I have been the BMO customer for over 15 years since I immigrated into Canada Until today…read more I have used TD bank for a short time. TD bank is also a great bank that offer excellent service for customers. I was horrible bullied by the Montreal National Bank because they abused their power to send a racism lawyer who filed a false lawsuit against me to cover up their work mistakes with their business partner London Life only because I was London Life customer. The National Bank would rather pay extra money to the lawyer to file a false lawsuit against me by scam but not try to fix their mistakes to reduce the bank lose by their work mistake. Compare all banks that I have known, the BMO is really the best bank in my heart for their outstanding, integrity, and convenient service. If compare the National Bank Idiot and Evil customer service quality that destroy an innocent people's life by scam for coving their work mistake, the BMO really is the model of excellent great bank and the excellent customer service.

This review is based on an experience I had here about year and a half ago…read more My BMO MasterCard was compromised. Due to the postal strike at the time, MasterCard told me to go to the nearest BMO branch to fill out some paper work to get a replacement card. This particular BMO is just up the street from where I live. They were still open for another hour or so, so I walked up to resolve the problem. Despite MasterCard's advice, the staff were not advised nor equipped to deal with the matter. It wasn't their fault, they simply didn't deal with compromised credit cards, only debit cards. They could have easily left it at that, but didn't. The teller I was dealing with called MasterCard to ask them what they expected them to do. To make a long story short, I was there well after closing -- and on a Friday night! The teller and I think the branch manager were both calling different numbers at MasterCard to get a hold of someone who could finally get the problem resolved. Even branches get put on hold. :) There was much telephone tag between the branch and MasterCard, and not once did the staff seem ready to push me out the door to "deal with it tomorrow". They were extremely patient and apologetic for all the trouble the entire time, even though it wasn't there fault. They finally got a hold of someone at MasterCard who verified who I was based on my identification that I showed to the branch employees and arranged for the replacement card. The service I received here was without a doubt as good as it gets.