Not open till 7 pm. I was there at 6 and they were closed. Incorrect hours posted on doorread more

This review is for the location in Thibodaux, where I had one of the worst haircuts and indeed one…read moreof the worst customer service experiences of time here. This establishment was not so much a barbershop or salon as it was a clubhouse for the women who work there to gossip and chat. My haircut was clearly an unwelcome distraction, as my poorly and asymmetrically cut hair demonstrates. I left with sideburns uneven, random clumps of uncut hair, and the decidedly unpleasant memory of the loud cackling and chatter, interrupted only grudgingly by listless swipes of an electric trimmer. This is probably a great place to hear about some local women's ill-conceived fashion experiments and high school memories. For a haircut, not so much.

I used to go to this place all the time before they offered the additional services and I always…read moreloved it! I'm hoping they can do my hair the way I would like it and get my tanning back on track after beating cancer & now I'm able to get out in order to get myself back together! The staff was always beautifully extraordinary to me every time I went in no matter what I looked like no matter what mood I was in I always left and a very positive one. Their staff is amazing and I hope to reunite with them soon since being back in the area, I really hope that unlike some of these other upscale places that I go to, they haven't changed their ways because they truly were the best

Great vibe all your beauty needs in one place. Very nice staff.!!!!!!!!!!!!!!!!!!!!!!!!!!!read more

Excellent staff, beautiful atmosphere, knowledgeable, very friendly and professional. The staff…read morethere are all at the top of their game, and they work together cohesively to ensure your great experience in the salon. There's a variety of services offered there, which makes it very nice. They have a coffee bar and snacks available to clients at no charge.

Beautiful, inviting, and relaxing atmosphere. Love their Aveda products, and always impressed with…read moretheir talent! Definitely recommend!

i was new to the area, and I was terrified to trust someone here with my hair. It had been 5…read moremonths since my last highlight, so I had to take the chance. i went to my appointment, and I spoke with the stylist in depth, even showed her pictures. She confidently assured me that she understood and would have no problem doing it. I felt like she truly understood and knew what she was doing. The process took 5 hours. This was a bit concerning, because my hair stylist in NC took no more than two hours on the regular, sometimes 3 for special things. Believe me, sticker shock doesn't begin to describe how I felt, when I saw the price. It was $187. However, I thought it may be more expensive here. the lighting was not really good, so I could not tell if it looked ok, until I came home. When I saw my hair in my mirror and my lighting, I was mortified. I told her that I absolutely did not want anything that looked gold or red. That is exactly what she did. In five hours, she was unable to do the job she promised. I decided to let her know how I felt, even though I would normally have said nothing. She made me another appointment. Some small voice told me to not go back, but I believed that she did not do her job, certainly not a $187 job. However, I ignored that voice and returned. Well, I learned that I need to listen to that voice. She went over the color I wanted, and she looked at the pictures again. She, again, assured me that she understood. She then had me look at some type of hair color swatch and appeared unsure what I wanted. I pointed out the absolute lightest color. With four additional hours in her chair, I was praying that she actually knew what she was doing. I could not have been more wrong. When I saw the end result, I was near tears. The insult to injury quickly followed, when I was told that I owed over $200 for this job. I paid it, so I could just leave and go cry in my car. With tip included, I paid her nearly $500. I still do not have what I wanted, and I am scared to trust anyone else. Honestly, the allure of the "high end" appearance gives you a sense of security. It is a facade. I probably could have gone to a mall hair place and gotten better results. I am ready to drive 15 hours back to NC, where I am positive the stylist knows what they are doing. Also, my stylist would never charge me to fix something she messed up. That just magnified the horror, knowing I could not go somewhere and have it fixed, due to the damage that it would do to my hair. I do not want anyone else to have this happen to them, which is why I am writing this. I do not recommend, in fact, I caution you to not go anywhere near this salon.

Took a chance coming here, some other reviews I had read were not so great but let me just tell…read moreyou. Do it!! We were greeted by a friendly well behaved puppy. I immediately felt at ease. The staff are experts in their fields, all the staff members I interacted with were beyond knowledgable, friendly, and easy to talk to. There was no stuffy or pressured atmosphere. The building was tastefully decorated, clean, and inviting. They have a beautiful outdoor courtyard area. I initially wanted 2 get a couples massage with my husband but ended up getting a pedicure while he got a massage since they are not set up to do couples massages and no regrets here!

Went there on a Saturday. 1st time visit. Me and my son were overdue for haircuts. There was a…read morewait, judging by the people that would stop in after us, I figured the wait would be worth it. The staff was friendly with people they knew, (regulars). Friendly for me and my son, but no conversation. We walked out with nice haircuts. I'm glad they were open that Saturday and we were able to wait for only a lil while.

Great Experience! Very knowledgeable and professional.Sara made it easy to feel comfortable and her…read moreattention to my requests were outstanding! Provides great attention to detail.I definitely recommend Sara and plan. Plan on being a reoccurring customer! ( to put in perspective I drive 30 min from out of town for her services) WORTH IT!

OMG I went there to get myself a Prince tattoo and I love how it looks. My tattoo artist Mikey was…read morevery nice and friendly and answered all the questions I asked and he was so awesome

Trinity, Thank you for the great customer service and I…read morethink I've found a new friend who just happens to be great with art. The folks at New Era are quite the professionals and from what I've seen of all of the other shops in the area, I have to say thanks again for not being a complete arrogant dickhead like another shop that may remain nameless. I along with all of the others that came to you while we were in town still rave about the one true great experience in Houma. I guess I'd have to say my only regret is not getting more work done while I was out there because coming back to Cali I've got nothing but major compliments on all 5 of my tats. So again, thank you for your time and expertise. I'll be back someday soon to get the rest of my stuff done and even though I have to fly from Cali, it's well worth the trip. To anyone reading this and thinking about getting some work done, ask the locals first, then take a trip to the surrounding shops, then once you've guaged the competition, do as I did and go see the folks at New Era, you might have to wait a bit, but the wait is worth it if youre having something put on your body for life.