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    Berry Brian S & Associates Cpas

    1.0 (1 review)

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    11 years ago

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    Winthrop Area Federal Credit Union

    Winthrop Area Federal Credit Union

    (3 reviews)

    I've worked with many banks before, and I've never been treated so bad at another bank before…read more Their rates are only competitive to the town there in, and maybe the same can be said about their customer service. I went here to apply for an auto loan, and it took a week for them to get back to me. The lady (Joanne) is the epitome of pretentious, and it's not just a bank thing. I applied at many banks just so I'd have a good selection to choose from. They are notoriously slow on their processing, and somehow expected me to call in everyday to check it up the status? You're not really seen as a customer here, just an extra process for the loan lady. Well they lost me as a customer and hopefully you too. Save yourself some money and go with Key, or even BOA. What a waste of time.

    I recently had a situation in which I needed to withdraw funds from a cport credit union acct due…read moreto a sudden situation involving my son. ( you can withdraw from any credit union account with any other participating credit union) long story short: I NEEDED this money. I recently started a new job and found out I was a victim of identity theft. As a result I need to pay off the balance I have with a differeent bank (that I have never used) before I can have a checking acct. As a result I dont yet have a checking acct, or more importantly, a debit card. I rushed out of work early and got to the location literally as the clock turned to 5:01. (Thet close at 5). I LITERALLY watched the clock turn to 5:01 in the parking lot. They REFUSED to help me in anyway because it was after 5:00, citing security concerns. Instead of simply helping me, the woman directed me to a Walmart to complete my banking needs. (This Walmart was an extra hour of driving for me round trip). Why the woman could not be bothered to help me is a prime example of just how selfish, uncaring, and ultimately how out-of-touch this bank is with its community. Having worked in a past job at a bank (and having stayed open MANY times for customers after closing time) I know this is not true. The individuals simply wanted to leave. The terminals were not even powered down yet. This type of "customer service" is absolutely not acceptable, not to mention lazy and selfish. This bank should be utilized as a case study for how NOT to treat your customers. I have experienced many examples of poor customer service, but this is among the worst. The lack of caring (for a bank apparently centered around the community) is appaling. My recommendation? seek the services you require at another bank; I know that I will. Maybe if enough people take their business elsewhere they will realize that being a "community bank" requires more effort then simply putting it on your business card to make it a reality.

    Berry Brian S & Associates Cpas - accountants - Updated September 2026

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