Same as previous review, I bought an AirPods Max end of January and once Apple announced a new generation coming on April , I try returning mine within the 14 days and was choked you can't once you opened the box. Nothing mentioned or told when I got them. It is 750$... worst even they made me get the extended protection plan on false promesses. It should be illegal to not be able to return a purchase. Was left all alone in store and the all "managers" discarded me and vanished. Why would someone go there at all ... my advice for your peace of mind NEVER BUY APPLE PRODUCTS THERE read more

Want to return AirPods within 2 days with receipt. Employee told me that it was impossible blocking my way to the customer service desk. Awful. There's a clear statement on the receipt that any electronic device can be returned it within 30 days with full refund. No policy stating AirPods can't be returned with open packaging. Only quality need to be New-like. read more

Be extremely careful if you buy anything online from Best Buy! Unlike Amazon that has free shipping for returns and full refund, or Costco which has 100% guarantee - The Best Buy Marketplace policies are horrendous - if you buy something and return it - you have to pay for shipping to return it on your dime and then they add a restocking fee. Even if you never opened the box! Disgusting!!! read more

I left Miniso and saw this Best Buy across the street, through all the construction. I decided to check it out. This store has two floors. The first floor is basically your checkout area, cell phones, portable speakers, and more. The merchandise displays looked slick and enticing. I took the escalator up to the second floor. You have televisions, computers, laptops, and much more up there. I liked looking at the phones and trying them out. It was great. If I had purchased a big-screen television on the second floor, I am hoping that there's a freight elevator somewhere. No one wants to see me haul it down the escalator and pay for it on the first floor! Just a logistical thought. I had fun browsing products and getting a feel for what this store had to offer. It was nice to see a rose gold MacBook and touch it. I still have my MacBook Air and it continues to tick after eight years, so I won't be buying a new one until it croaks. (327) read more

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The review if for Best Buy in general, not this location. I just don't understand the Geek Squad certification on an open box if you sell it with imperfection anyway... And imperfection that are not even mentioned on the website ! So the Geek Squad Certification it's a scam. We had problems with delivery also, and now we will have also the trouble of returning the TV and exchange it... ETC! It didn't worth the money saved if you are going to waste time on all this. read more

They're trying their best. Ever since this became a Best Buy they've been renovating and hiring more people. It's much better now than when it used to be a Future Shop. It's still got a long way to go but for now at least it's A-OK. read more

Literally the worst customer service I've ever experienced. I was looking for something very specific and and asked the customer service person standing at the door greeting people. She kind of motioned toward the wall and told me to look there. Lol. Thanks a lot! I searched and found the item for $50 and $60.... a whole lot more than I was thinking I had to spend. I tried to track down another sales person to ask if there were any cheaper versions. It took a few minutes since every other sales person was busy, but I eventually found a man and asked. He said I could try looking upstairs. Wowww thanks again for being so specific and helpful. I went up the escalators myself to search for the item and found it. For $10! Even the cashier was a little rude. I hardly ever shop at Best Buy, and I don't plan to again in the near future. read more

The best price on the particular laptop I was looking for. I also called customer service for advice and a few questions, very helpful, friendly, even suggested how I could get a better deal. Processing was also very fast. Happy to endorse this company. read more

My friend and I went to drop off a TV to be recycled and lined up at customer service like everyone else. However the signage was very confusing and people who were at the cashier and customer service were getting mixed up - all this during COVID. We were redirected to another line and were sent to the back despite being there for a long time. AVOID A SHORT ASIAN GUY CALLED TONY. The manager should talk to him. He saw all this, didn't say anything and just kept us waiting. He even let other customers in front of us who just arrived. All we wanted to do was drop off something for recycling and we were there for almost half an hour being mixed with other customers during COVID. read more

They have diferent stock from others Best Buy.But cause of their renovations they doesn t have lot of stock.Fo sure to buy a HD monitor(computer)it s better to go to the one in the central market(marché centrale). It s a downtown one,so they are and it s short and it s tight,sometimes they get very suspicious about robbery.In Chrismas events,on TV they say it s super,super prices,but it s lot mo expensive cause prices are only viewables with computers scan and they have a computer malfunction,that show a lot higher price that the normal price.And they recruit like 8-10 security agents awaiting in lines in the exit way.Man if that s how they treat,respect people,why do they sell?Problem of comerces suprematy,in Canada. Metro Square Victoria Oaci is the closer one,lot better and calm then Mcgill or Peel,having to pass all the shopping mail center + all the st-Catherine street. read more

Came here for Boxing Day '21 and was happy with the experience. Got a good deal on a laptop for my daughter and the staff was friendly and helpful. The place was clean and orderly too. All-in-all, it was better than expected so I'll probably come back for things I don't prefer buying online. read more

The first thing my salesman said was "I don't work on commission " I should have run. He appeared interested and knowledgeable and to have my best interests at heart. He went on to sell me the latest greatest best LG OLED screen that happened to be on sale. Two weeks later the same salesman, whom I had recommended to a girlfriend, told her not to buy anything but the Sony "they are simply the best". After vowing never to return, I did, and this time bought a speaker. When it wasn't in stock, I ordered one and returned to pick it up. There were a bunch in the shelf, but I was told I had to go downstairs for my order pickup. The manager told me my order hadn't arrived and NO I couldn't have one from the shelf. I said that I had tried to call, at which point he interrupted me saying loudly "IT'S 2019, NOBODY USES THE TELEPHONE!!! ..... so why do they have so many for sale? read more

Absolutely the worst service and incompetent employees for this retail chain. Found an Apple watch online from a reputable supplier and went in to price match and save 10% of difference. First SA said they don't price match Apple products...I asked where on their website does it say that. She went to CSdesk and the SA there said price match is possible. This made me laugh. Eventually she located the item and then implied it wasn't possible to price match as the pricing from their competitor was a promotion. I explained to her and even the sales manager ISMAIL M. that it's not a contract nor a promotion. The price indicated says "no term". I gave them an example, if I were to buy any phone full price "no term" do I need to sign up with a carrier? No, which they agreed and still went on how it wasn't possible to price match even though I had multiple sources where other BeatBuys have done it. In the end, I ordered the item online with the price match in which the CSR via phone assisted with. I learned today and via forums, price matching can be accomplished either via BestBuy CSR phone or chat. The death of brick and motor when online representatives provide better customer service and experience opposed to in person. read more

I bought a tablet here recently. If it wasn't for the low price I would've walked out. Service was inadequate. It was hard to find a salesclerk. I noticed all the salesperson are male. And rude to women. The clerk they finally sent kept saying Hi because I wouldn't say Hi. So what? Then when I wouldn't say Hi he started to put the tablet back. It was like if I don't say Hi no tablet for me. I found another clerk to get me the tablet. I complained about the rude clerk and they kept smiling. It was very annoying. I reported the clerk to the supervisor who took it more seriously and said he'd speak to the guy. What a creepy place! read more

This place makes me angry and gives me anxiety, I'm not sure why exactly, maybe the fluorescent lights or the stacks and racks of single purpose tech, or the hordes of matching staff everywhere who seem to communicate both that they are vaguely superior to you and in desperate need of a sale. I've had some good interactions with some smart friendly folks here, don't let me get carried away, but the overall taste in my mouth is sour and To Be Avoided. It's two stories and central so that's good. End of the day, just another chain trying to make a buck. read more

Best Buy - Electronics Near Me - Montreal, Quebec

I loved this huge electronic store, that is located right by the major shopping mall in Montreal. They had a sale that day, buy 1 dvd and get the second half off. I grabbed two movies for the long Amtrak ride home to NYC. Good prices, friendly staff and so much to choose from! read more

Best Buy - Electronics Near Me - Montreal, Quebec

Who the heck works here?? It's has 'kids' looking at their phones and have no idea what they have in stock, and what they are selling.. maybe you should look at the BEST BUY flyers before coming into work? and check the internet, because 99.9% of every customer that goes into your store has already looked through your entire flyer and then googled every single item on sale. I talked to this one 'KID' who had no clue what I was talking about for iphones and honestly he was probably just waiting to go on break to beat the line at Burger King. Why don't you stop wasting everyone's time and hire TECHNICAL people that can talk about TECH, because Amazon IS dominating your sales. You need to be more knowledgeable than your website, and treat people like they are going to leave your store without buying anything, because they probably won't if they talk to someone who can not give them any advice about a $2000 computer purchase.. they will end up googling it and it will be delivered to their doorstep, nothing could be easier, and then they will walk by your store and not even blink when it gets shuts down, and that is the truth. read more

The place looks aesthetically tacky. Future Shop had a red and black color scheme while Best Buy's is blue and yellow, but this place has been painted a stark white. Quality customer service is also lacking here; I was there shopping for a videogame and I had wait a long time just to ask if this store location had the item in stock. Don't get me wrong, you'll have these same issues at any Big Box department store you shop at, some chains and locations being worse than others. This one seems to take the cake. You're better off going to the one in LaSalle. Much better location (in the Carrefour Angrignon mall), much better decor, somewhat better customer service (hard to find a sales rep at certain times of day and waiting times of 10 minutes or more are common) and tech support (most sales reps donm't know jack about the products they're selling, but some of the Geek Squad techies know what they're talking about). read more

Bought a Smart Watch 3 days ago on 03/31. Yesterday I find the band is defective (the physical watch itself was in perfect condition) I went to the store and they were rude, unhelpful and refused a refund despite being in my legal right to ask for one . I told them that at the price I paid I didn't trust the build quality and would prefer a refund in order to wait until my phone contract ends and I'll go back to Apple and get an Apple Watch. After the service I received here I will certinally you will not be getting my next phone here. When I told them that I have returned items to Amazon in the past the store manager told me that next time I should shop at Amazon (which I gladly will do from now on). This store is not worth dealing with unless you are either making an impulsive purchase or just simply can't wait 24 hours for Amazon to ship it. The time before I bought a pair of Jaybird Bluetooth headphones and when I opened the package right after leaving the store the box was empty. After 45 mins of back and forth they finally gave me another one. Thank god that I actually am an impulsive person and opened the box immediately. Never, ever again will I deal with BestBuy until my last dying breath. They simply do not respect the customer, customer protection laws and do not realize that they exist in a world where more and more people are shopping online. read more

Geek Squad doesn't know anything, they say nonsense. The employees sound very zoned out on the phone. They waste your time going to places and calling manufacturers!!! read more

I went to this Best Buy in order to use a rewards certificate which would expire. Since I work downtown, it is the most convenient Best Buy that I could get to before the certificate expired. Normally the Best Buy that I will go to is in Fairview Pointe-Claire or the one located near Marche Centrale but due to the impending rewards certificate expiration date, this Best Buy was the most convenient one. This Best Buy used to be a Future Shop before Best Buy which purchased all the Future Shops decided to put an end to the Future Shop stores. It is 2 floors and I checked out both floors when I wanted to use my rewards certificate to buy something. I opted to buy an SD memory card (for my digital SLR camera) that I saw was on sale in Best Buy's flyer but this Best Buy didn't have it in stock so I decided to purchase a microSD card instead and either use it in one of my Android phones that supported external storage or to use in my D-SLR with the proper adapter. This Best Buy store didn't seem to be as well stocked as the Best Buy stores that I normally frequent (the one at Fairview Pointe-Claire & the one at Marche Centrale). Service here was okay (nothing exceptional yet also nothing detrimental). There wasn't any push to try to make me buy something else but then again I wasn't purchasing something that "required" me to purchase something else. Generally based on my experience in other Best Buy locations on the island of Montreal, they rarely will "push" things and "pushing things" (and not willing to accept no as an answer) was more what they did at their now defunct FutureShop stores I'm giving it 3 stars. read more

Worst store ever ! It's been 10 times i go to this "store" (let's call that a store...) and they have absolutely nothing... They must missed 3/4 of the references of each the products line. Asking for bluetooth device, optical cable, smart lock, philips HUE, everytime the seller told me to go check online and even on Amazon ! My wife just spent 1 hour to go seeking for a simple hue GU10, supposed to be in stock regarding the website, and guess what, they don't have this product ! "You have to check online, or maybe you can order on amazon". Thats ok we got it, i just signed up for an amazon prime delivery, and we gonna have everything we want tomorrow. Thanks for nothing, i hope this store become soon an amazon automatic store. PS : next time Best Buy you open a "store" put some DAMN automatic cashier instead of a stupid line with 1 people, we are in 2018 ! read more

Everything things is perfect, just arrived Montreal and I bought everything from it .

They used to be a Futur Shop store.They say Best Buy bought Futur Shop but Best Buy is from Future Shop. It is very dangerous to go there,lot of defective stock from a big recycle project inquisited by Microsoft incorporation that retail lot of stock from a lot lot of others companies,enterprises or stores.It s presentation(not demonstration)items.So in lot of stores it s like that;they bough directly from internet to amazon.ca retailers,or from the companies(providers)that exactly did the same thing,using Master Cards from their store owners and them,and never pay Master Card.So it s better to always keep the receive and to fight back against the returns desk,cause they don t very want to change,what they say mean no,cause they think they re the Crist witcher,and lot of items are defective:not good,but can look like it s working fo a specific time.I feel you,I could give them 0 stars one day fo having bough one of those items.Here the Cities of enterprises,almost never give fines to thieves comerçants,cause it take time to get them or they want to make biznes with them,so the trick is to not get rob or to go to other store. Never buy a Arcade (modal) Xbox 360 cause one day the eject mecanism,will break,either the last modal,cause it only with HDMI inputs,no Video and Audio inputs.Now I bough one with Turtle Beach Technology,and to connect others controllers from others X-Box 360,you have to syncronise it first,by pressing the wave lock touch over the controller;fo a few seconds,depending + the same touch on the machine,after you can press the center grey touch.Never buy Ridata,Ritek,Philips,Verbatim,HP,Maxell Dvds or Compact discs too. So,they have few dvds,sometime specials,computer cables:they have a homemade mark:Insigna[(but not good fo micro(not mini)usb,you know the cables fo the slim format computer external discs or fo some Samsung machines)],video games[(lot of games(almost all) are online yet blocked by the retaillers managments)(fo the Diablo 3 game:it s a starter,so when you instal it,the CD key is not required fo playing but to save your inventory when you play online matches and die,BUT to instal the extention "pack" disc,you need to first enter the first CD key)(Fo Starcraft 2,the Battle chest version include the Game,the first extention disc and the second,but the Legacy of the Void version,include the same.It was the only way to get the last extention,but this game is still running on the begining,need the latest extention,but they don t sell yet on stores)],external computer discs[(never buy a WD mark one,and never pay fo the on store warrantly,and send it back directly to the Seagate or whatever company,contacting them first)],cameras[(lot of their cameras use specific diferent class of memory cards)],universals extra camera bateries,camcorders[(now they only have with micro sd cards and with no good real night vision technology)],memory cards[(never buy Samsung Evo ones,they(Samsung incorporation) sell demo design that they received as demo,aborting the fabrication to the company manufacturer)(and better buy from internet)],but no mo Lexar ones with lot of space,softwares(never buy from Cyberlink.inc),pc video game controllers,usb keys,Psp 1000,2000,3000,Go and PS Vita,2000,charger kit,you only need a usb extention to charge and play confortably(the chargers that came with the PSP 3000 were bit cheap and a electricty house problem can burn the cable,and you won t understand that the problem is the cable,it s like when charger do not charge machines bateries). You have a on store comand from others Best Buy desk to,I bough a HDMI type A(the "normal" one) big Display port(Mini HDMI type B) Insigna adaptater cable fo my laptop over there. They have computers,but fo a computer real user never buy computers from stores exepted while internet models buying/searching.Cause they buy cheap computers and without real procesors.It s not powerful and get slower&slower.They sell those as super ones.And your machine will be finish in 7 years,exepted fo the 1.86,2.86,3.86,4.86,Pentium 2(00),Pentium M on laptops.It s cause manufacturers one day,have made computers with a kind of procesors imitation,to get cheaper fo the stores fo them to buy,cause they don t like to pay,and they don t know about that,but we know.People and stores have fo their money,but not us:Real users.And when they put a cheap thing inside a computer,all the rest is cheap.So now you only can find 1 model with real procesors.It s Lenovo (ThinkPad)model: T510,Those are Intel Core i5,lot of diferent kinds,better is to choose one with the bigger screen size. Same thing fo tabs etc...fo now Only Lenovo mark is good,the rest will get broke in 3-4 years.They have lot of HD tabs,..pads etc...I have a Lenovo Tab3 10 Plus(tab serie 3 10")and a Lenovo Tab E8.All is withlongbaterie lifeandcharge.Ifyouencontervirusletopen20min&format.YoucanfindinB&HPhoto&VideoNYUSAnormalprice&noPostoff.customduty-100$thanksto Donald Trump freetradeagreement. read more

Best Buy - Electronics Near Me - Montreal, Quebec

terrible delivery installation. guys had not brought proper tools to remove old washer and hook up new washer. so now i am without a maching since april 16,17. and today may 1st.. no clue when they will come back with new machine. try to call local store, press 1 for hours, press 2 for address, if you know the extension, enter it now.. i dont know appliances extension, it does not give a list of extensions to pick from, even if you have a question about something, GOOD LUCK , cause you wont get to any departments. its just plain SAD! SAD I SAY SAD. read more

Stopped in here to buy a car charger for my phone since mine apparently died en route to Canada. The store has good signage and I was able to find the car chargers without having to ask for assistance, which isn't always the case when I am looking for something at Best Buy in the States. There was no one in line when I went to check out and the sales people were helpful and chill. I am generally not a big fan of this store/ brand, but they came through for me in MTL. They accept AMEX. read more

Terrible store. 1 star for the terrible service and another star only because the security going out was nice and the item I wanted happened to be on sale at checkout which was a nice surprise ! Other than that, the service sucked no one helped and the guy left while I was paying like what the heck. Also, I had to ask for help not offered (odd for future shop normally it's the opposite haha). Also they were playing music obnoxiously loud in the stereo section. read more

I normally don't review on franchise stores but this time I had to only because of the service. My phone happened to be running out of battery really fast and of course I didn't have a charger near me so I decided to buy a portable charger. There were a lot of options and I didn't know what to buy because I wasn't sure if I should get a booster for the phone or an actual charger. Eventually I found somebody and he was able to recommend me a charger most people tend to buy. I ended up settling with a specific charger (just wished they had a mini cable for the iPhone). Personally I thought Best Buy could've hired more knowledgable people about the product because as soon as I started asking him all these questions he seemed unsure of his responses even though he recommended it. read more

It's like entering any giant tech store. Very normal. Basic. I like that some Apple devices are actually listed cheaper than at the Apple Store. About that one, the mini Apple Store section is nice, but it's... EMPTY. Like there's no specialist there to help you choose between different models or helping you with your questions. Like Best Buy, just hire me! you'll have a great Apple Specialist for a few years... read more

BAD BAD BAD service. I went there to shop for electronics and the sales guy was too busy chatting on his phone with a smile on his face. I honestly felt like I am intruding on his private chat. I waited few moments hoping that he will notice that but that never happens. Execute me I said and I asked my question, he pointed with finger you will find there and did not move an inch from where he was. I decided to leave and on my way out I asked two other salesmen to speak to the store manager and that I am not satisfied. They both had the same answer, manager in a meeting. What pissed me off even more the other 2 did even offer to help or was curious to know why I was not satisfied. I left there and I promised myself to never step a foot into their shop on St Catherine read more

Was told to come in for them to check out my desktop computer which needs servicing only to be told they do not repair desktop computers. Then what does geek squad do? read more

I am very upset with this company. I bought a Camera yesterday (cyber Monday discount), but now they are telling that my credit card is not allowed. What didn't the website security process said something about it?. I have been calling all day trying to fix the problem, and they are telling me not only that I have to give them all my information through the phone (I don't want to, because for me is not secure) but also that they are going to put a comment in order to try to respect the initial discount. Very bad service. Santiago read more

If you ever go to buy something that you saw online then you should take a printout of the webpage. I went today to buy an Windows 7 upgrade listed at 129.99 on their website. I got there and I it was listed at 240-something told one of the douchebaggy salesmen at the computer department and he retorted that 240 was the right price, did not even bother to check on his POS...at the end Staples got my money...Staples $ 129.95...FutureShop $0 read more

Worst service ever. I waited 25 minutes for someone to go check an informations for me and he never came back. Ended up buying a 3k computer elsewhere just for that. read more

TERRIBLE SERVICE. Went in to buy a portable hard drive and had one question to ask before deciding. 25 minutes later and the two employees were still with the same customers. Ended up leaving without the drive. As I'm leaving, some rep says he found a sales rep, I just replied "No thanks," and kept on walking. Too bad they won't read this read more

This is the worst future shop in the world! It's dirty and sloppy. They don't make an effort at all at keeping this place organized. And good luck in finding a smiling face to help you. Everybody looks miserable. I'd rather get in my car and drive to another future shop in the suburbs. read more

It is really a real best buy!! Actually it deserves 100 stars I love this place.. amazing facilities, good services and everything under one roof!! It includes everything you want and need.. top qualities, good brands and different models and various items!!! May God bless them and their store. I will them all the best, success and progress. Thank you very much BEST BUY read more

I had the worst experience here of my life. No one seems to know anything about anything there. We were sent upstairs for one thing then we asked upstairs and spent 10 minutes describing what we wanted (a battery charger). Then we went to the cash, and that was another experience all together. I don't think I'll ever go there again... Once it changed its name from Futureshop the quality of service went down.... read more

I mostly shop for video game stuff and this place has a great selection. The problem is there's no staff around that area and if I look for one in a different place he'll just say that's not his specialty. I'm guessing they don't get much sales commission there so they just abandoned it (There used to be staff there years ago). You won't find anything specialized here, only common stuff that sells. But if that's what you're looking for, this place is good. read more

Honestly, it is ALWAYS the same story with this store. Horrible service, no one seems to care about anything. Takes forever to pay, everything is just horrible!!! read more