I Stood in this area for about 5 or more minutes while the associate who was working in the Windows area completely ignored me. I worked in customer service for years (including Best Buy mobile for 2), and the polite thing to do would be at least great me like "hi, I'll be with you in a moment". I was able to flag down Mark and he was kind enough to assist me and help me order an item that was out of stock as well as help me find the best value tv mount. I'm not a fan of this location but if I'm passing by I'll stop in if I need an item. My biggest complaint is that there's barely anyone working here. read more

Best Buy - Electronics Near Me - Smyrna, Georgia

Current website prices not available in store for LG TV I attempted to purchase on 06/07/2026. Price on website $145 lower than price available at the store. No disclaimer or explanation on website only different vendor's name on website ad which could have easily been assumed or misunderstood as a distributor to BestBuy not the only source of the item. Filed "bait and switch" compaint with FTC and this warning, Potential Buyer Beware!!! read more

F. What in the land of absolute garbage is up with this stores exchange/return policy? I want to exchange something that has NEVER been opened, they can look it up and see the purchase, but they want 50.00 for a bs policy because it's over 14 days?? My ex husband used to love this store- I should have associated this chain with stupidity and never shopped here in the first place. Ugh!!! Never again. In fairness the manager that explained the policy was perfectly nice about it. read more

Really thankful for the geek squad and team members here specifically Deron. My router died and was within my total tech warranty and he returned it, gave me a store credit, and provided another router solution that was more cost effective. It was fast, calm and easy customer service and I really appreciate him taking care of my issue! Highly recommend total tech but also have been taken care of by the geek squad a few times now. It's a relief when the tech fails to have Best Buy on your side. The router was an asus and it was only a year old and it was much easier to work with them than the manufacturer. read more

Best Buy - Router - Electronics Near Me - Smyrna, Georgia

Absolutely an amazing experience!!!! I haven't been in Best Buy on Cobb Pkwy in over 3 years and was looking to just go in and grab my item and go. From the moment I walked in the whole experience was phenomenal I was greeted and ask what brings you in today? I told the guy I was coming to pick up a home phone made by Panasonic and the website is stating they have two in stock. Ms. Melody showed me to the area where the phones were located and asked if I needed anything else and let her know if should could assist me further. I purchased the phone for my 87 year old grandmother and left with a smile. Thank you Ms. Melody for your service with a smile great customer service!! As far as the value of the phone I'll have to wait and see what my grandmother thinks read more

Best Buy - The Panasonic phone I purchased! - Electronics Near Me - Smyrna, Georgia

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I walked into this store ready to purchase an OLED television. There's not many customers here at the time 5:45. The person at that door didn't speak coming in or when I left. There were at least 4 employees standing in the television section. One was doing something on his phone and the others were huddled together talking. I had this issue a year ago at this store. I guess some things don't change. I came here because the selection is larger, but it doesn't matter if you can't get waited on. read more

I prefer ordering online and picking up in store here because the service is better than in this Best Buy. It is hard when you go in, cannot find the product you are looking for at this location and tracking down someone who is willing to help you half the time they you can find and are willing to assist and other times you have to track someone down who isn't at the register. read more

I have some Best Buy Store Credit when I was there to purchase a gift card with my store credit they refused to accept my store credit cards ! I called the manager Gerardo and he was rude enough not to listen! They told me you can not buy gift cards with store credit cards I keep telling them that I buy any of the merchandise in the store with my card and the gift card is also a merchandise, but the general manager was very rude and was telling me that their gift cards they are selling is not a merchandise! Very disappointing that they put an uneducated person as a general manager in a store ! We are talking about Customer Service that is number one Drive for a chain store or business! That means the corporate office they don't think that teaching/ training new employees about customer service/satisfaction is important! Hamid Cooper read more

Went into this Best Buy, and had a few questions. I was greeted by Xavier Vaughn, the Best Buy product flow specialist. Xavier went above and beyond and did an absolutely great job helping me find what I was looking for and he went the extra mile to save me money as well. I'm not a frequent review writer, but Xavier was excellent to the point that motivated me to write this review. read more

My entire reason for sharing this debacle is to let everyone know that I do not recommend you buy anything at Best Buy ever, especially, if it includes a warranty or servicing or installment appointments. I bought a cooktop from Best Buy on Feb 21st. I have literally had 4 installment dates set that that were a No Show/No Follow-up from them. For each I was given a 7AM -7PM delivery window. They are supposed to contact you the day before with a smaller window, but they did not. Yesterday the 5th installment date, I was given a window of 1-5, they showed up at 5 an installed the cooktop, left my house at 7:30 PM. When they left, I discovered that the light indicating the burners being on was still on and never went off, even though all the burners were cut off. I looked this up and it means there's either a wiring issue or that one of the burners is faulty. Tomorrow, I have a 6th appointment set with a window from 7 AM to 7 PM which again they say they will call to narrow? We'll see. For them to come and hopefully fix the issue. If not I suppose we will be scheduling the 7th appointment. Trust me if I were not in the middle of this, I would let them go in a heartbeat. I've spoken to an executive customer service rep and I'm told that they can't reroute anything to come to my house for a morning install because they just don't work that way, in spite of all the issues there have been on my puchase. I've never experienced such poor service. Who has 12 hours to sit and wait on an installation, much less 5/12 hour days to sit and wait? It's paid for and I need it! Buyer Beware!! read more

I brought in my used laptop battery for recycling, and was informed that Best Buy no longer accepts used batteries for recycling. Now I know!! read more

I knew I was going to buy a laptop the day I walked in Best Buy. However, I wasn't quite sure what I was looking for but I knew I would know once I found what I was looking for. (Trust me, it made sense in my head) Lol As soon as I approached the laptop area I was greeted by a nice gentleman named Fabian. He walked me through the details of each laptop/tablet I found appealing and gave honest feedback on his recommendations based on my needs. He even suggested an Microsoft Office plan for my business needs. I left to try another store to see what options they had. Not only did they not have better options but the customer service I experienced with Fabian was unmatched. I quickly returned to Best Buy and purchased a Microsoft - Surface Laptop 4 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 512GB Solid State Drive (Latest Model) - Sandstone (had to Google it) I love it so far and am beyond grateful for my experience at Best Buy. I'll be back for my next technical gadget. Another sales rep checked me out when I returned. He mentioned something about not issuing bags for laptops and that it would cost ten cents. I didn't really like that seeing that I was a female shopping alone. You all will be happy to hear that I didn't get robbed or knocked in the the head while walking to my car with an obvious expensive electronic in my arms. That's my only con tho. read more

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I was in search for 2 little Bluetooth speakers and I wanted to buy them from a store. On 9/2/2020, I went on the web and after looking at different stores I decided on Best Buy. I found the speakers I wanted and the website said there were 4 at my location, it also stated I should ACT FAST. I read a majority of the good and bad reviews. I read all the question and answers. I knew what I was getting. The store is offering online shopping, delivery, curbside pickup and store pick up. Face coverings are required and a store capacity of 89. At risk hours: 10-11am on Wednesday's. I enter the store at 10:13am, I pass 2 best buy employees in between the in and out doors at a stand getting ready to put masks on. I pass another employee standing on the inside, the one who checks stuff. I go here at least every three months but I know what I'm getting and where it is. Today I did not, I move up to not block anyone's way and pull up the speaker picture from the website. There are employees in front of me, to the left and to the right. They see me, not one asks if I need assistance. I find my way to the speakers and there is only 1. I stop someone coming through and ask him about the speakers, he looks on his screen and tells me, they must be on the truck, come back after 2pm. I am also looking for other things, so I stop to ask someone where it is. She looks in the direction, points to it, and says over there in the Apple section. Really?! Over there where? I go to pay for my things, after I could not find what I was looking for in the apple section and the only bright star to my trip was Jerry at the register. He was friendly, greeted me, ask if I wanted to purchase protection plan, looked at my speaker(s) and explained pairing (I went ahead and bought another speaker, different brand). I was disappointed in Best Buy, I passed a total of 14 employees, there were more of them than customers. Most of the employees were stocking the shelves but their still bare and I'm wondering if pricing is a secret because most of the items I looked at had no visible pricing stickers. Today 9/3/2020: I returned to Best Buy, to get the speaker, that now says to ACT FAST because only 3 are available. WOW!!!!! BIG CHANGE, I entered the store at 10:02am, they have put up some crowd control stanchions in the store. There is a guy there who greets you and asks if you're looking for something, where he stands is a table with face masks and sanitizer, I don't know if it is for him or customers. I knew where I was going today, to get that speaker!! It was not there, I came across the same guy, who I found yesterday, and today he went looking in the back, he didn't find it. What a difference a day makes at Best Buy!! will we help you? will we not help you? read more

Best Buy - Bare shelves - Electronics Near Me - Smyrna, Georgia

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STEWART WAS AMAZING IN APPLIANCE DEPARTMENT! He answered all of my questions, even helped me w making sure measurements were right! I love that. And every 3 mins he'd check to see if anyone else needed anything for the hour I was in department. He also asked how soon I needed appliances and let me know which ones were available and when. Showed me bundle deals, and asked if I wanted he could put the models I liked together and see if they're were any bundle deals Not listed. I really appreciate you Stewart! Thank you so much! read more

I used to LOVE going to Best Buy, but I have found that they lack employees when I need help with ANYTHING!!! Today we needed help buying a Windows computer (a Dell for my Dad) and had to wait over 20 minutes to get ANY help. Finally help came and the the employee did not seem enthusiastic to give us any help. My Dad bought the computer and he also decided to buy the Microsoft Home Word, Excel program for his computer for $129.99. We got home to find the Microsoft program not in our bag. Called the store which was useless and so we jetted back to the damn store to ask where our program was. It was left sitting on the counter where the employee had left it! THANKS A LOT DUDE! Best Buy, get your act together! And you wonder why your sales are lousy and why people like us are buying our electronics ONLINE!! End of vent... read more

Best Buy - Store needs improvement YESTERDAY!!! - Electronics Near Me - Smyrna, Georgia

Would give negative stars if possible for customer support. I purchased Microsoft 365 and could never get it to work on my computer so I returned it. I have called at least 7 times and spoke to someone every time regarding my refund. I finally received a partial refund even though I returned the item within the return policy timeframe. I have called back several times to inquire about the rest of my refund. At least twice I was told the remaining refund was processed and it absolutely was not. This is the worst customer service experience I have received from any store ever. I have already cut up my Best Buy credit card and will never shop there again. read more

BestBuy delivery, installation, and customer service are awful. The saga continues! I first purchased kitchen appliances (refrigerator, stove, microwave, and dishwasher) in January 2023 for delivery and installation in February. The delivery guys showed up with all items on a Friday but complained about not having enough help to deliver and install the items in my kitchen. They left all items in my garage and said they will be back that Sunday to do the installation. They were a no-show. The items never got installed and I asked BestBuy to remove the appliances from my garage. I re-purchased these items from the store Memorial Day weekend (May 2023). BestBuy and I worked out the earliest delivery and installation date of all appliances. That date was July 13, 2023. I had a time window of 7 am to 12 pm. I called the delivery/installation service around 10 am after not hearing from them that day. I was told that there will be only partial delivery and installation will be done on another day. I refused the delivery as this was not what we agreed on. I went back to the store where I purchased the items and rescheduled delivery and installation for July 20, 2023, of all items as the 800-customer service representative was not helpful. On Tuesday, July 18th I got a call from customer service that only the refrigerator will be delivered on July 20th, and they need to reschedule the other items (stove, microwave, and dishwasher) as these items are unavailable. John, the supervisor reassured me that he took care of rescheduling these items and they will be delivered on 7/27. Today is 7/20, and BestBuy has not delivered the refrigerator as promised. I have never ever experienced such incompetency before and hopefully never will. I am frustrated with all this back and forth with BestBuy. Their services are horrible! And for the life of me, I don't understand why they cannot get this right. They lack professionalism. They deserve a zero star but that wasn't an option. A concerned customer read more

I would have given this store a 5 out of 5 but had to reduce it to a 4 due to Jordan's rudeness towards us. I'm not sure if he was rude to us because he's having a bad day or because we are queer women, but he was rude nonetheless. He wouldn't say hi or ask for my membership number, and asked me to do a go-back for him on a charger without saying please/thank-you. Ultimately, detracted from our pleasant experience. Thankfully, we then got to work with June, and June was very kind, warm, and helpful. read more

Best Buy Geek Squad is supposedly an "Authorized Apple Dealer", so I made an appointment for Best Buy to replace my iPhone 8 battery. On the day and time of the appointment for a "Replacement Battery for iPhone 8", I drove over to Best Buy at the appointed time. PROBLEM #1 There were three people in line ahead of me, so we were all waiting patiently. . The person being waited on finally left, and a woman came from out of nowhere and plopped herself in front the counter. The three of us in line protested, but the tech at the counter said since she had gotten there first, she would be waited on next! The lady in question said she had a 3:00 appointment and refused to move. I mentioned that I had a 2:40 appointment and had already been waiting 15 minutes. The rep insisted that he was going to wait on the lady in front of him, and NOT the people who had been waiting in line for quite a while! PROBLEM #2 When I got my "turn" in line, I showed him my appointment sheet that said I had a 2:40 appointment for a "Replacement Battery for iPhone 8". He retorted that they didn't have any batteries for an iPhone 8, and turned back to what he was doing. When I asked him why I had a written appointment for the battery, he declared that Best Buy wasn't responsible for people's appointments. I asked for a manager, and, although she was much nicer about it than the tech, she reiterated what he had said: That they weren't required to have things in stock for a particular appointment. Is there no way that they couldn't have bothered to look at their appointments ahead of time, see what the appointment was for and make sure they had the battery on hand??? They could have then contacted me to let me know not to come to the appointment -- and at the same time, they could have offered to let me know when they have the batteries. They basically just told me that it wasn't their problem. That's the last time I'll step inside a Best Buy. read more

Best Buy with a slightly different layout. The computer stuff was off to the left instead of in the back. That said, they still didn't have what I needed even if at least three associates asked me if I needed assistance. Sometimes you need computer parts right now. But if you can wait, you'll save buckets of money buying online. read more

Best Buy - Electronics Near Me - Smyrna, Georgia

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I've been coming to this Best Buy for about a year. Emma has consistently ALWAYS helped me. She even remembered me after my first visit. She's patient, super friendly, always helpful!! Top tier customer service!! As long as she is there I will come to this Best Buy!! She's great!! Whatever she's making she needs a raise cause she an EXCELLENT employee!! 5 star service!! read more

The store itself is okay BUT the delivery service Roadie has a guy that does NOT apparently know how to get in an apartment building...

Ok,,, I hardly ever ever ever EVER give a 1 star rating to an establishment. But this Best Buy was probably so off the day I decided to want to do business with them. Because in the end, it was an utter complete waste of my time and energy. So!! The story goes like this. I need propellers for my Mavic Pro,,, I need it now. So, best place for "now" products would be a tangible shop such as this one. I call just to make sure they have the product for me. Dude at the other end responds with, "yes sir, we have plenty of Mavic Pro propellers in the store." Sweet!!! So I drive to the store. Walk to the drone section, I try to get some associates attention. 3 people pass by,, real busy,, gave me the number 1 sign which means, "1 minute please." When I finally got a hold of someone, he said he'll have to check the computer if they still have some. Let's just end it at,,, it took 20 minutes to check just to come back and tell me that there's none and the other store, which is 20 minutes away has it. No I never went to the other store... I went back to the house and just ordered them on Amazon instead. Thanks for reading my review. I hope this helps. Enjoy your awesome yelptastic day! read more

Customer service is pretty bad. Usually don't leave reviews but got left waiting around for a sales rep, flagged someone down and they told me "they're not a sales rep" and that they'd call someone over. No one came, was trying to buy a phone but seems like they didn't care to make sales today. Loads of employees tip toeing around and trying to avoid eye contact. read more

3 days before Christmas and the staff was calm, cool and collected. Customer service helped me return an iPad that damaged during shipment with no problems. I was in and out very quickly. Thanks! read more

Horribly understaffed. Slightly rude. The store is a massive mess. I know labor markets are tough right now to hire people, but this was pretty bad. read more

I recently visited this location, USUALLY, there's no one around to help and if you do ask for help, the employees are No HELP at all! But this one time in the morning BRANDON was such a big help! He went shove and beyond to make sure I was well taken care of and the items that I needed were correct! They in fact didn't have a particular item he recommended me to Micro Center and I found what I was looking for! Brandon is awesome! Thank you read more

Hmmm... let's see where I should begin... How about let's start with one of the worst buying experience EVER IN MY LIFE (and NO I'm not exaggerating!!! I'm never buying anything else at this location EVER AGAIN, and NEITHER SHOULD YOU!!!! It took me 4 trips to properly get a working washing machine with all the parts needed!!! Called the location and got put on hold for almost an hour!!!! While on hold I decided I to drive to the actual location! When I got there, I asked to speak to a manager and explained how this is my FOURTH trip here! He just seemed unapologetic and unsympathetically gave me the drain hose that was missing from the SECOND washing machine that I had to purchase after they had sold me a DEFECTED unit in the first place!!!!!!!!!!!!! I won't them get off easy blaming everything else and everyone else for their lack of training, lack of streamline, and lack of customer service!!!!! I will copy this review and post on google and also file a complaint with the BBB!!! NO ONE SHOULD BE THIS UPSET AFTER SPENDING OVER A THOUSAND DOLLARS!!! read more

GO TO MICRO CENTER!!!!!!!!!!!!!!! You should get negative stars for stupidity. I was searching for an HDMI to Displayport cable, it is rare. Your employee advised I purchase a cord that said it was Displayport to HDMI. I told him that's not what I needed but he was convinced this was a bi-directional cable even though the back clearly and boldly stated otherwise. This was not the only employee that seemed out of touch with reality. I over heard another Best Buy employee giving an elderly man horrible advise on purchasing a laptop. If they get paid on commissionthis that would explain the bad advise. read more

Went in to pick up an online order on Saturday. The person working the pickup counter was sick, to the point where he had completely lost his voice. He was wearing a mask, and gloves, but to actually hear any of the words he was attempting to mouth out, he had to lower his mask. Fast forward to Monday, and now I'm getting sick. Having employees work in that condition is unsafe and absolutely unacceptable. read more

Unfortunately, every time I've been here the store is understocked on items. In addition, many of the displays are missing products and/or have broken display products. ** The biggest issue here is the store staff and their lack of customer service training. There hasn't been a single time I've visited this store that I wasn't either clearly ignored by the staff, my question and/or issue was forgotten about and dropped, or the staff didn't know the answer to something and refused to follow-up on it. I only go to this Best Buy store if I absolutely have to. Otherwise, I avoid it. read more

I've received great service from Jen the Verizon expert. She went above and beyond. Well, I've always had great service from the team at Best Buy. read more

I had an appointment to have a battery replacement for my iPhone. Rebecca, the geek squad service member, started the conversation with explaining to me that's it's not possible my phone's battery is running down as quickly as it is because she has the same model. I assured her my battery was gone. She then said she needed to check to make sure they had that battery and an Apple tech was available. When she came back I found they didn't have the battery in stock. I asked her what I should do and she suggested the Apple Store at a mall where my life would be in danger. I asked her why this wasn't explained on the website and she literally said to me, "I don't know, I didn't create the website." She then walked away from me to continue working with another customer. I almost did not purchase a $1500 TV that I thought I'd purchase while I was there but the person who helped me was so kind I wanted him to have a sale. I will never set foot in that store again and it's made me NEVER want to purchase anything from BestBuy. read more

Made an appointment online to replace an iPhone 7 battery. That's all I needed. I tried to call ahead an hour before to make sure they'd have the part and were able to do it -- nobody answers after being on hold for 10 minutes. We get there, our appointment is on the schedule, and they go through the whole check-in process with the phone. About 10 minutes. After they did all that, then they realize they don't have any iPhone 7 batteries. After all that, it was a complete waste of time. I understand you don't always have parts, but I made an appointment for ONE specific thing; all you had to do was check you had the part before we show up, or call us or something. Nobody picks up the phone. Then they blamed it on Apple for not being able to get parts. I don't care about that - you knew what we needed, you accepted the appointment a week in advance, you didn't pick up the phone, you didn't notify us that it would be a complete waste of time to come to the appointment because you could not do the work. When we got there, the employee was just sitting at the desk, not busy. Why couldn't they pick up the phone? read more

Best Buy used to be da bomb in the '90s. Back then, it was one of my favorite stores and go-to sources mainly for computer games, video games, blank media, and the occasional accessory. I still regularly went to Best Buy for the first half of the last decade (the 2000s). At one point or another, I've purchased something from many of the Atlanta area Best Buys including Buckhead, Midtown, Perimeter, Kennesaw, and Gwinnett. The Cumberland location, however, is the one I've visited most due to it's proximity to where I work and the lower Cobb County sales tax rate. Some major purchases I've made at this Best Buy include my Whirlpool refrigerator, washer, and dryer. I also purchased my TV stand from this location by buying online and picking up in-store. I'll get back to the buying-online-and-picking-up-in-store experience in a moment. I stopped by here during my lunch break yesterday to use one of my RewardZone certificates that was set to expire soon. I ended up purchasing the Uncharted (1 + 2) and DualShock 3 controller bundle for PS3 for $59.99. It was actually a very good deal because if I had purchased each of those three items separately, it would have cost about $115. RewardZone is a free program so take advantage of it. It can take forever to accumulate points (1 point for every $1 you spend), but if you make a big purchase, the rewards can be immediate. The first payout is $5 at 250 points. Check out https://myrewardzone.bestbuy.com for more info. Another benefit to being a RewardZone member is Best Buy sends out coupons periodically in the mail. These coupons are usually good for 10% to 20% off any regularly priced item. I've taken advantage of these to buy a video game or Blu-ray movie. I once had a very bad experience with the buy online, pick up in store feature with this particular store. I ordered a DVD online and received a confirmation from the store that my order was ready for pickup. I went to the store pickup counter and they did not have my order. In fact, they did not even have the DVD I ordered in-stock. The employees spent a lot of time searching for the DVD the computer said the store had in-stock. I ended up leaving the store empty-handed, having completely wasted my time. In the past, Best Buy used to have some of the most competitive prices, but with online retailers becoming more and more prominent, that is definitely not the case anymore. Case-in-point, NBA 2K12 is only $39.96 (no tax, free shipping) on Amazon while it's $59.99 plus tax at Best Buy. Wow. I'm not sure if Best Buy price matches some items, but I did try to get them to price match Amazon on a TV. Best Buy had the TV for about $2,300 plus tax while Amazon's price was under $1,700 (no tax). When I told the sales associate Amazon's price, he lowered Best Buy's price by several hundred, but still did not come close to matching. Needless to say, I ordered the TV from Amazon who shipped and installed the TV for free. Nowadays, I order most of my games, electronics, and accessories online. However, Best Buy can still be reliable for the quick purchase. They need to improve their pricing and keep up with the times, though. read more

To the Devon, AC, and Zoe. Thank you so very much for all of your help fixing a disaster of an experience. I placed my order online for an Xbox series X for my family for Christmas. The original order was supposed to be picked up from the store at Perimeter however I received a message later that evening stating that the order was not available. I looked online and found that it was available at the Smyrna store. I tried to change the location online but it did not show as an option for me. I called the 888-Best-buy number for assistance twice. The first person told me that it wasn't available at any stores. I called the Smyrna store directly to verify that they had them and stock then called back to have the store pickup location changed again. Again I was told that they could not help me. I got to the store and was promptly greeted by an associate who asked if I needed help. I she checked for the item and it was in fact in stock. I then asked for the store manager or assistant store manager. While waiting another associate Devon asked if I needed assistance. I told him yes, what my issue or concern was and he also called a manager but he didn't stop there. He went above and beyond to get my problem fixed with the help of AC and Zoe. I know it's not much by I had just placed a $1200 order and depending upon what the resolve was going to be for this issue. I was going to cancel that order and return everything that I purchased the day before. Thank you to all of you went above and beyond to change my customer experience!! read more

Reggie was a big help. He was knowledgeable of all of the products I had questions about and we even had some similar life experiences. He helped me pick out a wonderful vacuum cleaner AND a Magic Bullet. I give 5 thumbs up to my shopping experience. read more

God these people suck. Dude wouldn't even acknowledge me because I didn't have a stupid mask on. They're all super rude and couldn't care less if I got my order or not. Spent $2000 on a tv that is advertised for '1 hour' pickup but I sat in that parking lot for over 2 hours. Cancelling my order read more

I just sent my laptop for repairs and I have a 2 year warranty and total tech membership with this Best Buy. I bought my laptop from this Best Buy and it's been less than a year since I got it. After visiting the store I left my laptop at total tech for repairs and was told it would take 2-3 weeks, I am a student so I need my laptop for school. Its been past that time and when I called the store for a possible date for when it would show up they said that I would just have to wait more. I was also charged a $99 service fee at the counter and then was later told by 2 Best Buy employees that I shouldn't have had to pay that because I have total tech and a 2 year warranty on the computer. I am very disappointed with this store and I will not be buying anything if I can from this store or Best Buy in general. read more

ear Best Buy Representative: Re: Sonos Playbar vs Sonos Arc exchange (see attached receipt) After an in-home consultation with Jessie Spalding, I purchased a Samsung soundbar based on his recommendation. Please be advised, I returned that soundbar because its sound quality wasn't adequate. I spoke with Jessie and he provided an excellent replacement choice, the Sonos Playbar, which I purchased online on May 07, 2020, with his assistance. Due to CONVID-19, I picked the product up curbside on May 11, 2020, at Best Buy in Smyrna, Georgia. It's an excellent product, but it's not compatible with my 2019 model Samsung TV. I spoke again with Jessie, and he informed me that Sonos was coming out with a different soundbar soon, the Sonos Arc, which would fix the compatibility issue. Once the new soundbar becomes available, he would exchange it, although it would be after the exchange timeframe. I had difficulty ordering this item due to its popularity and backorder status. With that said, it has become available; however, its delivery date is significantly delayed. On September 18, 2020, I met with Jessie at Best Buy on Cobb Parkway, Smyrna, Georgia to return the Sonos Playbar and replace it with the Sonos Arc as promised. In addition, I anticipated the purchase of the Sonos subwoofer, also recommended by Jessie. I'm happy with his recommendations; however, I'm not pleased with the promise that he was not able to keep due to internal changes beyond his control. I'm writing to you for intervention and favor outcome regarding this concern. I need your assistance with exchanging my Sonos Playbar for the Sonos Arc soundbar. I'm disappointed that Jessie was not able to complete my transaction. Thank you in advance for helping me. read more