I can not express in words my absolute disdain for this place, because they cancelled our reservations and never told us until we are in Switzerland! We got in touch with Nicole and she told us she had two nights available and even took our credit card information to confirm. We then scheduled travel arrangements to get there, which is not close to anything, and cost us a good bit of money to make it over to Zurich from France.
We call them to make sure our reservation is still good, more out of habit then actually thinking anything was wrong with it, and the guy is so rude to my girlfriend she is still crying. When we first called he told her to call back because they were serving lunch and hung up. She called later and was able to speak with Nicole who told us she never received anything from us, even though we have several emails as proof she took our information. My girlfriend called back and the man refused to reconnect her with Nicole and then proceed to say he doesn't care about who we spoke with, we don't have a reservation, and don't call back. Thanks now we are in Zurich which we only came to in order to get to this place. read more