all around the world. Other than the…read more"Cave house" in Grenada, the "On The Rocks" house in Phoenix is the coolest house we have ever seen, much less rented. The house is also immaculately maintained. The quality of the finishes and the upkeep are second to none. Holiday Rentals, the Management company is the most professional, most organized and efficient management company we have ever experienced. The house was spotlessly clean and extremely well stocked. We could have lived there for 2 months and never run out of supplies. We also had 10 people and there were enough towels for several weeks, without doing laundry. Our direct contact was Kyle and he was amazing. He spent the good part of the first afternoon showing us the property and how everything functioned. He also called several times just to check-in and make certain we didn't need anything. He was also extremely responsive. Anytime we called to ask a question he was Jonny on the spot. One time I got his voicemail and I did not leave a message, but within minutes he recognized my number and he called me back. I would absolutely seek out Holiday Rentals and I look forward to visiting the "On The Rocks" house again.

Don't get me wrong, the home in phoenix was super cute. BUT when it's 90 degrees outside and the…read morehouse is hotter than it is out there, it's not worth the money. I think maybe air bnbs in Arizona should require AC? Idk if that's just me. She treated our group like we didn't know how to operate a very simple thermostat. So much that it took her hours of telling us how to use it, that it was too late for a technician to come. It was so hot, we had to be outside. We had 10 people. 1 was pregnant, and 4 more of us were not drinking. She tried to charge $1,000 for a noise complaint that was never made. Which she says that her neighbor took "multiple videos and photos" of our "house party" of girls in the pool with bikinis on! She never sent the actual video that we can listen to. Just a screenshot. But that pretty creepy of the neighbor to take videos of girls in the pool. So maybe don't use the pool if you stay at her house in phoenix. . Besides that, going back to the house being 86 DEGREES and her not caring or being apologetic at all. It was finally fixed 6:30 pm on Saturday, but it probably took until 8pm to cool from 86 degrees to 73. Not once were we rude to her. We could've been under these circumstances. Sorry your ego is fragile and you're unable to take constructive criticism. A woman of your age, I would expect a bit more professionalism and maturity. House is cute tho! Good job decorating! PS. We don't need your money. Your house with no ac just wasn't worth it. But thanks for the feedback. A budget in or hostel would've probably had better service and AC. This isn't "retaliation" for money. Just standing up for my friends and letting everyone know you're a pathological liar when we have every screen shot and video proof of everything.

Ellie is the most unprofessional business owner I have ever come in contact with. The beginning of…read moreour stay was okay, not great, but okay. We arrived in late April to a home in Phoenix Arizona that had no working AC. The issue was brought up to Ellie at around 6pm on a Friday. It wasn't until 6:30pm on SATURDAY that we got AC. She argued back and forth for the first two hours asking us the same question "Did you try adjusting the AC?" We spent 60% of our stay (yes, 60%) with no air conditioning. After asking for some sort of partial refund or even FANS, we were not given either. After spending close to $2000 for a two night stay, we requested a partial refund which was denied immediately. Ellie then starts to send VERY unprofessional messages to our group after we left an HOENST review. She lies to Airbnb stating that we were comfortable in the home and that it "wasn't that hot" Try setting your house to 86° in the middle of the day in Arizona and tell me how comfortable you are Ellie. She then writes a review stating that we had a "large shouting party after hours". She was aware this was a bachelorette party, we were all inside by 9:45pm (Quiet hours is 10pm) and we didn't even fill the max occupancy of the home. After we requested a refund, Ellie decides to request $1000 in damages for being noisy BEFORE QUIET HOURS and lies and states it was after hours. I'm sorry but paying for a home we couldn't use for 60% of our stay Is not okay. I hope you learn some hospitality and customer service skills or this business isn't going to make it very far.

From start to finish, I received excellent customer service. My refund was paid in full.read more

Do not think about even going with them! They just…read moreovercharge, mismanage the property and should be straight get out of business. They have stolen money for me by repeating charges on my statements.

This is the second time I have rented a home from Arizona Vacation Company. Both homes are…read morebeautiful. They are well appointed with high quality bedding and fixtures. The location to Old Town was perfect. I hosted a small Christmas Eve gathering and everything I needed was in the kitchen, ample dishes, glasses, pot and pans. They even leave salt, pepper, shampoo, conditioner, etc. which is a nice perk. Although I'm familiar with the area, there also is a "guide" book in each home as well as welcome snacks. Pool and hot tub were heated even though the weather didn't cooperate this trip. The owners and their office staff are a pleasure to work with and answer any questions you have (even on a holiday week). I love this rental company and will continue renting from them on my trips to Scottsdale. Zero hesitation recommending unless you are going when I'm there!

From the owner: We rent out luxury vacation rentals throughout the Scottsdale area. Our homes are highly upgraded…read moreand suitable for romantic getaways, business travelers, family vacations, friends, and more. The homes include everything you will need for a fantastic trip. All of our homes are in prime locations close to wonderful restaurants, shopping, hiking, music, and recreation.

If your looking for a place to stay in the Phoenix or Scottsdale area, this is a must stay…read more Walking in you feel like you just walked into a five star resort, but with all the features of home. Every room had TVs and big beautiful couches. The kitchen was loaded with everything you would need, including coffee. My wife and I loved staying here. We brought our pups and spent most of the time swimming in the huge pool and enjoying the beautiful back yard. They had a putting green, corn hole and plenty of shaded lounge chairs. There really is not one thing I did not fall in love with at this house. Close to everything including great restaurants. Please, if you're going to scottsdale for business or play check the Turquoise house out. My wife and I would never stay anywhere else. Thank you guys for a wonderful place to visit and bring your pups with you.

We had an awesome experience staying at the Turquoise House! Top notch amenities, clean layout, fun…read morein-house activities made for great experience. It felt like we were staying at a 5 start resort. it was our first visit to Arizona which made the central location ideal for us to easily visit several tourist type attractions throughout the area. We will definitely be back!

Was looking for something different than the same 'ol hotel for our vacation in Scottsdale. This…read morehouse is exactly what I had in mind for the four of us. My wife and two daughters fell in love with the way the house was decorated. I loved the pool and putting green! Jon was super cool to work with. I would highly recommend this house for your family or for a few couples long weekend.

From the owner: Memories are made here to last a lifetime! When you rent our…read morevacation home you can relax and focus on creating special moments with your friends and family. That is the experience we had in mind for you when we created the Turquoise House Scottsdale! Both houses truly are special places to build memories.

5 star service and worth the price. The rooms are very spacious, and the bar is first classread more

Wonderful experience here earlier this month. We returned to the Phoenician again after having…read moreenjoyed our stay in the past. The rooms are big and have everything you might need, plus the property overall is lovely--well-manicured lawns with a cactus garden and multiple pools. The staff was friendly and helpful also. Highly recommended.

Five stars all the way! I've used this car service a couple of times and each time the…read morecommunication was great, the service was extremely reliable, and the drivers were professional and friendly. The SUV's were pristine as well! I highly recommend Top Notch Transportation to anyone looking for a dependable car service and a truly customer-focused experience!

We had a great experience with Tony from Top Notch Transportation! Tony was very professional,…read morecourteous, and arrived early to take our daughter and her friends to prom. They had such a great time and really enjoyed the limo! He also kept us informed throughout the evening as they arrived at different locations which was great as a parent. I would highly recommend Tony and Top Notch Transportation!