June and Theresa did an awesome job handling my suit and shirt. Their fun attitude actually made…read moregoing to the dry cleaners fun. Solid job!

Simply AWFUL experience. My wedding dress was RUINED here. I brought it in with a few small fresh…read morestains and got it back with the original stains still there, plus new large oily stains from their "cleaning attempts." On top of that, there were obvious new stitches added that hadn't been there before, and they didn't even remotely match the fabric or color of the knit. I also brought in a trench coat, which came back with all the same stains untouched -- honestly, for the best considering what happened to the dress. When I returned to show them the damage, there was no apology, no accountability, and no attempt to offer compensation. I had to request a refund myself. The employee handed it to me and simply walked away without even acknowledging the inconvenience. This place used to be excellent before the ownership change. Now it's an absolute mess. Please do not trust them with valuable clothing, especially anything sentimental like a wedding dress.

I am visiting the Boston area to support a family member after surgery, so we needed a laundry…read moreservice. Alex and the team provided easy access through their website and great communication with their client for access to the service. Pickup and delivery were clearly communicated. Highly recommend their professional approach to the service.

Started using this laundry service a few months ago and it has been WONDERFUL. Ample pickup and…read moredelivery time options means I can get my family's laundry done quickly and on my schedule. Imagine the joy of returning from vacation with bags of freshly laundered clothes waiting at home! I find the price reasonable for the convenience. They also offer dry cleaning and tailoring. Haven't trying yet but I will in the future!

Accommodating and quick with my dry cleaning. I had a nice experience with the man and woman…read morerunning the place. Unfortunately, they took my nice wooden suit hangers and replaced them with wire hangers when I picked up my clothes. I didn't notice until I was home. Minus one star for that.

I wish I had checked Yelp before going here. I needed a dress dry cleaned for a wedding. It had a…read morefew food/oil stains on it that I showed them, and they marked with tape. They quoted me $25, which is crazy but I thought maybe it was more due to the stains. When I picked it up, they just handed it to me not mentioning the stains. I lifted the plastic and saw that the stains were still there! The woman (who was brusque and rude for no reason when I dropped off the garment) kept repeating that they got ONE of the stains out, did not apologize, empathize, or explain why a couple stains remained. I thought at least they'd not charge me or discount the rate, but she just dug in her heels and got ruder, turning away from me even though I was calm and professional. I told her I wouldn't be coming back and she said "that's okay." I'm not used to this, as I get along with everyone, but between the rude staff member, the shoddy job, and the unprofessional handling of the issue, I'm kind of P.O.ed. Please don't go here!

Clean, safe, flexible hours and comfortable. Heating and air-conditioning available during seasons…read moreand they also have working WiFi. The new credit card readers help since I don't need to dispense 100 coins and drop them in the machine. Working TVs and free parking helps!

Nice local laundromat. Not much to say about a laundromat but it's clean and there are plenty of…read moremachines to get all of your laundry done at one time. There is great coffee 0.3 miles down the street and a pub across the street too if you need something to do while you wait.

The absolute best and also best prices! Unbeatable with their times! It's ready next day!read more

I paid $52 to have 2 dresses cleaned, which I find exorbitant. The service was o.k., but the price…read moreis unaffordable and unrealistic.

Decent job, decent prices. Pretty basic…read more They do most of their work off site. They work efficiently, and the prices are pretty decent. Parking can be a bit of an issue since the Watertown Bank security guard does not allow for parking in the best spot next to the place. Finally, they don't complain when you don't pick up your stuff after 3 weeks.

Lady is nice and professional and will have your clothes ready promptly but she could use better…read morequality detergent and fabric softener so your clothes smell so fresh n and so clean clean but i just bring my own so i know for a fact that theyll be fresh like how i love them. USE BETTER DETERGENT ON PEOPLES CLOTHES WHO SPEND $2/LB

excellent experience with vendor. great delivery process. I will use the service againread more

My granddaughter took my laundry there and it was great. Good job! Nicely folded as well as cleanread more

I love the service that Jun provides. She really cares about quality and she always remembers who I…read moream when I go in. Lords is indeed a neighborhood treasure, and the only place I trust when we need dry cleaning for clothes we've invested in, and really want to take good care of.

I've been a customer of Lord's Cleaners for approximately eight years now. Always have gotten good…read moreservice from them and I loved being able to just call in the morning and, given that they have my phone number on file. I could just ask for a pick up and they come pick up and drop off very efficiently. I have had the bad luck of having a number of debit cards lost and/or stolen over the past year and have had to replace them each time. Each time I've gotten calls with requests to update with the new card number and did so in response. This happened again recently, and when I called to give them the new number, they said that there was no delivery that day and I would have to come to the store to pick up my cleaning (claiming the store closed at 6pm. When I got to the store, the woman said they would no longer deliver because there were "problems with my credit cards", this after eight years of steady business. The woman seemed very unconcern when I told her I could take my business elsewhere. Not a great way to treat a good customer after 8yrs of business.