We used Best solicitors in Sheffield as a recommendation from an estate agent to act as conveyancers for the sale of a deceased relatives property. We were the executors and dealt with Kerrie who was the conveyancer. This is our experience of dealing with Best solicitors. My co executor had difficulty signing up on line for all the money laundering and client checks which seemed to irritate Kerrie and that was what probably got us off on the wrong foot to start with. Very luckily for us, the solicitor acting for the Estate ( definitely not connected to Best) took time out to go through it with her and get the forms completed. He did Kerries job for her. We were asked to download an app in March , once we'd signed up to Best , to keep us up to date with all the lastest information and progress. Well, it was never updated from day one, right through to the end sale in October, despite the promise of the companies client care and attention. Along the way we asked questions of Kerrie that weren't always answered, she didn't acknowledge emails we sent in reply. We sent documents asked for by return email, then a few months down the line, we were asked for them again as Kerrie said they couldn't be found. Overall, Kerrie didn't show the great customer care as promised. Luckily for us the other parties in the chain of sale were communicating regularly so we had our own progress reports. We contacted the CEO and the Director of Residential Conveyancing twice by email to express our disappointment with the service and to ask why we weren't afforded the same treatment as the clients who had left glowing reviews on their website. No response what so ever, so we take it as they're not in the least bit concerned. The upshot is, it seemed like that because their money is guaranteed once the sale is completed, they don't need to bother. In our opinion and our experience of dealing with this firm, although they got a straight forward job done, Bests client care is below standard and their communication is poor. Look elsewhere, at least pay a firm who's willing to treat all their clients with common courtesy. read more

they couldnt help me enough they dealt with my case from start to finish and nothing was too much trouble. They were very professional in their dealing with me. They explained everything every step of the way and always ensured that they were protecting my interests. I'm so happy I went with them and i have already recommdened to friends read more

As no progress had been made in over 12 weeks with regards to my house sale, I decided to back out of the sale. I must stress my dissatisfaction with the service received from Best Solicitors. Having made 4 phone calls to check progress over the 12 week period, I would have expected to be told that nothing had come back from the buyers solicitors and for this to be followed up with them. I would have expected contact to be made with their solicitors to check they had received the paperwork and obtain an update as to what stage the buyers were at. This was not done by my solicitor at any point over the 12 week period. Every time I spoke to my solicitor I was fobbed off with the same thing, "well things are taking longer at the moment due to COVID." What's clear now is that she never actually make a call to their solicitor to check the buyers progress or I would not be in this position after so many weeks. I am really disappointed and would not use Best Solicitors again. I chose the company as the reviews were good, as they were not the most competitive in terms of price, but the service fell well below my expectations sadly. read more

Used this company for a divorce Quoted a package price for it They kept sending the ex-wifes solicitor (Who had legal aid and didn't pay for anything) letter after letter without any reasonable reply All of a sudden I started receiving invoices for Ancilliary Relief When questioned they said that it was for services over and above the divorce package £500 package went to £2k When I said I wouldn't pay unless they could supply a breakdown of the invoices they said they were not wiling to do this so I stopped paying them After a year of no correspondence they sent an email saying they were taking me to court if I didn't bring my account up to date When again asked for the breakdown they were still unwilling to help Threatened with court action I told them to do so as I felt I had a good chance of a decision going in my favour in front of the judge I put an offer to pay what I owed in writing which they originally discarded When I rang and said I was willing to attend court and put my case forward they came back with an email the same day agreeing on my offer Just because they are solicitors doesn't mean they always will win when they threaten you !!! Be very aware of false promises !!!!!!!!!!!!!!!!!!!!!!! read more