My husband booked twice by mistake and they didn't give us our money back even though we were…read morethere. They told us that a family member would come to use the room, which was totally ridiculous. The hotel was practically empty, so those rooms didn't need to be used. We are still paying a debt of $2000.00 dollars with interest thanks to the lack of consideration that the hotel manager had. I don't know what it's called taking money from people this way, so I'll leave you with your opinion. If you want to contact us, don't hesitate, because it was the worst experience we had due to discrimination and poor treatment from the hotel's management.