One of several cell phone repair/accessory shops in Crystal Mall…read more Parking is available in the Crystal parkade underneath the building. The place is pretty full of clutter, other than the customer area. Looks like someone ransacked the place. The guy there was friendly. No complaints. Got my screen protector installed in minutes. This guy is good. It only took a couple of minutes, and the installation was pretty much perfect. Not a single bubble or dust speck, and nice and centred.

Good customer service, and fair. This will be my go-to place from now on for phone issuesread more

After my last prophetic review of another location of W.W. leaving such a bad feeling for us that…read morewe no longer wanted to return to the store, even after we accidentally ran over the phone! In all fairness I have to upgrade a star for this location. The current employee, (we'll call him Ali E.) has both improved his customer service skills as well as his cell service knowledge. He and his assistant were so helpful, even going as far as offering advice beyond the call of duty. Unfortunately I can't go as far as saying that W.W. is fully redeemed of it's past transgressions, only that finally we experienced something other than terrible service on this particular visit.

The first time I did business with this store was three years ago on Robson Street. The amazing…read moregirl I dealt with there left. Somehow I walked into the Park Royal North store in West Vancouver and met Parham. I have bought several items from him. He is wonderful to deal with. I have since had some challenges with a a Bluetooth or rwo. He and Cindy and staff have gone out of their way to help and to solve any problems even contacting the manufacturer to activate a warranty which normally the customer would have to do. I cannot say enough about their service and calm way of handling customer concerns with any product. I am so busy with my work and life and they take all the pressure off with their customer service and going the extra mile! I highly recommend them. Annemette

I received the deal for 60 dollars for 10 gb, I called their customer service number. I was not…read moretold by the lady who I was dealing with that I needed to pay 451.00 ASAP avoid having my service cut off so now I have no phone service until I pay the bill off. This company has bad customer service. I should of stayed with Fido.

If you need to get a phone or service, these guys are awesome. I've been with Virgin for 4 years,…read moreand been to multiple kiosks in local malls, and this store has been the best. Don't waste your time anywhere else! They are located near the North entrance across from the liquor store.

Big 3.5 stars to Rik…read more Quite helpful, was discussing my personal & corporate plans. Even when I left, he actually texted me withbsome other info. Inside Lansdowne Mall, beside the medical supplies store, also there looking to upgrade dad's walker.

This is actually a Bell store, but under the business name Mobile DNA. Very knowledgeable​ team,…read moreefficient, and friendly. Always looking out for their customers. This is one of my best cell phone experience since I started having a cell phone in the late 1990s!

Couple good things about this location. It's not that busy so you won't have to wait long. Mike…read moremanning the store was helpful and courteous; he even brought out a bar stool so I didn't have to lean towards or stand at the counter during the somewhat lengthy activation process. Easy parking compared to some other locations. True it's not the fanciest of interiors but they get the job done.

I have had nothing but trouble since going to this store and now I'm stuck with terrible contracts…read morethat keep changing due to the incompetence of the employees at this store and the one on Broadway. I moved here from the US and my husband and I went to the store to get Fido plans since we were told they were the cheapest. I brought my expensive iPhone and my husband had a phone and they gave us two phone numbers but assigned the wrong phone to the wrong phone number. We were told they had to do this and it wouldn't be a problem since after saying my phone would be fine they said it actually wouldn't and I needed to buy a new phone with a contract. Fast forward a few months when my husband needs a new phone... they changed my phone's plan and not his and gave him unlimited everything and suddenly I had minutes and overages and they said they can't swap them despite it being their mistake in the beginning. The staff move around so Kevin was no longer at this store and working at the Broadway one. The guy at this store said he couldn't do anything, told me not even to come back, and to deal with Kevin. Kevin supposedly was calling me but I got no calls or voicemail. I got in touch with Kevin at the other store and he keeps saying he can't do anything but got his manager to approve a credit for the extra amount each month to up my plan to unlimited minutes and for the $76 in overages. I call Fido and they have no idea any of this is going on, but even they said I should go to the store first when the problem happened with my husband changing my plan. But after all these problems at the store, I reached out to someone again that was like "I can change your plan no problem" for the same amount. But they couldn't cover the overages. So I decided to take the credit and wait to change my plan. Kevin has changed my plan again, I have no record to see anything. He reduced my data to 3 gigs. I can't see anything. No contracts sent to me, no proof I have any credit, at this point it is a constant whirlwind as I don't have time to deal with all this with a toddler. So in short, don't go to these stores. Call Fido and have them mail you a phone. All these stores are doing is selling phones and they don't care about you, will be rude, won't be there the next day if you do get a nice person, and Fido doesn't seem to know anything about what is happening. They told me you can order phones online so if you have time don't go into these stores. I'm still insecure about handing over my last phone and not trusting them to wipe it out. I have spent a fortune at these stores now all for terrible contracts I have no idea about since I don't even have a copy of the recent changes and it's a full time job trying to manage how screwed I am getting.

Great selection and knowledgeable, friendly staff. Unlocked and lightly used cellphones at good…read moreprices.

What an experience to listen to some of the highest quality sounds I've ever listened to through…read moreheadphones. The service was excellent as well.

It's hard to get to and parking is a bit difficult, but it's well worth it once you're inside. If…read moreyou love electronics, Euro gadgets, televisions that looks like a mirror or an old-school turn table that you can play iPods on or spin vinyl and decorate your home? Yana has all of this and more. The owner is really friendly and he is very knowledgeable about the brands and what is hot right now and what is not in the world of electronics. I think he also takes custom orders so you can really create a special piece of electronic art for your home.

Easy to find, lots of parking. Open at lunch hour. Friendly and easy to communicate with on…read morearrival. Showed up with no appointment and had my iPhone 7 glass screen replaced for a very reasonable price within 1 hour! Fixed my vibrating home button too, at no cost! Would recommend to anyone for this service and will use these lovely people again!

I had my phone repaired here earlier this week. Made my appointment and it took about an hour for…read morethem to replace the screen and another broken part which in total cost about $150. It's obvious the parts are not Apple but for the price and service id definitely recommend and use them again! Oh yeah, if you book your appointment online you'll receive 10% off