I needed a storage unit after clearing out my parents home and the estate sale was complete. Still…read morequality pieces and memories. Kevin was very helpful, friendly and attentive. The location was very convenient, easy access while very clean, safe and climate controlled. Definitely would recommend.

This is one of those unfortunate situations where this business has decided not to be flexible in…read morepolicy. My daughter rented a storage unit on Saturday assuming we would need it for her move into a smaller apartment. On Sunday evening we realized we would not need the unit, no promptly on Monday morning we stopped by the storage facility and explained what happened. The woman at the counter said there is no way to cancel the contract for the month. She called her husband to ask if there was an option and he said no. He was not on site to speak with me. He stated That they are keeping the $95 and there will be no refund. We never went in the unit and I am so disappointed that this company has no flexibility when someone makes an honest error. Then when she closed out the account she kept the $10 security deposit because I did not give 5 days notice. Seriously, the unit is paid for for a month and they are keeping the $10 security deposit plus the $95?? I also found out she closed it out with today's date so if my daughter wanted to use it this month she can not, even though it is paid for. I asked why she didn't mention the 5 day notice and she said , she didn't think about it. So I said please reverse the close out and I'll give you a 5 day notice now. She then took $10 out of her purse and gave it to me. So this company has my daughters $95 AND can rent the unit to someone else. In hindsight I should have canceled in a month so they can't collect twice for the same unit. I would suggest you do not do business with a company that is inflexible.

This place will change the price without warning also change the rules so you loose your stuff. I…read morepaid then over $30,000 over a period of tine and they changed the rules to keep my stuff. Family heirlooms and things I've had since I was a child. No warnings, BEWARE OF THIS PLACE !

Amy and Andra were all about excellent customer service when picking up our truck! Thank you for…read morebeing so kind! Jennifer &Tony

BEWARE After nearly…read moretwo years as a customer with zero prior issues, I had an experience that was not just unprofessional--it made me feel unsafe. I was parked in an area I have used countless times before. When I returned, a golf cart was deliberately blocking my primary vehicle. I calmly asked the man sitting nearby to move it so I could leave. His response was, "I'll get to it. I've been waiting for you all day, so you can wait," followed by, "I am the assistant manager. If you don't like it, go store your stuff somewhere else." When I returned to my primary vehicle, I noticed he parked his vehicle so close to my driver-side door, that I could barely get into my car, effectively preventing me from leaving for a second time. Within minutes, another individual arrived on property and entered his residence. While I was trying to process what happened, they drove past me at a high rate of speed. At no point should a customer feel blocked in, threatened, or fearful for their safety--especially by someone who identifies themselves as management and lives on-site with access to tenants' belongings and personal information. I reported this incident on the corporate website and spoke with management the next business day. No one followed up. I strongly urge anyone considering this facility to think carefully. Allowing an employee to behave this way without accountability is deeply troubling

From the owner: STOR-N-LOK Self storage is dedicated to providing you with the best in customer service. Below are…read morethe answers to many of the most common questions. If your questions are not answered here, please feel free to contact your nearest facility and speak to one of our Self Storage Professionals. For directions, please click on the location you are interested in and enter your address. At Stor N Lok we offer Low Monthly Rentals No Deposit U-Lock, U-Keep Key 7 Day Access Computerized Gates Video Surveillance Perimeter Fence Resident Managers Regular & Temperature Controlled Storage Spaces Moving Supplies Boxes Fax & Copy Services Truck Rentals Parcel Shipping

I've been a customer at the Extra Space Storage location on Monroe St. in Nashville, and I'm deeply…read moredisappointed by their inflexibility during an unprecedented hardship. I'm a federal employee directly impacted by the current government shutdown, which has left me without income through no fault of my own. I'm currently three months behind on payments due to financial difficulties, and the shutdown has made my situation even more dire. I contacted Erica hoping to arrange a payment plan and offered to make a good faith payment to demonstrate my commitment to settling my account once the government reopens and I receive back pay. Unfortunately, Extra Space Storage refused to work with me and plans to auction my unit on November 12th if I cannot pay in full--which is impossible given that I have no paycheck coming in during the shutdown. I'm struggling to afford groceries, let alone storage fees. It's disheartening that a national company would show zero compassion for federal workers caught in circumstances completely beyond their control. I understand businesses have policies, but the inability to offer any flexibility during a government shutdown affecting thousands of employees speaks volumes about their priorities. I hope potential customers consider how this company treats people during times of genuine crisis

I now know the initial rate is good because it just goes up almost 50% a few months after you rent…read moreone and it doesn't stop! My rate was $98 less than a year ago, and it is now $236. I am extremely disappointed once again by another business that is basically a scam. Once upon a time I was extremely grateful to find this place, but now it is now one of my deepest regrets.

storaway self storage 7141 charlotte pike nashville tn 37209. please do yourself a favor and go…read moresomewhere else for self storage. they're only concern is not the customers but how much more they can charge you. storaway charges me a $20.00 late fee for being 10 days late. they make repeated phone calls to your emergency contact number and you even after you've made payment arrangements with them. the employees are ex walmart employees, bartenders. surveys are given to make the public aware of a buisness services to their customers. i've been a customer with storaway on charlotte pike for 4 yrs. their are other self storage facilities in the area a lot better customer friendly!

We have been renting here for about 4 months and the experience has really not been good. Overall…read morethere is no way to talk to person, only AI. When we first tried to move in, there was no means to get a remote to open our storage space door. When we did finally get it open it was full of trash from the last group there. After getting settled in we would from time to time get email messages from them, but when we would respond we'd get no response back. When we gave notice that we were leaving we got emails offering discounts to stay, but never got any responses when I tried to accept their offers. Good luck to you if you decide to work with them.

From the owner: Discover top-notch boat and RV storage at RecNation near Percy Priest Lake in Nashville…read more Conveniently located on Pleasant Hill Road near Elm Hill Marina, our facility offers enclosed storage units along with uncovered options for optimal protection. Benefit from features like 24/7 security cameras, fenced premises, autopay, and mobile app access. We specialize in storing various vehicles including Jet Skis, bass boats, ATVs, classic cars, and more. Explore nearby RV parks like Elm Hill RV Resort and Nashville Shores Lakeside Resort. Rent your space online or visit us today for reliable Nashville boat and RV storage solutions!

7 hours ago New Stop…read morecalling corporate about the 512 26th Ave N (off Charlotte Ave) in Nashville, TN location and send a complaint to the Tennessee Attorney General's office https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/file-a-complaint.html . I moved out of Extra Space Storage on Saturday, and the experience was terrible. The closest elevator, which, according to reviews has been out for months and they've done nothing about it, the elevator to my unit on the fourth floor was out of order, so everyone had to use one faraway elevator. That was not properly communicated ahead of time, and it made the move take twice as long as it should have. Because of that extra time and extensive walking, I had to pay around $400 to $450 more in moving costs. My veteran father was there helping me, but the walk was too far for him physically, so he had to sit outside in a chair because he could not keep walking back and forth. My 3-year-old granddaughter was also with me, and when the leasing agent left for an extended time without unlocking the bathroom, we had to go across the street to the fire station just to use the restroom. I emailed corporate and got no response, and I was told they are not going to do anything. This location should be held accountable for the inconvenience and cost they caused. I'm leaving this review so other people know not to just keep contacting corporate, but to also report issues to the Tennessee Attorney General's office.

Horrible location. Elevator accessing our unit has been broken for six months. Asked office…read moreattendant three weeks ago when it would be fixed and said "working on it an done this week". Asked again today (still not working) and said they were waiting on state inspection, should be "this week". Beware of intro offers, your rent will double once expired.