I looked at all the big box stores for a mattress. They had all their slick sales techniques,…read moregimmicks and promotions, but lacked the one thing that matters, honesty. We were looking for a mattress that suited us, not the one being pushed this month by the manufacturer. We were treated as vaulted customers and they took a genuine interest in our needs.

Excellent workmanship. Very nice people. My couch looks sensational. The price was terrificread more

Fantastic prices, impressive customer service. I would highly recommend checking them out, you…read morewill not be disappointed. It so nice to finally see AWESOME customer service again. Will be returning for another purchase very soon.

From the owner: Mattress By Appointment Peterborough offers a unique shopping experience. It is by appointment…read moreonly, family owned with Canadian made, factory direct mattresses. They are 50-80 percent off big box stores. We are committed to help you find the right mattress that suits your comfort and budget! Our store has no expensive overhead, just a local Ma and Pa store that allows us to discount our mattresses! Call now for an appointment! 705 931 4030. Or follow us on Facebook @ Mattress By Appointment Peterborough.

We were shopping for a media console. When we entered the Oshawa Surplus store we were greeted…read moreright away. We were asked what we were looking for and were directed to the appropriate location in the store. Th sales representative who helped us was very pleasant and efficient. We were missing a part of the console, called Phil the sales representative and he solved it immediately. Thank you Phil.

I bought a couch from this store, I bought their extended warranty not realizing the reviews were…read morenit great. they do not honour there warranties will never buy from here again

I'm soo pleased with the customer service here. They have wonderful customer service. They are…read moreprompt when they say they are coming with your delivery. Love this place. Such such friendly staff. The delivery guys are soo nice . I would recommend this place to all my friends.

I complained the bad quality of a 6 month old mattress.It lost the stability and feels like a soft…read moresponge. I was already 5 times in the store during the last 7 weeks, since I complained the first time. I don't get any help or information about guarantee. This store has such a bad customer service. NEVER ... NEVER again will I buy anything at this store!!!!!

We had bought a galaxy memory foam mattress and in less than 3 months it was going very soft and…read moresinking in. I sent numerous emails and called the store several times over the course of two months. I only received empty promises to follow up with the manufacturer which never happened. Very frustrating to say the least.

This is a friendly family business with a great selection of affordable goods. They have the only…read more"real" futons I was able to find In Peterborough with full wood frames and quality mattresses. Delivery was on time, and they helped with setup. I am loving my new futon.

I recently purchased a futon set from this store. Their selection of futons and other beds was…read morelimited. I would likely not look their for a master bedroom purchase, for example, but for the spare-room futon that was needed they compared adequately to other local discount bed and mattress stores. What I was not impressed with was the delayed delivery and complete lack of communication from the store. The bed was ordered on a Wednesday and was to have been delivered the following Thursday. We waited all day on that Thursday for the bed to arrive, and nothing. We waited half the day on Friday and still no bed arrived and no call from the store. I phoned the store and have to question whether the person I was speaking to was, in fact, drunk - when I actually spoke with them after the first time I called the phone was fumbled with and then hung up! The person seemed confused and uncertain that there was even something that had been expected for delivery the day prior and that didn't arrive. When I provided the invoice info I was told it would be delivered 'early next week'. After hearing nothing from the store I called AGAIN on the Wednesday and was told that the bed would definitely be there the next day (now a WEEK after the original delivery date). Later in the day on Thursday we got a call from the store to say the bed was there. That's great. So ... Is it coming? Oh, you want it delivered? Yes ... it WAS to have been delivered a week ago! The bed finally arrived on a delivery truck (which broke numerous branches off a tree backing into the driveway). There was one person driving/attending the truck, so it was necessary to help carry the bed into the house. That was fine in our case, but many people (e.g., seniors) might be unable to lug a bed frame and mattress off the truck and into the house, up stairs and then put it together. The futon itself is fine, now that we have put it together, but customer service and communication is sorely lacking. Delivery also needs improvement - there should be 2 people on the delivery truck OR customers should be told in advance that they will have to have someone available to help unload the truck. Bed assembly should also be offered, even if at an additional cost - it is simply lost profit for the store, as I believe many customers would have no objection to paying $20+ to have the bed assembled, and the packing materials taken away.