Had a great experience here as a new patient! Every staff member I encountered was friendly and…read morekind. Their work was thorough, yet didn't take an extremely long time. The office was clean and organized. I am so happy to have found a new dental practice that I absolutely love!

Beware of deceptive billing, receptionist says one thing then charge you another. I specifically…read moreask if this procedure was an additional charge with cleaning and was told it was not part of their process. Then I get a charge, why would I allow a charge if I could of waited 3 months for dental coverage to start up again. I am no longer with them for this reason!

I recently had a catastrophe where my front tooth got knocked out! I didn't want to leave the…read morehouse. Dr. White and his team took great care of me and gave me my smile back!!! Thank you White Family Dental!! -Kate Del Rio

If I could give them more than 5 stars I would! This was my 3 year olds first time! My 3 kids had…read moreappointments at the same time and both hygienist (Jenna and Patty) were wonderful with the chaos we naturally bring! I cannot recommend a white family dental enough!!

Finding a new dentist when you move is important. Herres Dental (HD) is now our home for dental…read morecare. My sons and myself go there for our cleanings and such. It's very close to home which is a big plus for me. HD is a beautiful office and has a nice waiting room. It has a TV but it only has photos streaming on it--very relaxing. Toys for all ages to help with the wait and coffee (Keurig), tea and water bottles. The dentist uses all of the newest technology and keeps up with the recent techniques. I had a small hole in my tooth due to grinding in my sleep. Because of that, I needed my very first filling. I was nervous about it and thought I would need a needle to numb the area. However, whatever technique he used, he didn't need to use a needle and the whole process was pain free. HD uses emails and text messages for appointments and conformation. The only thing I don't like is that they are closed on Fridays--well, they are open but they do surgeries. So, if you need to make an appointment or cancel an upcoming one, you have to wait until Monday. I *do* like the fact that they have evening appointments on Wednesdays. We've all been very happy with HD and with no issues.

(Original review from Google Maps on January 20, 2017.)…read more Having recently moved to the area, a friend recommended Herres Dental as a place who could understand my history of bad experiences with various dentists, working with me to address anxiety I had "in the chair" while patiently tailoring each visit to my level of comfort (including breaks during treatment, constant awareness of my anxiety level, and a willingness to always relinquish control to me, as the patient). I'm sorry to say that I did not find these things here. At my initial visit, they seemed to understand my past negative experiences and anxiety that made it very difficult to even walk through the door and sit in the chair. This was reassuring. At this same visit, I was told that I needed moderate work to repair several older fillings along with gum grafts in several places. (I don't dispute their diagnosis since I realize Dr. Herres was being as comprehensive as possible.) This news left me feeling discouraged, anxious, and fearing the work needing done. I was very anxious driving to the appointment to have my first two fillings repaired; thankfully, they did offer Nitrous Oxide to ease my anxiety, though I was so worked up that the Nitrous ended up having little to no effect at all. (My heart rate was very elevated based on the EKG machine they had me hooked up to, skyrocketing at various times before and after they began.) Early on, I noticed that Dr. Herres and his staff were either trying to stay on schedule for the day, or they were already behind. They were waiting on my readiness me to begin, as I showed no signs of "calming down" at all, evident by my heart rate and general state. Finally, I gave the signal for them to start. It took every ounce of effort within me to avoid becoming overwhelmed by my anxiety during the procedure; this created a sense that I was microseconds away from gagging or being choked (a common response for those who suffer from severe dental anxiety). As we were nearing the end of the procedure, I could no longer hold it together. I gagged repeatedly, coughing, and had to sit up. Because we were in the "filling" phase of the procedure, he had told me previously that we would not be able to take breaks any longer. Because I had forcibly taken a break, I knew I had just ruined the work Dr. Herres had done so far. I felt terrible, from shame over my inability to hold it together, and for so greatly derailing the work he had done. Shaking my head and saying, "I'm so sorry, I just ruined all of that, didn't I?" Dr. Herres responded with, "yeah, you did. We have to start all over." Dr. Herres' response seemed to communicate his lack of awareness as to how his patient was truly doing in the chair (the heart rate monitor indicated this clearly at various times), his insistence to continue even as I showed signs of panic, and his words of frustrated exasperation to me after I struggled so much that I gagged and had to sit up to recover. I recognize the difficulty of having to go through a procedure like this with a making it far more difficult than usual. But the marks of a good healthcare provider are being able to "read" your patients' individual needs, levels of discomfort, and overall state, as well as being able to stop or make provisions for a different approach. If you suffer from dental anxiety, please find a different dental office. I don't doubt that Dr. Herres understands his patients, but he either grossly underestimated my situation or was in such a hurry to get through my procedure that compassion was lost. On the specific day that I was there, his ability to handle me, even in my self-induced, elevated, anxious state through fearing the procedure weeks in advance, was a clear indicator that he and his practice are not equipped to handle those with severe dental anxiety. (Please see this page for a clear picture of what it feels like to suffer from severe dental anxiety. The symptoms are the same, though abuse is referenced here: http://www.dentalfearcentral.org/fears/abuse-survivors/)

In typical all about the money fashion they have sold out. Won't schedule appointments until 6…read moremonths out to fill a cavity. They have no clue of what insurances the buyers will accept or not. Expect everyone to wait and see if the new owners will take you. Just save your time and find another dentist to go to.

From the owner: Has your child ever begged you not to leave the dentist? Impossible you say? Not at our office. It…read morecould be our gentle touch and special way with kids. Our pediatric specialists and staff love children and are specially trained to put them at ease. At Parkside Dentistry, we teach your children the proper way to take care of their teeth, and just as important, they learn that going to the dentist can be fun. Call today to schedule your child's appointment.

I had an issue with billing and posted a review about my experience. I was actually contacted by…read moreDr. Genetti she wanted to know what exactly was the problem. After I explained she informed me that she would address my problem and said they would reimburse my full amount. I was really surprised and thank her for helping me out. Within 3 days I had a check in the mail. The fact that Dr. Genetti personally contacted me and took care of my problem shows she cares about her patients. Also, the dental care quality I received was excellent.

I am out of network for my dental insurance. But I checked with the insurance on what kind of…read morecoverage I would have for a comprehensive evaluation and if they used code D9310 for billing my insurance would cover 80% of the $250 charge. I called 2 times and informed billing about the code and when I went to my appointment I made it clear I didn't want to have the evaluation if they used another code. I was told on the phone and at the appointment they would use that specific code. When I want to pay the bill at checkout they told me total bill is $445. I had to pay out of pocket and they would send to my insurance company. The other charge was for Radiographic imaging. I thought everything was part of the evaluation but I paid it thinking the insurance company would pay 80%. They did not use the code number I gave them for billing and out of $445 charge the insurance company only paid $66. When I called billing about this matter they said they don't use that billing code I questioned why 3 times they told me they do and gave them the code each time. This was a problem for me due to being out of work from surgery and didn't have a lot of money to spend for a consultation. I feel I was lied to and not properly informed about the additional charges for the Radiographic. Needless to say I will not go back for the second consultation to discuss what dental procedures they recommend.