I use Yelp for pretty much everything and I have been for quite some time. There was no exception…read morewhen I decided to hire Lilac Cleaning for a deep cleaning because I wanted one less task to takeoff my to-do list. The owner sold me on expectations (i.e., ceiling fans, baseboards, oven, doors, glass shower, everything would be clean). I asked if there was a preference for having someone home during the clean and was told they would rather clean while you're out which was fine. I had tons of things to do. Nonetheless, I couldn't wait to book the services!!! Initially, I was told she didn't have any openings for today. She later returned and said someone could come out to clean on the day that I requested. Oh yea, I forgot to mention that I live in new construction, it's just my daughter and I, and we've only been in the place a year and a half. It's not filthy at all. We honestly could've performed the deep cleaning ourselves and guess what?! This is exactly how it looked when I returned home. I'm beyond disappointed. The owner was very polite and did offer to come out and correct the issue but my trust in what would be done without me being present again went completely out of the window. After several exchanges asking for a partial refund I was sent the following message which I just couldn't accept: "I understand. Unfortunately because I did have a cleaner there and had to pay for the labor I'm unable to comp this clean. Like I said, I'd be happy to come clean it personally, even on a date closer to when you'll be home. I sincerely apologize." My response, "Can you pay the labor and return the remainder?" The refund wasn't even half of what I paid. Needless to say, I'm still on the search for a cleaning company who delivers as promised. I learned a very valuable lesson - Just get up and do it yourself if you have the time, energy, and resources. In this instance, it's okay to be picky. Try out Lilac Cleaning for yourself. Your experience may be entirely different.

We had the great pleasure of a chance encounter with the beautiful soul of Miss Starlin Wilson…read more.. owner and lead cleaner of Lilac Cleaning Company... come to find out, she herself had cleaned our rental property before we moved in. Considering that 4 construction workers had well, wrecked the place previous to our moving in... we'd often wondered who took our new place from FILTHY to FABULOUS... and it was her! Finally in the 30 years I've lived in and moved all over the place, I didn't have to lose my ever-loving mind having to completely overhaul the place because she'd already meticulously and graciously taken care of that for me... and for that I couldn't have been more grateful... as someone with asthma and severe allergies to mold, dust, and pet dander (etc). Therefore, I will sing Starlin's and her awesome company's praises always. Personal integrity, taking pride in one's craft, listening to and respecting the customer, and paying attention to detail are everything. Miss Starlin is that... and so much more. Do yourselves a tremendous favor folks and hire them today! I promise you, you'll be glad you did!

Very disappointing experience. The night before our scheduled cleaning (around 7 PM), they called…read moreto reschedule, which forced us to delay listing our home by a week. On the new date, we were given a 10-12 window, then told the day-of they wouldn't arrive until 12:30. When questioned, they tried to claim a different time window had been given. We were quoted 3.5 hours for a move-out clean in an empty house, but after only 1.5 hours they said it would take 6 hours. At that point, two cleaners had only completed two bathroom sinks and part of a tub. They also refused to complete some agreed-upon tasks without a clear reason. We ultimately asked them to leave. Poor communication, inaccurate estimates, and minimal work completed. Would not recommend.

From the owner: When Molly Maid of Molly Maid of Columbus, Phenix City & Auburn cleans your home or business, you…read morecan count on the same consistent result because our trained, insured, and background-checked team follows a 44-point checklist on every visit. Locally owned and operated, our experienced team has been earning trust in Phenix City for over 40 years, with customized and deep cleaning plans built around your schedule. All our work is backed by the Neighborly Done Right Promise® so if something isn't right, we make it right. In addition to keeping your space clean, we are proud to support initiatives that help victims of domestic violence through the Ms. Molly Foundation. Need a friend like Molly? Call us today for a free in-home estimate or schedule online.

Hands down best cleaning service Around! She works absolute…read moremagic everything was clean top to bottom! she's definitely hardworking and What I love most is how she doesn't just "clean" she transforms the space. It felt peaceful and refreshed, like a total reset for our busy household and with four kids, that's saying a lot!. She's professional, kind, reliable, and genuinely cares about her clients. If you're looking for someone who will treat your home with love and leave it looking better than ever, do not hesitate to book her. She's the real deal! And has great pricing!

From the owner: Every home is unique. Choose MAID IN TIME for personalized cleaning plans tailored to your specific…read moreneeds and preferences. You won’t be disappointed.

Karen is amazing. She is there in short notice to clean my rental property. She was very…read moreprofessional & communication. And she is reasonable with pricing too and definitely recommend her for your cleaning needs.

Karen is great - she is professional, reliable, and does an excellent job. We had her come to our…read morehouse once a month, and every month I was so excited to show off the house by the end of each cleaning. She took great care of our house, charged fair prices, and works her tail off every time. I would recommend Karen in a heartbeat if you're looking for some help with home cleaning!

I have used this service twice (carpet cleaning) and will continue to use them. The attention to…read moredetail and results were fantastic. The staff is friendly and cares about the customer. I would highly recommend!

on floor, shower door not scrubbed, floor of master bath not swept, shelves not dusted, items on…read moreshelves not dusted, etc. I had scheduled a two hour session several days later just prior to open house. They had no response to problems with initial cleaning and charged me for second cleaning despite my canceling the service. They did not offer to complete initial service. I was also threatened with legal action if I left this review.

Definitely recommend this company! Kaylin was quick to respond for quotes and super easy to…read moreschedule with. Day of cleaning Bethany and Brittany were fabulous! They worked nonstop and the home was spotless, they didn't miss anything. They were kind, respectful, and professional. I would trust Bethany and Brittany to come back anytime!