Picked up my clothes and my balmain shirt that costs hundreds of dollars is now ruined. Clusters of…read moreholes as you can see in the picture and I was not notified of this when picking it up. Extremely disappointed in the lack of service and quality. I am extremely upset as I've worn this shirt probably 5 times

Nice location in the heart of Windermere. Good pricing for dry cleaning, friendly and quick…read moreservice. Would goto again :)

Highly recommend this establishment for your dry cleaning needs. Staff are helpful. This is a drop…read moreoff location as they send everything to their cleaning centre. Prices are reasonable. Highly recommend.

Had one of our comforters dry cleaned there. The staff know what needs to be cleaned and how, as…read morethe comforter was silk. Pricing was reasonable and we got it back a day earlier than expected. Great service and highly recommend!

The charges for alteration and sewing are way high. The quality of dry cleaning verses price is…read morealso not justified. Informed to the Lady at the Counter that I will never come again at this place. Not recommended.

EDIT: After I posted this review, I received a message from Riverbend Cleaners with an apology and…read moreoffers to rectify the situation. I appreciate very much that they took the time to respond to me, and that they value their clients enough to do so. I wanted to edit my review to reflect their apology and to show that this company does care about customer service. I do still take all of my clothing there, especially my husband's work shirts and suit. Original Review: We have been using Riverbend Cleaners for ten years. Staff is friendly and most prices are reasonable. Have generally been very satisfied. I don't recommend taking comforters or duvets in, though. They charged me $50 to ruin my king size duvet. It shrank a lot and is no longer usable on a king sized bed. They didn't even apologize! I thought the whole point of going to a dry cleaners was to take care of fine items that can't be just thrown into the washer. Disappointing. But, there have never been any problems with shirts or pants or more common items.

I have been taking all of my dry cleaning to this business for the last 6-8 months and have had…read moregood success. The young man usually at the front is very knowledgeable and friendly. Prices are reasonable. I have had a couple items repaired and the repairs have been good. My items have always been cleaned or repaired on time. The only constructive comment I have was that somebody was at the front covering for lunch last week who was not very knowledgeable and couldn't find my dry cleaning on the rack. Thankfully the normal young fella came back as this was happening and immediately found my dry cleaning on the rack.

Have given them two tries now. Both unsuccessful. They are not interested in you as the customer…read moreat all. They ruined a top which was just to be taken in slightly under the arm, they took it in right down both sides and make it extremely tight on me. No accountability. Offered to refund what I paid, but no interest in correcting. Sad thing it was the top to a two piece set so entire set, brand new, ruined. They also lied when they said they called me when it was ready, they did not. Can't support them anymore. Done.

We have used Chappelle Dry Cleaners 3 times now and Deep has shown excellent customer service and…read moreamazing results with the outcome of our clothes. We recently sent an extremely soiled ladies wool coat in which appeared to be well beyond repair, but much to our surprise we received it back looking good as new. Very much appreciated their efforts!

I took a designer shirt here (value 350$) and received it back damaged. The new damage to the shirt…read morewas a large sticky stain, discolouration around the collar and the colour of the shirt drastically faded from dark grey to washed out light grey. When I brought this to their attention they immediately refused to take any accountability and tried to shift the blame. God was even brought up as a reason they claimed it was not them who damaged the shirt because they "believed in God and wouldn't lie about the damage". The simple fact is when I dropped this shirt off to get dry cleaned their was no stains on it at all, when I picked up the shirt the damage was obvious. I was very disappointed I had to argue with them because their refusal in taking accountability. After further arguing she stated she would try and clean it again to remove the sticky stain that was there. When I returned to pick it up the sticky stain was gone but the colour of the shirt had been so washed out and faded it looked like a raggedy old shirt :( She then offered me a 50$ credit. 50$ credit for a 350$ shirt is unacceptable. The customer serve here is terrible. It's very clear that if they damage something they will not take any accountability for it, they will prefer to argue instead, somehow bringing God into the argument. Such a horrible experience. I've never had this happen to me before with any dry cleaning service. One place lost my item and immediately showed remorse and reimbursed me for that item.. there was zero accountability here and or sufficient reimbursement. I will NOT be returning to use the insulting 50$ credit. I do NOT recommend bringing designer or valuable clothing items here !

Best service and best quality dry cleaning I've ever experienced and I've experienced lots…read more Jas and her crew are always polite and your items are looked after carefully and ready on-time. Over the last 11-years I've had "my hat in my hand" many times with a favourite dress shirt with a red wine stain, a button that needs to be sewn or a jacket that needs a new zipper and Jas always comes through for me. Send your dry cleaning business to this store and I can assure that you will have a positive experience.

Worst place ever! 23.99 to dry clean a brand new dress, which they didn't clean, yet charged me. I…read moreget lots of stuff cleaned, this place worst customer service, ridiculous prices and have no idea how to get simple stains out of your garments and in the end over charge you for doing nothing!!! Never again!! My advice, take your business somewhere else!

NEVER GO HERE. Horrible service and rude employees. They ruined a dress of mine and when…read moreconfronted, they refused to claim any responsibility and I heard one of the workers call me a bitch. Please, if you care about your clothes and don't want to get verbally abused, DO NOT GO HERE.

The owner is so grumpy for no reason. Things are not clean as well, better do it yourself with…read moreminimal effort.

I brought two pairs of dress pants in to be altered. They pinned them and I picked them up a few…read moredays later. I don't get a lot of items altered so I am not sure if $21 is on par or a little pricey. They did a good job, were reasonably efficient and friendly when I picked up my items. They are close to my house and the convenience is a definite plus for me. I brought my husbands jeans in to be hemmed as well and he was very happy with the results

Great experience every time I use their fluff and fold service. Owner and his wife are always…read moreattentive to instructions (specific soap, folding, etc) and often go above and beyond. They will even pick up and drop off your laundry to your house. When I need to do on site laundry, the facility is always clean and in good repair

Do not take your clothes here. They are terrible. They lost my husbands expensive sweater and…read morejust blew us off. They are so disorganized it's a miracle they have lost more. Owner does not care.

Don't go to My Cleaners!!! If you did they wouldn't get the…read morestain out, take it back to have them properly clean the clothing and they will reck the clothing. Now the fun starts because when try calling the manager he will hang up on you and the frustration ramps up from there. Next step small claims court and then they deny deny and lie.

I have gone to Blue Quill Laundromat since 2008 when basement flooded. I loved being there because…read moreit was clean, organized and the owners were extremely helpful and kind. We got to know them like an extended family and they went above and beyond to help make things easier. I had them do the laundry for pickup as well as alterations. When ownership changed hands the customer service was still as amazing. it's not an easy business to run but they do it with respect and loyalty to those that use their facility. I'm very blessed to know them and that places with integrity still exist. For those who have had experiences that are not positive I'm sorry to hear as it's been almost 20 years I've been going. Nothing and no one is perfect but I know they would want to make it right.

For the self-serve laundry option, I have rarely crossed paths with the owner/staff & when I did I…read morefound them to be pleasant & helpful. They happen to be in on their day off during one instance when I was there & provided change without any issue (even though I could have used the change machine). I appreciate that they are open until 1am with tons of cameras & police patrol for peace of mind even though I haven't had any issues with any other customers while at this strip mall late at night when staff is not there. The change machine did not accept all the bills I had input to get coins (twice), one washer ate two loonies & not all dryers that I've tried so far are super hot. The place has always been clean when I'm there, has a sink for washing your hands & tons of machine options too. Note: washroom is locked when staff are not onsite. I will continue to utilize their facility.