I've been a customer for quite some time (cust#560368.) Hoping you folks haven't experienced harm from Hurricane Dorian. Bill Brady read more

I ordered a linen shirt from Ben Silver back in June, my 2nd one, I've been to their store in Charleston. They said it would be around 3 weeks. End of July, haven't heard from them at all, it's been 5 weeks. Ask where my shirt is. I'm told the factory took a week off it would be 7-10 days. That was 17 days ago. I have asked them to update me on the progress but they can't be bothered to reply to a simple email about my purchase. Avoid. They couldn't be less interested in helping you. read more

I ordered clothing on December 12 th and it was shipped on February 13 th of the following year....60 days. No prior backorder notice to me as the purchaser, but I did not complain. My second order was shipped right away but upon receiving it I determined that it would not compliment my Canali jacket. I returned it at my own cost but now I am considered some type of customer with a high return rate and they will no longer sell to me. So I waited a few years and placed an order, they charged my charge card and I waited and waited and waited. Nothing...no tie. So I emailed customer service and they said I wasn't the type of customer they wanted and they reversed the transaction and would not sell to me. I feel that I have been discriminated against as the reasoning they are using for not selling to me is not listed on their Website anywhere. In fact they state they want 100 pct satisfaction. So to summarize they are discriminating against me because I returned a tie. They are not honoring their customer satisfaction implied warranty. I would not shop there. With so many fine retailers of great garments unfair practices that they exercise will not bode well during this coronavirus pandemic only the strong retailers will survive. They will be begging for customers as their sales for discretionary purchases begin to shrink and their inventory begins to go unsold and fades away. It is too bad that they don't work with the customer instead of trying to rip them off. They want people who will spend greater dollars and are not interested in smaller fish. But who in their right mind would purchase a $ 1,500.00 coat or suit if they could not exchange it if it couldn't be tailored to fit. My advice is to steer clear and patronize an establishment that recognizes that customers are their key to life, not the enemy. read more

I ordered a pair of shoes in September 2016 via their website. It's now February 2017, still no shoes. The only reason for my extraordinary patience is the unique style I wanted. I've had to call periodically to track my order. I'm irritated, as anyone would be, because this company has zero customer service consideration. Never a notice of backorder, never a notice of expected delivery; NOTHING. For a company selling high end merchandise online, Ben Silver is way, way below anyone's expectations when it comes to spending real money on line. In summary, unless you're ordering a pair of ubiquitous cufflinks, stay away from Ben Silver. read more

Although I live in South Carolina, I have been a steady customer of Ben Silver for many years. Anytime I'm in Charleston on business or pleasure, I enjoy my shopping experience. I also enjoy receiving their mailings and magazine. My wife knows when I get their latest catalog because I disappear into my man cave for a couple of hours. I can honestly say that I've never been disappointed with any purchase. Probably 10 to 15 years ago I purchased a pair of pajamas from England that I still enjoy. The ties are fair, certainly nothing special, but their English shoes (Crockett & Jones) are dead on. Richard G from Florence, SC read more

i have dealt with Ben Silver for over 20 years. Superb quality, traditional items. Probably the best in the U. S. -- and I am a NYC resident who will buy anywhere! Service has been excellent. My only complaint was their ties had become too narrow -- but they readily took them back. Just bought a few items today. read more

Ben Silver has endless neckties, intriguing cufflinks and lots of other gift ideas. Knowledgeable staff, too! A fun Charleston "experience"! Helen P. read more

I have purchased a couple of ties from this store. The ties are not cheap and run at least $100/a piece. I have found that they initially look nice but after wearing them, the material remains all crumpled and wrinkled. Not like most ties which smooth out in the knot area after wearing them. I think the ties are way overpriced in regard to the material they use in making them. read more

In my opinion, Ben Silver is the best of the best - better than Paul Stuart, Louis Boston, you name it. I have never purchased anything from here that wasn't of the highest quality and I have been shopping at Ben Silver since the late '70's. I can't always shop here - quality doesn't come cheap but when I have to have something special it is the only place I go. And, the staff is amazing! read more

Do not buy eye glass frames from this company. Not only are their frames twice as much as DITTO charges for the same frame, but if your frames get broken, they will not honor their guarantee except in cases of "manufacturer's defects." I had this happen to me and boy, do I regret not doing my homework before ever doing business with Ben Silver! After weeks during which the optician and I both left voice messages, Ben Silver's representative "spoke to the owner" and said she could get me new frames for $130. I said no thanks and purchased frames from DITTO instead. They will honor their warranty even if I sit on my glasses, and with first time buyer discount, I only paid $135 for the same frames I got from Ben Silver for $275. Do not be stupid as I was. This company obviously does not care about keeping customers. read more

I find a few negative reviews of Ben Silver. I think that's because customers who have been dissatisfied are more likely to write a review than those who have been pleased. I've ordered my good clothes from Ben Silver for decades and always think of Ben Silver first when shopping for something good to wear. I believe that for the most part you get your money's worth at Ben Silver because I think items are honestly priced, although I see a few exceptions.(The silver orange peeler is overpriced.) To those who feel Ben Silver's clothing is overpriced I say you are not considering that their offerings are of the highest quality. I love their pajamas, the pants of which are secured with buttons rather that with one of those pesky draw strings that gets entangled with other items in the washer. I would add that their staff is knowledgable about the inventory and is most courteous and helpful. read more

Be prepared to be thrown out with the trash if you have any problem getting something to fit, even after buying a pair of Crockett and Jones shoes. Even if the items are returned in pristine condition you will be told you can no longer shop there. read more

Have spent close to $2,000 with them over the past few years buying graduation gifts for friends. Was prepared to spend another $1,000 but had to deal with staff that really didn't care if they dealt with me or not. Phone staff seems to be young and was unable to offer even the least bit of customer service. Management did not respond to phone calls either. They have great merchandise that is worth the money, but not worth the hassle of having to deal with untrained, uncaring kids on the phone. Will shop elsewhere from now on. read more

I have been a customer for several years, both on line and in store. I have no objections to the quality of the merchandise, but rather on their on line experience. To say the least, it is dreadful. For several years now, they publish catalogs and feature new items on line. But when I have gone on line to purchase, invariably one or more items are "expected soon" or "expected in early November". Problem is that those expected dates quite often do not materialize, and stretch out additional months. I have called the store to ask, but their phone reps are very disinterested. If this was an occasional occurrence, there would be no problem. But it is a recurring theme. I cannot understand why they would continue to advertise new products, but those items seem to take months to come in. It has definitely reduced the number of purchases that I have made, and seems to be something that management has no interest in fixing. I guess they are doing good enough. read more