They installed both main and basement flooring, right from the begining the basement was not done…read moreproperly and the same week they had to come grind the floor down and re do it in the basement.... which was still not done properly. Within months, the floor was lifting in both kitchen and basement. its been 2 yrs, the floor needs to be completly redone now... complaints were not recieved well, many excuses and eventually they came to assess and then continued to state they needed the manufacturer to come assesss- they still have not followed through

Imperial Hardwood is the best. From the moment Jurgi came and did the measuring I knew I was in…read moregood hands. The office staff kept me informed , they came before the hardwood had arrived to be sure that the plank on the stairs would match. Very professional and a great job. many thanks to all.

We recently had hardwood floors installed in our living room, dining room, kitchen, and entrance…read moreway. We decided, after many trips to the business, many questions asked and answered patiently by the employees at the front desk and Tom who came to the house to measure, to go with A1. Chris and Matt were our installers. They were awesome from the moment they came into our house. Chris's first statement was.. thankyou for inviting us into your home and that he intended to treat our home as he would treat his own. They were very pleasant and professional and the attention to detail was amazing. Our floors are beautiful and we are very happy with them. Thankyou Chris and Matt for a job well done!!

I did my whole main floor with A1 in June 2023, a 17k+ project. Here are the positives and the…read morenegatives from my experience: Positives: -Everyone is polite and kind from the in store team to the installers -Buying process is simple and easy -Big store with lots of options for flooring -Commercial team do an in home visit for measuring and hearing your goals with the project -No surprising add ons to the original costs -The installers are proactive and committed. As an example they noticed there was more material than needed and a discount was applied to our final price -installers have ownership and creativity to address unexpected issues, as an example the piece made for the stairs didn't work and they came in a Saturday to explore solutions to not delay the project -installers are respectful and do their best to keep the areas clean and safe (specially for us with dogs in the house) -after putting a request, commercial representative came to the house for an inspection on the deficiencies and to hear our concerns after the pause in the project (due to defected tiles) -once defected tiles were noticed, A1 took care of the process to return and order additional box without additional costs to us Negatives: -neither a commercial team or project manager comes on the first day with installers to explain the project, introduce the crew and align needs -a project manager never comes to supervise the project or continue to align needs with the customer -you need to be proactive and constant follow up to understand the steps of the project -if the commercial person who is handling your project goes on vacation during your project, the others in the store ask you to wait and hold whatever you need until the person returns -you need to constantly supervise the project. A whole box of tiles came defected and couple tiles were installed before my husband interfered. 3 defected tiles are now part of my house flooring -even after the issue with the stairs or the defected tiles was reported by the installer to the store, neither the project manager or commercial team contacted us proactively, it was always me reaching out and asking for support. -with the need to order a new box of tiles, the finalization of the project was delayed but I only knew that from the installers -after 3 weeks on hold the installers came to finalize the project (landing and spare bedroom) but they were not informed on what exactly they had to do which ended up on them having to return on a Sunday (good point that they returned, bad point on lack of alignment between the A1 team) -the project has deficiencies: defected tiles, stain of caulking on tiles and baseboards with uneven corners. -my husband ended up assessing deficiencies in the baseboards to expedite completion of the project Overall: My expectations were not fully met. We were aware we were paying higher prices with the promise of peace of mind to have a team fully caring for our project and superior quality overall. I am thankful for the kindness, ownership and honesty of everyone from the company. I am somewhat happy with the final result but disappointed with the effort I needed to put in supervision and follow up which made the project draining, stressful and took away the joy of improving my home.

We needed a gate put up for our new home, Miller and his team were quick to book us in and had the…read morejob done in just a few hours without compromising quality. We sent him pictures of what we envisioned and it is even better than what we expected. Thank you so much again and we look forward to working with you again! Megan and Malcolm

I contracted Millwerx to renovate my basement in fall of 2011, and the main floor of my home in…read morespring of 2013. Millwerx exceeded my expectations in every way. Millwerx removed and installed new hardwood throughout, replaced ceramic in bath and laundry room, built a custom fireplace surround that turned out incredible, sanded and stained our staircase, updated my kitchen with lighting and custom design work, and replaced all trim and casings along with painting the home etc... The work was done with incredible attention to detail, and care. We are pleased with our experience and have hired Millwerx to work in our rental property since, and have passed on his information to anyone we know looking to have work done on their homes or business properties. If you're looking to have a contractor come in to work on your home Millwerx is the place to go. You won't be disappointed.

I cannot say enough good things about Millwerx and Matt Harbridge!!…read more Millwerx added a mudroom to our home in October 2013. This involved framing, drywalling, insulation, tiling, electrical, HVAC, painting and (beautiful) custom cabinetry to create a useful space for us. It was completed perfectly on budget with absolute transparency as to the cost of the items we added. There were no "hidden" nor "surprise" costs. The price was, in our opinion, fantastic. The job started on time and finished a few days late, (due to many additions we made to the project after the original timeline estimate). Communication throughout was superb - both in the planning stage and during the project. Matt replies to emails quickly and kept us up to date as to the progress and daily plan. On the few occasions during the project that we wished something to be modified or a detail to be changed, Matt was always cheerful and willing. Whatever modification we requested was completed exactly as desired. The site was kept very clean and the crew was kind and respectful. We felt completely comfortable having them in our home whether we were there or not. We even have young children who still nap and the team made every effort to only do the noisy parts outside of naptime. The final product far exceeded our expectations - we are ecstatic with both the look and the function. We have never had such a good experience with a contractor and will absolutely hire Millwerx again for our future planned renovations (custom fireplace & finishing our basement) . We recommend Millwerx without reservation.