Basic banking needs are fine. DO NOT do any banking outside the basics such as Rep payee with…read moresocial security or even joint account with infirm parent. If and when said parent dies the bank will lock account (fine) and make heirs jump throught needless expensive legal hoops. Social Security and elder law attorney had never heard of any bank requiring what this bank requires. Avoid this bank.

From the owner: First Bank Kansas is a progressive, customer focused, and community oriented financial organization…read morededicated to providing personal service and leading edge banking products to families, businesses, and individuals.

Solomon state bank gave me and my family chances other financial institutions wouldn't they have…read moregone the extra mile especially (Dennis) to help me get the things I needed, they have been so helpful through the toughest years of my life and I owe them a great deal of gratitude. I wish they had online banking that's the only thing I can say about them that I have had a difficult transition too but maybe that's for the better too idk thank you Solomon Bank for your dedication to great customer service and for having faith in me where others haven't. N Farris

A family owned local bank that I have dealt with for over 35 years. VERY personable and always able…read moreto give information (balances, checks cleared deposits etc.) over the phone which some may find cumbersome but when I discussed online banking with them it was explained they made the decision NOT to do that as it may place accounts at risk by hackers. Their checking account interest rate is better than any local bank (many give NO interest) and NO monthly fees with $1000 in the bank. A person always answers the phone and that is refreshing in this day and age. I have done home mortgages with them and save thousands in closing costs since they don't sell their mortgages. Everything a "hometown bank" should be!

20 years banking with them...Okay? And we go through the drive-thru and we withdraw money...Once we…read morego to pay a bill we notice we are $100 SHORT we go back to bank and tell the teller(whos new we are Assuming because we've never seen them there before) at the window, she said to go inside. We got a very rude teller (everyone has bad days so whatever) who told us we must have misplaced it THEN went to go search our car. (thats against the law!) We were told by the bitchy teller that she'll have to talk to the branch mgr(JAKE).The branch(JAKE) mgr left a voice mail stating the issue and he'll call back the following day after watching the cameras. Next day comes and no phone calls, so i call the bank at 3:50pm (bank closes at 4, which i didnt know but anyways..) and JAKE the branch mgr answered and we spoke about the issue (for the 25th time thinking we'll slip and say "another story") once he heard it AGAIN he stated he saw the cameras and he only saw the amount that was givin. So we're out of $100. Really bad service to the point we're closing our account we've had for a LONG time. Smh. Dont choose them for banking!

I've been banking at great plains since 1982. I went through the drive through today because atm…read morewas down. I could tell by the expressions on Marcia's face that was a pain to have to help someone. I apologized for interrupting her day and stated the atm was down. Poor thing had to do a job instead of just sitting there. Her customer service isn't even a 1 star. Maybe great plains should realize that Independence kansas has more banks than theirs.

I just had the worst experience with a bank manager she was incredibly rude I have been harassed…read morefor the past week to do a change of address since I have moved to another state this has been an ongoing situation. changing my address should not have to be this difficult!!! trying to get this resolved over the phone since I do live in another state over 600 miles away!! you would think this would be a clear understanding!! This situation was only brought up when I paid off a loan!! I haven't lived in the area for 2 years!! I have been trying to resolve the situation. My branch in Wichita, Ks was phenomenal they were always prompt and very professional but the locations in Salina have been very challenging and rude

Do yourself a favor and do not do business with this bank! Horrible customer service!read more

Acting branch manager, Norma has below poor customer service skills. The owners should have seen…read morehow unprofessional this old hag was. We were so turned off by her sour disposition that we ended up opening a business account at Bank of America where they 'exceeded' our expectations. If you hate disappointments DO NOT open an account at Sunflower Bank-at least not at the 9th Street location. I'm sure she was a default fill in as the more professional, Marcia was not there this day. Digusted business owner.......

I opened my first account with First Bank Kansas in 1975 and I am still with them today. They have…read morealways treated my family great. When things did not look right with one of our accounts they contacted us immediately and prevented thousands of dollars in fraud. The best bank in Salina.

I would not recommend this bank to anyone -- not even to my worst work enemy. As an accountant who…read moredeals with banks daily, I can confidently say this is the worst banking experience I've ever had. Their customer service is consistently unhelpful, and their online banking platform is severely lacking. It doesn't allow mobile deposits, imposes unreasonably low Zelle limits, and makes accessing your account unnecessarily difficult. On top of that, they charge fees for services that are free at most other banks. Unless you never leave the three tiny cities where they have branches, expect constant frustration. Avoid this bank at all costs!

Would never recommend this bank to anyone. The worst customer service that I've experienced!read more

Acting branch manager, Norma has below poor customer service skills. The owners should have seen…read morehow unprofessional this old hag was. We were so turned off by her sour disposition that we ended up opening a business account at Bank of American were they 'exceeded' our expectations. If you hate disappointments DO NOT open an account at Sunflower Bank-at least not at the 9th Street location. I'm sure she was a default fill in as the more professional, Marcia was not there this day. Digusted business owner.......