Contacted this vendor today to set up an account with my realty group and was greeted by the rudest…read morereceptionist you will ever meet. I asked if she spoke English and she hung up on me. I then phone back and asked in French why she hung up on me and she just said , Counter or Service ? and nothing else. I again asked her why and she again said in French , Counter or Service ? I said service and then service never picked up and after 8 rings it returned to her again. If you need any level of professional service at the vendor level avoid this guys like the plague.

Nelco is a plumbing supply store on Saint Jacques street that mainly focuses on servicing plumbers…read moreand contractors, however they are open to the public. Nelco is my go to spot when I need anything plumbing related. Instead of wasting my time wondering around one of those big box stores where there isn't anyone to help you I just head straight to Nelco. The staff here is super knowledgeable and really helpful. Just head up to the counter explain what your problem is and they'll get you what you need.

October 2023, Bought an expensive samsung dishwasher with extended warranty. Had a problem with it,…read morecalled and filled up papers for the repair under warranty. They send me a full refund for the dishwasher. I was pleased and, kept using it with the problem going on. Finally, after a few months it, died. I went this morning to buy a new one and the service provided by Samantha, was perfect. Many thanks.

What to say about home Depot. It's a home renovation place like Reno Depot, Rona and other brands…read moreof the like. But what sets it apart? I would say because it doesn't have the exact same stuff. What I mean by that is you go to renodepot then Rona, except the fact that the accent color is yellow instead of green/blue, everything else is the same. They are now both own by the same big corporate, but it was like that before. Same stuff, same brand, same price. Home Depot? Beside the usual big brand stuff that everyone must have (GEA, Samsung, Weber, etc), they also have many home brand or partner exclusive brand like Ryobi or living long and you can find many parts that I never found at other place. As for the staff. I worked for 6 years in Reno Depot back on 2000, before the big Rona merger. In the first year working as a wood and mats + doors and windows, I had about 20 external paie formation to learn everything there is to know. People asked me question I could answer and I wasn't even out of college yet. Now? Unless the person you talk to is in the trade or old folks, they know nothing. And, they are nowhere to be find. Well, that's not the case at home Depot. Everyone I talked to at home Depot knows what they are talking about. And if they need help because aren't sure, they will tell you so and seek more advice for you. There's also a pro and pro extra membership (free). Oh, and you know that 30 day refund policy? How about 90 days basic refund, 365+ unlimited return on unused product even without the receipt (albeit way easier if you got it cause they'll try to find it) which can give you a gift card at worst? And as a pro member, you get 365+ refundable return. Oh and pro member can categorize everything they buy in different project right at the cashier and see online what they bought and even order more in each project.

It's a good place for supplies but not my first place to go. They probably deserve 3.5 stars. It's…read morefairly new. They moved closer to the hwy 15. This puts them in a crowded area. Hard to get to on weekends. Everything is bright clean and well maintained. Many helpful staff with sufficient staffing. I visit them when I need items I can't find elsewhere. It's good to have options.

Tried to cancel an order made in error 15min after. Took 3…read morecalls to customer service? 3 days to complete. No way to do this on the App or on their website. Rona / Lowes seem not to care. Seems Lowe's left their awful Customer service behind . Oh I sent this ... " Thanks for your help , this should be easier....." They returned it because it Violated their Code ... I guess easier is a bad word for for Rona /Lowes

This is a special hardware store for three reasons: 1…read more TOOLS: they have the best tool selection in town. I'm talking a lot of tools. One time I was buying metal files and they opened a drawer with more files than I have ever seen in my life. 2: HARDWARE: in the basement they have one of the few remaining hardware counters in town, where you can walk up and ask for a dozen 4-40 stainless cap screws. They have good advice too. (Good prices but Harsupco is better in terms of variety and price.) 3: METALS: in the very back of the basement, they have aluminum, steel, brass and stainless metals in rods, angle, square bars that you can buy by the foot. Their price beats Home Depot by a long shot. They've got the usual things like paint and tape and power tools, but it's the three things above that make it very unique...

I have been purchasing swing pants professional gel paint stripper for 5 plus years. Recently I…read morereceived a bad batch, the product is almost completely un-usable. Ive contacted the company and theyve refused to address the situation. I am very disappointed in the customer service and unwillingness to correct this mistake. I purchase two, 5galon drums of this product at a time, each time. Both drums were defective. I was told by the store I bought it from that the two remaining drums at their shop were the same, and one was returned by another customer. I am unfortunately unable to return as I have to have the product shipped directly to my location. I contacted the company, spoke with the vice president and was denied any solution. I am very disappointed and for this reason am giving one star to this product.

I just spoke with Mark at Swing paints about their Klenk Tub and Tile enamel paint products. He's…read moremy tub re-finishing angel! - was so patient and clear about how the product works, and all the steps. Old-fashioned customer service in the Modern World :)