The team at Bespoke Homes at Keller Williams Realty is truly second to none. Susan, Shannon, and their entire team were critical to the success of both the sale of our existing home, and the purchase of our dream home. We met in February of 2024 for a consultation and her team walked us through the entire process of both selling our existing home and purchasing a new home. They were very detail oriented and had fantastic market knowledge that was incredibly beneficial. My family had stringent criteria and a small radius where we were looking as we wanted to stay within the school district for our children. Susan showed us multiple homes that fit, and when we finally found our dream home, she came up with a unique strategy to assure us of the winning offer. Susan helped us deal with our anxiety and her calm and confident demeanor was appreciated throughout the entire process. She was truly an amazing listener and very much cared about our wants and needs. Then, we needed to list and sell our existing home during an off season (fall!) She had multiple recommendations for contractors including cleaners, painters, photographers, and stagers who were all critical to the successful listing of our home. We were presented with EIGHT offers ALL above asking price. We were overjoyed with the results, and she helped explain the pros and cons to each offer. Selling your first family home can be an extremely emotional process, and that was not lost or disregarded along our journey. There's a lot of noise in the real estate industry about commissions and listing without an agent representative to save some money. Susan and her team were transparent about the entire compensation structure of both the sale / purchase of our homes. We are certain that we would have lost out on our dream house and not received comparable offers on our existing home without her representation. Bespoke teams is the definition of a full service agency and our family cannot recommend them highly enough. Thank-you for everything that you do. read more

I had the pleasure of working with Emily Martini on both the sale of my previous home and the purchase of my new one. After consulting with agents from several other brokerages, I found Emily after she completed a successful sale in my neighborhood, and I'm so glad I did. Emily was professional, friendly, and incredibly responsive. She offered excellent advice on how to maximize the sale price of my home, from staging recommendations to pricing strategy. Her guidance was never pushy--it was always honest, transparent, and focused on what was best for me. Thanks to Emily's expertise, I sold my home for far more than I ever expected, and the Bespoke behind-the-scenes team made the entire process seamless and stress-free. Emily then guided me through the buying process. In such a competitive market, I was anxious about finding the right home, but she made the experience so much easier than I expected. She quickly understood exactly what I was looking for and consistently sent listings that I never would have considered on my own--but ended up loving. Scheduling showings was effortless, and her insight during walkthroughs was invaluable. She was honest about what she was seeing, pointed out both the positives and potential concerns, and helped me feel confident and knowledgeable every step of the way. When it came time to make offers, Emily was exceptional at developing a strategy that balanced being competitive without being reckless. Thanks to her expertise and advocacy, we were able to secure the perfect home while staying under my budget. Even after closing, Emily has continued to be an incredible resource. From recommending trusted vendors to offering thoughtful advice as I've settled into homeownership, she's remained someone I know I can rely on. I would recommend Emily and the Bespoke Team to anyone looking to buy or sell a home. She exceeded every expectation I had and was better than I ever could have hoped for in a realtor. read more

With the state of the current housing market Bespoke Homes was a fantastic team to work with. They helped alleviate all of our worry and stress. We worked with Taylor Presley whose knowledge and flexibility made the house searching process a breeze. From the first house we looked at she jumped in and immediately started looking under sinks and poking around the basement to make sure everything looked solid. If there was something odd my wife and I saw in any house Taylor either knew what it was or on the rare occasion she did not, she got answers for us quickly. It felt like we not only had someone who could answer our questions about the market and the houses we looked at, but someone who was also a part time home inspector. When it came to putting in offers and closing, Taylor continued to help us understand all the paperwork and different choices we had. Brittany Ricci also was great during the closing process and made sure we knew what to expect, what steps were coming up and any prudent measures we should take during closing. My wife and I felt very comfortable with the closing process thanks to Taylor and Brittany. At no point were we worried that something was being forgotten or that we were going to be let down somehow. I would highly recommend Bespoke Homes. You could tell that they take extra time and attention to thoroughly train their realtors to meet the fluctuating housing market. The team I worked with were very knowledgeable, professional and easy to talk to. I could not be more happy with the results! read more

We met our Taylor completely by chance at an open house--and within minutes, we knew we wanted to work with her. From the start, she impressed us with her deep knowledge of the market, professionalism, and genuine warmth. She took the time to understand our needs and made us feel like we were her top priority every step of the way. Having purchased two properties in the past, I had no idea that a realtor could offer this level of support and guidance. She completely redefined what I thought working with a realtor could be. She was always available, incredibly responsive, and never made us feel like we were just another transaction. It felt like we had a truly dedicated partner in our corner. Thanks to her expertise and tenacity, we were able to purchase the home of our dreams in an incredibly competitive market--something we honestly didn't think was possible. She also helped us sell our previous home for top dollar, and I'm confident we couldn't have done it without her. We are beyond grateful for everything she's done for us. If you're looking for a realtor who will go above and beyond, fight for your best interests, and make the process feel smooth and supported, Taylor is who you need! Also love the admin team who helped us through the buying and selling process, letting us know what was coming next and keeping us on top of timelines. Thank you! read more

Review of the amazing Courtney Dudek When my boyfriend and I found out we were pregnant in October last year we suddenly realized we need a house asap!! My friend Bronwyn told me she had the best relator who happens to be her mother in law as well. Bronwyn told me "Coco (Courtney) will move mountains for you," and it truly felt like she did. Courtney was always available to us via text, phone call, and email. She truly understood our wants and needs for our new home. We search for our dream home for about 4 months, seeing probably around 15-20 houses. There was definitely some heartbreak, frustration and i started to feel like it was never going to happen, but Courtney knew we would find the perfect home. Finally about 3 weeks before my due date we had our offer accepted with no competition!! I was so excited. Our closing date was schedule for 6/26 and guess who decided to enter the world - my baby boy Luca on 6/25. Courtney went above & beyond and was able to have the attorney come to us in the hospital and close on our new home.. what an amazing memory I can't thank Courtney & her team enough for everything they did for my family & I. Courtney we are so appreciative of you, your effort, time and energy into helping us. I'm so grateful your daughter in law brought us together! I am so happy to have a place to call home read more

Tina Kelley Clancy is an amazing realtor we worked with her for more than a year she is extremely knowledgeable and knows the real estate market up one way and down the other she always had advice on putting in an offer on a house and we lost out on a few with the real estate market being so crazy hot but Tina would tell us what the house was worth and I don't know too many commissioned sales people that will tell you to walk away from a house because they see other things , serious things that are wrong with the house Tina is super sweet , extremely kind , extremely empathetic and I would absolutely recommend her to anyone looking for a realtor as a matter of fact I have already recommended her to a few of my friends . When it came to getting our dream house which was a pretty big up size , Tina went over everything and when it came to selling our old house not only did she Garner multiple offers but she got us an amazing price , and all of the legwork with attorneys and multiple Realtors everything went extremely smoothly for us well Tina worked behind the scenes to make sure everything was perfect Tina is so kind so knowledgeable very empathetic but let me tell you you unleash her when you're looking for a house she's a barracuda you can't do any better A++++ read more

Bespoke Homes is the place to go if you want the best expertise in the most challenging housing market in the country. Taylor Presley helped us buy our first home and made us feel comfortable and confident in the process. She was willing to match our pace whether we were touring rapidly or timid about decisions. She instilled confidence in the idea we would find the home that meets our expectations and provided genuine support without being pushy. We appreciate how she focused on giving her clients the best homebuying experience and not just the purchase. We are so grateful we had the opportunity to work with her and make our first purchase special. Even on short notice, she made time for us to put through a rapid offer where every minute counted and ended up being the offer that was accepted. There is so much to keep track of in the homebuying process, and they do an excellent job with organization and communication. We would recommend Taylor and her Bespoke Homes team to anyone that wants to navigate the stressful process of buying a home in this challenging market and come out on top with the feeling of a valued client and a new set of keys. We truly could not be happier with the service we got! read more

We had the absolute pleasure of working with Alex Dentino as our real estate agent, and we truly cannot recommend her highly enough. As first-time homebuyers, we were nervous and unsure about the process, but Alex made everything feel straightforward, manageable, and even fun. From day one, Alex was patient, responsive, and incredibly knowledgeable. She took the time to understand exactly what we were looking for and guided us through each step with professionalism and care. She answered every question--no matter how small--with clarity and honesty, and she always had our best interests at heart. Alex's dedication and expertise were evident at every stage, from finding listings that matched our needs to helping us make a strong, competitive offer. Thanks to her hard work and guidance, we found our dream home faster than we ever expected. We are so grateful for Alex's support and genuinely feel that we couldn't have done it without her. If you're looking for a real estate agent who is not only skilled and reliable but also kind and committed to your success, Alex Dentino is the one to call! read more

Susan Glenz will help you find your dream home! She is attentive, responsive, and very knowledgeable. She went above and beyond and continued looking for a home for me to buy after my visit from California and looking at property to possibly build a home fell through. I went back to CA and was not going to pursue it, but she called 2 days later telling me a home just went on the market where I had just been looking. Susan and her Team worked very hard in a short period of time (2 months) to help me buy this beautiful home. She even helped me find my realtor in CA and the two worked very closely together to help make my selling and buying experience such a positive one! How wonderful it was to have her Team member Loralee checking in with me every week in California to make sure I was getting important papers signed or even just checking in with me to see if I had any questions. I felt completely taken care of! Thank you Susan and Loralee! read more

I had the pleasure of working with Taylor from the Bespoke Team as my realtor and had such an amazing experience! I was nervous about purchasing my first home and all of the unknowns about the process. Taylor walked me through every step and made me feel so confident that this was the right choice. Throughout our time working together she kept open communication with me, made sure I was aware of and realistic about the market without discouraging me. She is so knowledgeable and savvy too, helping me land a house on my first offer. A situation arose that required me to be out of state during the closing process and she still remained with me going above and beyond until I could return to my new home! Taylor and the rest of the Bespoke team I worked with went out of their way to provide me with phenomenal service during this intimidating process, I could not ask for a better team! read more

We had Alexandra Cope, from Susan Glenz team. Absolutely outstanding! We spoke with her on a Thursday afternoon. By that evening, she called us with a list of properties that matched all of our criteria for viewing Friday. We saw about 12 houses by Monday morning. We put in an offer on a house Monday morning and were under contract by 6 pm. She only showed us properties that matched our wants and needs, nothing outside of that. She never made us feel like we should have to put an offer after a showing. Let us decide it was right. Aggressive enough to push us to keep going. Market is fast. You snooze, you lose. Yet she let us decide. Her negotiating skills are THE BEST! We were awarded the contract, and we had the lowest bid! She kept in contact with us daily, even after we were under contract. If you don't get this woman working for you, you'll have buyers remorse later!! read more

We had the pleasure of working with Susan Glenz on the sale of our home and property, and she truly went above and beyond every step of the way. Our situation was unique and more complicated than most, as we needed to split off a piece of the property before the sale. She guided us through that process seamlessly, ensuring everything was handled properly and completed on time. What stood out most was how often she took care of tasks that were well beyond the typical role of an agent--always stepping in to make sure nothing fell through the cracks and the closing stayed on track. Her dedication, attention to detail, and willingness to go the extra mile gave us complete confidence that we were in the best possible hands. We are deeply grateful for her hard work and could not recommend Susan more highly to anyone looking to buy or sell a home. read more

Ask for TAYLOR. She is THE BEST! I was looking for an investment property for months & other RE agents were not proactive to help me. TAYLOR went above & beyond thru the entire process. We tried offers on several properties but stayed within my price range until we found the right one. I needed referrals to an attorney, contractor, landscaper- each one was experienced, responsive, reasonable fees for their services & did a quality job with good communication & updates. I couldn't visit the properties she showed me because I'm out of state but wanted a high quality neighborhood & Henrietta/Pitsford was perfect!! We did all of this by FaceTime!! Couldn't have done this & achieved the right result without her experience, advice, and her dedication. Her support team was great too! That's why I say ask for TAYLOR!! read more

Susan Glenz and the Bespoke team did an AMAZING job with selling my home. They were attentive, professional, and incredibly knowledgeable. Susan provided me a booklet when we first met, with everything I could possibly need to know about selling my home. Things such as checklists as well as a basic rundown of the numbers helped me anticipate what would happen every step of the way. Whenever I had a question or needed help with something she was always available. Shannon provided me with weekly updates once my home went on the market, all the way through until the final day my home sold. She was so fast at answering any questions. If you're selling your home, I HIGHLY RECOMMEND Susan and her team. I put all my trust in her and I was not disappointed. Susan - I really can't thank you enough! read more

The Susan Glentz Team is an amazing Real Estate company who prides itself on dedication, support, and knowledgeable staff that make finding your forever home so rewarding. Taylor Presley was our realtor and she was just the most wonderful, patient, and informed person while helping us navigate the process of finding our home. She always had time for us. She knew what was available, and when it came time to viewing homes, her experiences were incredible! We found our home and we're so thankful to Taylor But, the amazing staff and support of the SGT took us all the way until we moved in! Paperwork, guidance, questions and support were always only a phone call away! Looking not only for a home, but an amazing experience doing it? Susan Glentz Team will get you there. read more

I feel incredibly lucky to have worked with Alex Cope as both a seller and buyer. She is extremely knowledgeable, and also knows how to explain real estate terms/ concepts very clearly so I always feel like I understand the process. She responds to texts quickly, is happy to answer any and all questions, knows how to have a true dialogue to hash through any issue! Alex has an expert understanding of both the market and how to work well with clients. She is a true professional, and I can't even count how many times she went above and beyond to help me reach my goals. Not only do I highly recommend Alex, but the whole team at Bespoke Homes is absolutely on point and makes the whole complicated process of buying or selling a home smooth rather than stressful. read more

The Bespoke homes team was absolutely incredible!!! I referred my friends to work with them and instantly knew they were in great hands and had full confidence in the team. When I reached out to Susan I immediately knew her and her team were the perfect fit for these buyers. I still proceeded to "interview" a few other agents for my buyers but no one compared to this team. The buyers ended up working with Alex and had an incredible experience getting their very first offer accepted on their dream home in a crazily competitive market with little inventory. Alex, Brittany and the entire team managed each aspect of the transaction with ease. I hope to send more referrals in the future! Thank you Bespoke Homes! read more

We worked with the Bespoke homes team on the purchase of our dream property in 2021 and then again to sell our home when the build was completed in 2025. Susan and her team were our advocates and provided a tremendous amount of expertise to the execution of both transactions. On the sell side, Susan and Shannon project managed the entire process with all the contractors we had roll through the house to prepare for market. As they accurately refer to it , they helped us hit the "easy button". As a family with two full time jobs and two small children, their attentiveness and ownership of the process was wildly beneficial. Would highly recommend to anyone looking for a home or looking to sell. read more

Alex Cope is amazing! We purchased our first home through Alex, and this was the first time we worked with her and the Bespoke Home team. Alex is very knowledgeable on the housing market, which was incredibly helpful in finding our first home. She was also very easily accessible if we ever had any questions, or wanted to set up a time to go see a home. Alex and her team and Bespoke where very communicative throughout the whole start to finish process with buying a home. Whenever we had questions or needed help, someone always got back to us quickly. Overall a great experience, definitely would recommend to anyone looking for a home, especially if it's your first time! read more