Great experience from start to finish. They put in granite for two of our bathrooms and our…read morekitchen countertops. Very knowledgeable and we highly recommended Imperial Granite and Marble

I have been remiss in posting a review about this place. About 8 months ago, I remodeled my kitchen…read moreand needed a large amount of new countertops. I wanted quartz, and if you know anything about quartz, you know it can get pricey quick. I shopped around to almost every store in town that was Google-able. I went to a giant warehouse near downtown where you can look at huge slabs up close and in person and, of course, found a really expensive stone that I just loved. I took this picture to many people to see who could obtain it. Imperial could. And cheaper than others. But what really gives them 5 stars is that the owner (husband and wife team) told me she could get a really similar stone for even less. I was wary to buy something I hadn't seen so she made some calls and had the supplier bring a giant slab to her store just for me-- at no obligation! Their storeroom isn't impressive but they do have many large slabs in the back, as well as some remnants you can look through for smaller things such as vanities. And when I saw the new, and cheaper, stone I was very excited. It was almost exactly the same but would save me hundreds, if not thousands of dollars (I cannot remember the exact savings). Since we were behind on our kitchen renovation, I was worried about getting the countertops measured in case something changed. The husband came to measure and was very easy going about the whole process and reassured me small changes we were considering wouldn't be an issue. The installation went well; their installers were very polite and worked quickly. There were a few minor issues that they came back and resolved quickly. Now, the countertops are still gorgeous and there have been no issues. Included with my purchase was a free stainless steel, undermount, very deep and wide single sink. I had originally planned on buying one elsewhere so that saved me another few hundred dollars. I was a bit worried though as I'd read reviews online about some sinks scratching easily but this one does not. And the installers showed me a trick: if it does get a minor scratch, use some steel wool and gently rub it away! When I need stone for my bathroom countertop, I will definitely be calling on them!

Several years back I purchased a granite vanity top (with porcelain sink) for our bathroom. We…read moreprocrastinated installing it and then decided to sell the house. The vanity top traveled with us to the new home. Of course, as life would have it, the top did not fit in any of our bathrooms. The granite was very light in color, and looked similar to marble, so I held on to the top in the hopes that we could use it in a future remodel. Just for kicks I called Upstate Granite to see what the cost would be trim the the top to fit. The receptionists answered a few of my questions and then passed me on to a gentleman. He asked me very specific questions and gave me a quote over the phone. He told me if I dropped it off that afternoon, it could be completed by the following day. After chatting with the husband and and making further measurements, we realized more trimming would need to occur. We took the top over. The same guy (sorry, I can't remember his name) was available. He asked questions to get the full scope of the project, then advised us on the best solutions. He did end up trimming and polishing the top for us -- in less than 20 minutes. The piece is now installed and looks great! I can't compare prices, as Upstate was the only granite company I called. Their showroom is quite attractive, so I imagine I could have found a smaller place, with less overhead, to do it for less. However, I was pleased and would most likely return to them if I had future granite/marble needs.

We wanted an 8 ft. Piece of granite without a seam for our island. There are seven stairs on the…read moreoutside of our house to reach the second floor kitchen. We tried a couple of other companies, but could not get it without a seam right down the middle ! Then we went to Upstate; they looked at our drawing and said 'no problem'! We were elated! One week later, they delivered our granite top (jn one piece) through snow at our house and up the seven stairs! Their crew of 4 healthy men did a fantastic job...it is beautiful!!! Last, but certainly not least...they gave us the best price. THANKS UPSTATE GRANITE!!!

we had one of our bathrooms done completely and were so pleased with quality products as well as…read moreassistance in picking out materials with don and craftmanship and knowledge from mike,nick, and sean we had our second bathroom done 8 months later .they are gorgeous! when we had 3 small issues with shower dorrs mike and crew came ,fixed and completed job to our satisfaction,with knowledge of their products. they were great at being professional as well as respectful with cleanup thank you guys GR

The best!!!! Rochester Bath & Kitchen were EXCELLENT. Very professional, expedient, responsive,…read moreand on time start and finish.

These guys live and breath Hardwood Flooring. There is no one in the area whom i would trust more…read morefor first quality products and advice. They used to be a wholesaler years ago so their showroom is in an indutrial looking building, but dont be fooled it is beutiful inside and the selection is unmatched. We have used them for several rooms in our house and have always gotten the best value and insights. Once they explained how wood that was improperly milled was often sold to other store but they reject is if the quality isn;t there. Tom said you'll be sorry when you try to install it. Great resource for Rochester, no matter where you're coming from.

I was refinishing a new staircase in my home and I didn't know exactly what I needed. The boys at…read moreHarman hooked me up and I walked out the door with exactly the right stain and poly! Great experience.

We had been shopping for carpets for quite awhile. United Carpet had so much for us to choose…read morefrom. We ended up buying area rugs for the main rooms. We weren't sure about the colors or sizes, Christine chose the perfect rugs for us. She made the process stress free. We will definitely be back.

I lived in an apartment that was serviced by them they treated me as less then human and did a…read morehorrible job fixing the flooring. Completely destroyed the trim

I'm not exactly sure why there are negative reviews for McKenna's but, I've used them for a total…read morebathroom remodel and new kitchen counters. I did the demo and the install of the bathroom mysef. The supplys were of high quality and the customer service was very good. The kitchen counters (Granite) and new sink and faucet were all of the highest quality also. They have their own professional counter installers which I never could have done myself since they were granite. They installed the under mount sink. I installed the fauctet. The two sales people I dealt with were very accommodating and very helpful. Thank you McKenna's

Exceptional sales and install staff. Very pleased with everything and highly recommendread more

Worked with Dave McKeown and would/have recommended him and Bills Carpet Center to others. We…read morerecently bought our 1st home and had a big project to re-carpet the second floor. Dave came over, did all the measurements and shared his knowledge and expertise with us. We talked further at the store, took home some samples, talked some more, took home more samples and made a decision that we could not be happier with. The materials and install were professional grade and the cats probably love it more than us. 5/5 stars. Thank you.

When we moved into our new house we knew that some of the hardwood floors were a little rough. We…read moreshopped around and ended up finding a perfect fit for our needs at Bill's. Large selection, delightful and well informed staff and a reasonable delivery service. They did a great job and helped cover a few of the sins of the previous home owners. Highly recommended!

Wonderful company to work with. Quality of work excellent. All employees professional and…read morepersonable. Our kitchen floor looks great and the carpet on the stairs, landing and hallway is excellent.

I had a vinyl put in yesterday and they had the old one ripped the new and the new one…read moreinstalled in a little over six hours. Both Alex and Joel were working so hard and never stopped and they were absolutely phenomenal. I couldn't be happier with the outcome and the service they provided. The owner Kim is wonderful and she even sent a supervisor over to make sure that everything was going well. Can't ask for more than that!