When in for 7 extractions, Dr Paolella was fantastic. never felt the IV go in. He called me later in the day to see how I was doing. Everyone there was so friendly. His assistant, Sydney, put me at ease as soon as I sat down and explained everything that was happening. I highly recommend Dr.Paolella 100 per cent very friendly. I will recommend it to everyone for any surgery needs joann m read more

Taking care of patient's comfort and not showing displeasure because patient's dentist requested another method. Terrible experience!

This is the most unprofessional and judgementAl Oral surgeons office in the area. Especially Marissa. a Secretary that works there. I had an urgent, serious, oral surgery need. a bad abscessed tooth. excruciating pain. willing to pay the extortion art costs. Marissa decided to pass judgement on me. refusing to even allow me to come to the office and speak to the oral surgeon. telling me that they don't want people like me at their office. do not go here. read more

I had my wisdom teeth extracted. All procedures may have complications so you can't base reviews if you had a complication not under the physicians control, but the staff, the doc and my entire interaction with the group has been nothing but pleasant and professional. Phone is always picked up. Messages delivered, I get call backs. read more

My son had his wisdom teeth out. He has some complicated medical issues and Dr. P. Was fantastic. He is also an MD. My sons surgery and recovery went smoothly. The office staff is great and the nurse working with Dr. P returned calls promptly and answered all of my questions. I highly recommend this buisness. read more

Dr. Bontempi and his whole staff are absolutely fantastic. Dr. Bontempi is not only very knowledgable and talented, he even takes the time to personally check up to see how you are feeling after the procedure. The oral surgeon assistants are also very talented and compassionate, they are able to give clear guidance to the follow-up care. I can't forget the rest of the staff who greet everyone with a smile of their face and are extremely helpful in setting up appointments and dealing with insurance companies. You can't go wrong with Dr. Bontempi and the team at Berkshire Facial Surgery! read more

Dr. Bontempi is both knowledgeable and has excellent repoire with his patients. His staff is delightful. Highly recommend.

I can't say enough good things about Berkshire Facial Surgery. My son had an impacted baby tooth and had to be put under. After an unsuccessful attempt with another oral surgeon (my son, who is afraid of needles and anything medical, went running out of the office on the day of the surgery), we met Dr. Bontempi a few months later. He took the time to walk us through the procedure and to reassure our son. On the day of the surgery, the staff took many extra steps to make us feel welcome and safe, and they got the IV in on the first try. It was a team effort, and the surgery was successful. My son didn't even need pain reliever afterward, and Dr. Bontempi called us that night to check in. After thinking we may never get that baby tooth out, we now have a happy child who now seems a little less afraid of doctors and needles. read more

The VA referred me to Dr. Bontempi for dental implants and later for a frenectomy. Although the speech pathologist said I needed a frenectomy to continue speech therapy and was told by 2 dentist that it was needed and was the cause of problems of the past and will cause problems in the future, Dr. Bontempi said it was not needed. He probably did not read the records sent to him the Veterans Administration dentist, my dentist and speech pathologist and he did not examine me after the consult request was made. I later requested a copy of my records and there were no communications between Dr. Bontempi and my private dentist or the VA stating a "frenectomy was not needed though there is lisp". I experienced some difficulties from Bershire Dental about obtaining my records. I call Dr. Bontempti's office about the above and was told on a few occasions Dr. Bontemtpi would call me that day and he never called. I am giving a 1 star rating because Dr. Bontempi is responsible for his office and staff which were not reliable in communication to either myself of other health care workers. The records were sent after my last email to Dr. Bontempi's office and there was no record of the telephone calls I have made or the photos and statement that my dentist sent to Dr. Bontempi. Dr. Bontempi complained to me about the Veterans Administration communication problems in one of my visit with him but think perhaps it was Dr. Bontempi was the problem. He certainly was the problem with my care and cause it to be delayed for many months. My future appointment for a check up after the dental implants with Berkshire Facial Surgery was canceled due to a total lack of trust and confidence in Dr. Bontempi. read more

I had a tooth extracted yesterday and Dr. Bontempi was amazing! They fit me into their busy schedule and the procedure was 5 minutes! He even called to check on my at home! Highly recommend! read more

Dr. Bontempi is the worst oral surgeon I've ever heard of. He has completely destroyed my girlfriend's mouth after a wisdom tooth extraction. A month later she still had intense pain and loss of complete feeling in her mouth. While she was in tears due to the pain coming back for a follow up appointment, he high fived her upon entering the room, calling her buddy, and being incredibly insensitive. He said he hadn't noticed her lip tattoo, even after doing oral surgery. My suggestion: look elsewhere for oral surgery unless you want to spend months in jaw pain, and the rest of your life without feeling in your mouth. This man should have his license revoked, he is probably the worst oral surgeon I've ever heard of. read more

Sadly I had to have a tooth extracted today! If I say I was scared to death, I would be understating! Dr. Bontempi wad absolutely wonderful! Listened to my concerns with care! He started the procedure and within 5 min. the nurse said, Ok you're all done!" WHAT????????? The man is a saint! Highly recommend! read more

I had a wisdom tooth out after having put it off for many years due to being terrified. I had wonerful initial consultation and met Dr. Bontempi and his great assistant. They talked me through the details of the entire procedure with ease and confidence. When the day came, I was still very anxious. The procedure was literally painless and super fast. I felt safe, respected, and honestly amazed with the ease of the entire experience. Dr. Bontempi contacted me later that evening personally via telephone to check in. Extremely professional, caring, and efficient. I couldn't have asked for a better experience from reception, environment, and actual surgery.... and I was literally a nervous wreck. I recovered in one day and back to work the next! Highly recommended! read more

BEWARE! Chances are this office will NOT accept your dental insurance. Understand your fees before you go in for surgery. The receptionist and billing office personnel are extremely rude and unprofessional. read more

I was referred to Dr. Paolella after going to the dentist for a severe toothache. He managed to fit me into his schedule just a few hours after my dentist's appointment, which was a huge relief because the pain in my tooth was excruciating. My dentist had recommended that I get the tooth extracted, which I was a little nervous about, but Dr. Paolella put me right at ease. The procedure was quick and much easier than I had been expecting. The assistants at the front desk were really helpful; they presented me with several options about paying for the procedure, and when I called the next day and asked them to fax a note to my boss, they did it immediately. Considering that I hate dental procedures, my experience at Berkshire Facial Surgery was as painless as I could have hoped for. Hopefully I won't have to go back, but I will definitely recommend Dr. Paolella to anyone I know who needs an oral surgeon. read more

I have had multiple implants by Dr. Bontempi and have have found him to be frank and extremely knowledgable. He explains what he is going to do in detail and has an enthusiastic approach to his work. He obviously enjoys what he does and approaches adversity with compassion and humor. Any complications where addressed right away and corrected at no charge, he followed up every procedure with a personal phone call. Real service, Real Professionalism. Well worth the price to have all my teeth back! read more

The office staff is so extremely rude!! I have no interest in meeting the doctors if these women are representative of the quality people in that office . The office manager Amy was the rudest of them all. If like being laughed, lied and over charged then this is the place for you. read more

I am so disappointed--I was rejected for treatment by Berkshire Facial Surgery. I had my implants done while I was out of the country. I needed to complete the work here in the US and was refused by Dr. Paolella because he said he didn't want the liability because he didn't do the original work. I have good insurance, the implants are high quality and I'm not having any problems--other than getting a local dentist to finish the job. I think this is unfair and speaks volumes about his compassion, confidence in his own abilities, and how he views patients. I have contacted the State Board. read more