As a resident of Sweden a visit to a real hobby shop is always a pleasure. A friendly traditional…read moreshop with a good selection of what I am interested in, trains! A visit is now imminent, in about 2 hours after a cuppa!!!

Unfortunately, I left TJD Models feeling very disappointed and unwelcome, particularly because of…read morethe way the owner and sales handled my concerns. Before visiting, I had emailed the shop explaining that I am disabled and have serious health limitations. I explained that I have a stoma and receive TPN through a line in my chest, and because of my circumstances I cannot always manage repairs or technical work myself. I was interested in purchasing an RC crawler and specifically asked whether they could repair RC models if something went wrong. I also asked about whether they could help with repairing an expensive damaged figure/model that I own. Unfortunately, I received no response to my email. A friend later happened to be able to take me to the shop in person. During our conversation, I was told that they always respond to emails. That was when I explained that I had already emailed them about my disability and repair questions and had received no response. I was then given explanations that the owner had recently returned from holiday and that the salesperson wasn't technical enough to answer my questions. To be fair, the salesperson did make an effort with me. He spent time showing me different RC crawlers, answered what he could and worked out a rough price for a complete setup. I appreciated him doing that. My disappointment was much more with the owner and the overall way the situation was handled. The owner was present in the shop while this was being discussed. When I explained my disability and why repair support was so important to me, I didn't feel that my concerns were properly acknowledged. I even showed them my stoma and the TPN line in my chest because I wanted them to understand that I wasn't simply asking hypothetical questions -- there is a genuine reason why I may need help maintaining or repairing an RC model. I felt uncomfortable with the reaction I received. When my disability was mentioned, I felt the conversation was either shut down with responses that they didn't know or there was very little acknowledgement from the owner. I wasn't asking for special treatment. I simply wanted some reassurance before potentially spending several hundred pounds with the business. I also explained that I would need to use Klarna/finance to make the purchase affordable. The owner didn't appear keen on Klarna and instead discussed PayPal and the percentage/cost involved to the business. Again, this didn't make me feel particularly comfortable as a prospective customer. My friend had actually told me very good things about TJD Models, so I went there genuinely hoping to have a positive experience and potentially become a customer. Unfortunately, although the salesperson did try to help me, the way my original unanswered email and concerns were handled by the owner left me feeling unwelcome and uneasy about making a purchase. For me, after-sales support is extremely important. If I spend several hundred pounds on an RC crawler and later need help with a repair that I physically cannot manage myself, I need to feel confident that the retailer will be there to help. Sadly, I didn't leave TJD Models with that confidence. I left feeling unwelcome rather than reassured, and because of my experience I will be looking elsewhere.

From the owner: RC Model Cars, RC Model Planes, RC Model Boats, RC Model Helicopters, Drones, Multirotor, Plastic…read moreModel Kits, Airfix, Modeling tools, Modelling Paints, Modeling spares, Modeling Accessories, Model Engines, Radio Control

Excellent, great choice, staff know their stock and work with you well, shop well layed out and…read moreeasy to get around

Living just round the corner from this store I've been using it to buy presents for my two sons for…read moresome time, generally at Christmas. It has a good choice of most things model based and is generally quite busy and seems popular This year I bought my son his first RC car, an electric version. Christmas morning, charged the battery and outside to test it. Great fun for ten minutes until one of the rear wheels started to wobble, then 'break' sending the car barrel rolling down the road. Closer inspection showed one of the rear suspension uprights had failed and one of the drive dogbones had been lost in the ensuing crash...oh well, disappointing but a manufacturing fault that couldn't have been predicted so back to Model World....that's when things went wrong... The store had opened on Boxing Day to help people out who were experiencing problems with their purchases so big thumbs up there.. I explained my problem - unfortunately as far as they were concerned it wasn't their problem !!! 1. The failed part had no manufacturing faults (??? It had failed) 2. We had crashed it so it was our fault (??? We hadn't) 3. I hadn't supervised my son (??? I was stood right next to him) 4. I was just another customer who came in and lied that whatever item hadn't been crashed/hadn't supervised the user/wanted a free replacement etc etc The owner was rude, aggressive and dismissive. He would have been intimidating to a younger or less confident customer. When I pointed out I had been a customer for eight years plus and had never returned anything before he wasn't interested. In fact his aggression increased.. Finally he gave me the option to buy the parts to repair the car or send it back to the manufacturer (who would say the same as him!!) with no replacement or refund.. Given I had an upset 10 year old waiting outside wanting his Christmas present back I had no choice but to buy the items from a rude obnoxious store owner. Maybe I caught him on a bad day.... but I honestly wonder how such a person is still in business Ultimately you buy locally for the back up service supplied. This store offers none.. Buy (cheaper) on the net and receive the same level of customer service than at Model World. It'll be less insulting and easier ps They didn't stock all the spare parts needed either.....

Unlike a lot of other Comic shops I've experienced you must go to this one with knowledge and be…read moreready on the defensive side. Entering it seems a rather normal set up, with the new comics lining the walls near the back, a set of walls with an array of well shown off product's most can enjoy. However if you are going to look for comics past brand new releases be prepared to search for a while. When visiting (For note, I've gone in roughly ten times in the last year or so) the rows of comics have overtime became rather mixed and well thumbed. Not only do many now live elsewhere such as that pesky Starwars taking a trip into Gotham territory they often don't have any rhythm to numbering either. Secondly with the many jostling about overtime I've seen many issues being damaged past simple corner damage. Bent pages, torn corners and heavy denting upon the front which need to be checked if you are aiming to collect past a one time read. Lastly the owner, who naturally is fine, hard to get a word or two out of him but not very welcoming to friends who have gone in inexperienced. When it comes to comics there's often a similar mindset which comes to owners, they can help those with experience find those specific issues or exclusives around, and to those newbies they suggest some great choices from their own experience. In most I've been to I've at some point found my friends being drawn by the owner giving helpful pointers on great graphic novels to start on. Here however most have been scared off by the bluntness of the owner, not offering any type of help to potential future customers but instead scoffing them off as if not worth the time of place. P.S. Don't tell him you are interested in something, he will try to sell you the kitchen sink. I said I was interested in Harley Quinn, he tried selling me a 1/25 Variant, I told him I already had the issue and was not interested, he then tries bartering, offering the low price of above twenty pound. After refusing further and stating once more, I practically got the cold eye as he let me buy what I was originally there for.

What was once a great little store has been taken over and ruined. This shop used to sell comics…read moreand an array of merchandise, all of which was well organised and tidy. Now, the owners seem to put selling records above comics. I went in not a week ago, and though the store seems to be doing well (it was very busy), the comics were terribly organised. There were random comics laying on top of the boxes which made it difficult to flick through the selections, and the selection of comic books and comic book-related merchandise is much smaller to accommodate (what I've heard are very poor quality) records.