I called this company thinking that they were the best around come to find out they are not. I got a quote on a fence and they were very hard to get back a hold of to schedule it when they did come out they charged me full price and only replaced a portion of the fence, which was not the quote when I brought it to the owner's attention they dropped some money off without sending me an itemized, he was going to charge me full price for something that he only did halfway, will never use them again! read more

They did a terrible job on my fence. This is my first brand new home and the privacy fence has been a constant source of disappointment. It's been less than a year, and the boards are already separating from the frame. The posts are different heights; some are slanted at the top. I have 2 gates: the latches are opposite; one on the inside of the gate and one on the outside. It's really just a hot mess how bad it is. Plus, they built one side too far over. When the builder reached out for them to correct, no one replied. Very poor business management. read more

7 yrs ago we had Benton Fence add an additional section of fence to our house we bought. Anthony did such a great job and curious. So this yr 2023 we wanted some additional fence work done to the yard and I looked Benton Fencing up again to see poor reviews. I was confussed because before they were great. I called for an estimate and Anthony again showed up. I asked about the bad reviews and he said that he recently bought out this company that hadn't been up to par in the last several years and he is doing everything he can to build back the great reputation that the company once had. I gave him a chance and he earned all 5 stars. Great communication and he listened to what my concerns I had about gaps. He hand built 2 seperate sections to prevent any small dog escape or any unwanted critters from getting in. Absolutly did a great job! read more

Benton Fence Company - Additional piece made to prevent a gap. - Fences & Gates Near Me - Bryant, Arkansas

These guys installed a new privacy fence last spring. The price they quoted me was competitive and the installers were friendly and cleaned up their mess. I never found a wood chip or a screw anywhere after they left. We had just moved in to the house, and it did not have a mailbox - The installers even dug a post hole for my mailbox and secured it with concrete because I didn't have a post hole digger. They did a good job on the fence as well. By the end of summer, I noticed that some of the boards were seriously warped... which I know happens sometimes, but I didn't think it should be a problem so soon. I called them up to ask about warranty, and without hesitation the owner said he'd be out to replace any warped boards, that they had gotten a batch of lumber around the time mine was installed that had quite a few boards warping. They replaced every single board that was warped and even some that looked fine to me as well. Its been almost a year now and the fence looks as good as new. Because of the way they conducted business with me, I would highly recommend them and I will use them again if I ever need another fence. read more

They really don't even deserve this after they treated us the way they have, plus tell people they replaces 15- planks, what a joke anyone that wants to know different is welcome to come by and see for yourself. Following is a letter I sent them with the final payment. After all this and they still had the nerve to cash the check instead of making sure everything was right. Bad business. It looks like others got help, so why did us seniors not? May 3, 2016 Benton Fence Company & Titan Access Controls, Inc. 3925 Mt.Carmel Road Bryant, AR 72022 To Who It May Concern: I called Benton Fence to see if they repaired exiting wooden fences. I spoke to Diana who was very nice and the main reason I went with Benton Fence. She made me feel at ease and assured me that their main goal was customer satisfaction. I told her I was a senior and have been taken advantage of before and I didn't want that to happen again. Again she reassured me. She told she would have her sales representative contact me and his name would be Josh. Josh did call me and we sat a time for him to come out to see what I needed. We went around the fence and he noted warped, split and holes in boards and some posts that needed to be replaced. I told him to give me the total cost for everything that needed to be replaced. He said that the gates needed to be replaced. Several posts was broken and numerous number of boards that needed to be replaced. He figured out a price and came to me and we agreed on it. He said it would be $800.00 to cover the gates, posts and boards that needed to be replaced. We had to come up with half the money up front so I gave him a check for $400.00 and he said he would have his crew come out and take care of everything. Few days later my wife saw some men come up and they told her that they were there to repair the fence. She came and told me. I went out there and Rhino the lead man told me he was there to repair the fence. So I left them alone. After awhile I went out to see how things were going and I noticed that they had not replaced everything they were suppose to, one of the 2x4's on the fence had not been replaced and still hasn't as of yet. Instead of replacing the 2x4 and warp boards they pulled them together and stapled them together and it would not hold, so they put screws in the old boards that are already warped to hold together and the screws split two boards. I told them they had to be replaced. He said he would take care of it. So I left them alone but just before they were leaving I went back out and noticed that one section of the fence was wavy and then I noticed they replace a posts with one that was not even straight. I ask him about this and he said they had no more and they would have to come back. It had been about 4 or 5 days when Josh stopped by on his way to another job to see how everything was and I then told him, it was not completed. He was shocked because he had gotten the work order on his desk saying it was. I took him and showed him what I was talking about and he was upset. He said he would have Rhino come back out and make everything right. Rhino came back out and nailed the fence to make it even. They messed up the neighbors flower bed by stomping on it and didn't even pick up the cement they dropped I was not even aware they had been back out; so I was still waiting when Diana called and asked me if I was happy with the job. I told her that it was not completed. That is when I found out Josh no longer worked there. I talked to both Diana and Lesley and told them my problem and that I needed someone to come out and see what was going on. Diana said she would have one of the owners come out Again she and Lesley also assured me everything would be to my satisfaction. After a couple of days Tommy came. I showed him, He put red markings on the ones that should of been replaced. I also showed him the flower bed and he made a comment that he didn't approve of that. Showed him the 2x4 that was rotten at the bottom in flower bed had not been replaced. He said he didn't know how they would install a 2x4 there. Then I took him over to the gate where it looked like something had been removed. He looked insulted and told me that they sawed the nails off so I wouldn't be poked by them like I should have known that. I told him if any additional things needed to be done to figure up a price and get back with me. He said I will get back with you this afternoon or tomorrow, I as of yet not heard from him or anyone else, other then getting a bill for the balance due. I am sending that amount but I must say that customer satisfaction was not done here. I am very disappointed and once again I felt like I was taken advantage of. So much for people's assurance of customer satisfaction I will not recommend Benton Fence Company to anyone and I will report this to "BBB" read more