PSA: BEWARE OF STORAGE RENTALS OF AMERICA (SROA). Beware of them at each and every location they…read morehave. I have had household items at the Ponchatoula location for four years now. Price started at about $130 a month when it was named something else. Another facility took over and then SROA took over Rent went to $183 a month.i paid this by draft, faithfully, every single month, never being late. I went to my storage unit in October to empty it, as I bought a house. Once my son and I went into my unit we noticed mold all over my things. Not just mold, BLACK MOLD. My son was very, very sick for the entire weekend after that. I immediately called and spoke to the manager, Hannah, and she met us at the facility. She, as well as i, took many photos of the damages, the ac unit being on 85* and the photos of the entry doors being wide open and broken, even though it is supposed to be a climate controlled facility. Also, all the water damage on the walls of the unit, the water stains on the floor and the roll up door of the unit. The amount of items I had in storage, the priceless things I had in storage that were ruined, completely broke my heart. Items I inherited from family members. Photos of deceased family. My college graduation photo. Photos of my sons when they were little. A jewelry box my grandparents gave me for my high school graduation. A hand sewn king size quilt that took me 3 months to sew. An areial ohoto taken of my great grandparents' farm back in 1953, that is no longer a farm. IRREPLACEABLE things. The manager, at the time, Hannah, told me to fill out the forms she gave me and make a list of everything and give every item a price. This took some time since I work full time. I had to pay for 3 extra months of storage to be able to go thru every thing and price it all. Hannah stood in front my son and i and assured us it would be handled and paid for by THEIR insurance as it was THEIR fault since the ac unit above my storage unit leaked ALL IN MY UNIT and no one bothered to call me to check my things. I depreciated the value on everything, as I know how insurance works. I was an insurance agent for 27 years. My depreciated value came to $6,800. Their insurance offered me $2,000. They said that is all MY insurance would pay. They said that is ALL the coverage I paid for. They would not stand by what their manager, Hannah, told us. They do not care to stand by what THEY DID and their negligence in this situation. I called and spoke to the "new manager" and he said he would see what he could do. Apparently what he could do was BLOCK MY NUMBER FROM CALLING THEM . He is at the University location. So, beware if you have anything in any of the storage locations for SROA as they apparently do not stand behind their negligence or issues with their buildings.

From the owner: Storage Rentals of America in Ponchatoula provides clean, secure self storage with…read moreclimate-controlled units and flexible month-to-month leases. Located near the Ponchatoula Historic District and Downtown Ponchatoula, our facility is ideal for residents and businesses needing extra space for moving, business storage, or decluttering. We offer moving supplies on-site for your convenience. Military personnel from the 159th Fighter Wing benefit from our military storage solutions. Enjoy enhanced security features and customer service available 7 days a week. Reserve your unit online or by phone today!

When this owner bought the place they CLEANED IT and put out rat baits. The office is open with…read morenice people running it. Excellent service. Nicer than it used to be.