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    Best Western Plus Brookside Inn

    3.5 (86 reviews)
    ModerateHotels
    Open Open 24 hours

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    Revealed box spring
    Royalty J.

    Check in was quick and easy and the front desk representative was nice. My issues were with the cleanliness of the room and the breakfast attendant. I've posted pictures of the hair in the shower and dirty lounge chair. I wouldn't have known about the old desk chair had it not been for the interaction with the breakfast attendant in the lounge. The attendant hovered around me and gave me EXTRA unwanted attention. Out of all of the guests in the area, I was the only person asked for my room number. From there, she hovered as I selected breakfast items. Since I felt uncomfortable, I decided to take the items back to my room. As I searched for silverware, the attendant arrived with a paper plate and fork advising that if I wanted to eat in my room I could use those. Wonder how she knew I wanted to leave. She then stared at me while I transferred my food. To the point that I moved away from her. This was the most awkward experience that I've ever had and makes me. Ever want to stay again. I only found the shredded desk chair due to needing to return to my room. Based on the price point with this service, I won't be returning.

    Balcony
    Karina V.

    I was pleasantly surprised to see how lovely this Best Western was. The lobby was clean and staff attentive. The room was clean and appeared well maintained. Our room was on the 2nd floor and had a balcony. It was a nice addition to a typical room. The public restroom was clean and spacious. The complimentary breakfast was tasty. Love me a waffle bar! The eggs, sausage, tater tots tartare as you expect. For us the clean room, clean and fresh appearance of the hotel and a pretty decent breakfast make you feel like your getting your money's worth. Would definitely recommend and will return.

    Waffle making station.
    Lisa T.

    Conveniently located off 880/237 - aside from the usual and customary smell of Milpitas, this hotel was on point. I had low expectations of this Best Western, and it definitely surprised me! The front desk was super friendly both at check-in and at check-out. The room we got was located on the 2nd level. Small, but clean! The bed was very comfortable and the pillows were great. I usually like to bring my own pillow because I always find hotel pillows to be way too soft - but these were perfect. An extra pillow and blanket were found in the closet. Nice big flat screen TV. Microwave and fridge in the room. Lots of outlets to plug-in and charge all your devices. The bathroom was clean. Shower pressure was great - and good drainage. (Hate showers when you're standing in an inch or so of your bath water). And! Your stay comes with complimentary breakfast - which again, I had low expectations for. And again, I was left surprised. They had: scrambled eggs, hard boiled eggs, waffle maker, French toast, Canadian ham, breakfast sausage links, fruit, breakfast potatoes, hash browns, bagels, cereals, and oatmeal. A nice coffee machine where I was able to make a vanilla latte. Definitely will keep this place in mind if I need to spend the night again in Milpitas!!

    David D.

    Checkin experience was terrible. The guest services manager, Susan, was rude and refused to use our Best Western rewards points because it was booked by a third party. First impressions are everything. ... and our room smells like vomit. Then the management told me to move my vehicle because they're sold out and can't afford to lose any spaces... the manager was driving his $150,000 Tesla.

    This is one of my personal top 3 Best Western locations I have stayed at. Lots of work trucks when I arrived late in the evening, which gave me the impression that this location is safe and not a party zone (quiet). The staff were all very friendly. Room was a bit dated but clean. It's rare that a hotel room is cleaned to my standards but this location was amazing. The reason I booked this location was to use the sauna and steam rooms. The steam room never got steamy. I didn't have much time, I only warmed it up for about 15 minutes. Also the buttons are confusing so it might have been user error. I am disappointed that I didn't get to use the steam room but the sauna was great. Breakfast was basic. Not much selection for fresh fruit. They have a fancy coffee machine that makes lattes and cappuccinos. There is a bar area which offers some dinner as well. There's also a lovely fountain in the front. About an hour drive to Santa Cruz boardwalk area. Great location, can't wait to visit again!

    Nice king bed

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    1 year ago

    Clean nice rooms,good price,great complimentary breakfast. Just not happy being stuck in the elevator

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    8 years ago

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    3 years ago

    Nothing to write home about just ok. Freeway noise is a little loud. The rooms could be a little cleaner

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    8 years ago

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    8 years ago

    Good nice and friendly place for travelers. Even some ares were under constructions but the operations ran very smoothly.

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    Page 1 of 3

    Ask the Community - Best Western Plus Brookside Inn

    Review Highlights - Best Western Plus Brookside Inn

    But this one was for leisure, extending a work trip one more day to visit a friend in the San Jose area.

    Mentioned in 4 reviews

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    Residence Inn by Marriott Milpitas Silicon Valley

    Residence Inn by Marriott Milpitas Silicon Valley

    (91 reviews)

    $$

    We loved our 4 day stay at this Mariott Residence Inn, Milpitas Silicon Valley location. The only…read moreproblem we had, started off bad which was minor was we didn't get our room keys upon checking in, it wasn't ready til late the next day, so security had to open the doors for us, we checked in late at night so having a room key didn't matter, just having breakfast the next day we had to have the room opened after. Despite that, I loved this Residence Inn, very great convenient location, staff are super friendly and the parking is FREE!! I originally had another place in mind near the airport but the parking fee $25. x4 days which I saved by switching our hotel over here. Coming back late at night we had no problems with finding a parking spot, we were lucky to find a spot close to our room. Lets talk about the breakfast that I read great things about, it is true from the reviews, really Wow! staying here for 4 days, I was worried we would get sick of eating the same items but I can see they have different selections, I can see the staff working so hard, when preparing the daily complimentary breakfast & happy to see there is rice, furikake and miso soup! Reminds me of another Marriott when we stayed at Hillsboro, OR. Breakfast staff are so friendly, they greet you with a smile, I can feel the joy and love, while enjoying our breakast. 5 Stars! I loved our room, it is very spacious! Enough for the 4 of us, My hubby and I, My son and his friends. We sure made use of and utilized the stove, dining table, and fridge. We were here for a film festival out in Gilroy for few days and staying here was convenient for us. Also close proximity to Silicon Valley companies, Cisco System and ScanDisk. Near Great Mall, 10 miles from SJC! Thank you wonderful staff, I look forward to staying here again! Totally recommend!

    I stayed here for one night and I enjoyed the facility. While the price is.... Higher than usual,…read moreyou are provided good quality rooms, service, free parking, etc. It's also nice to know breakfast is free so it helps to offset how much you are paying. Just make sure to do your own research so you won't be caught with any surprises.

    Hilton Garden Inn San Jose/Milpitas - Hotel Exterior

    Hilton Garden Inn San Jose/Milpitas

    (131 reviews)

    $$

    The hotel was going through renovations during my visit. They didn't have a proper lobby to get to…read moreyour room. You had to go outside and enter through an external door. I was happy with the location of my room because it was close to the entrance. I could park nearby and it was easy to load and unload my car. However, the room left a lot to be desired. The bathroom was so tiny and the toilet was positioned right in front of the mirror so you had to either position yourself on one side of the toilet really close to the counter or you stood to the right of the toilet, but far from the counter. The shower door had a gap so the water leaked from the shower onto the floor. It is just a matter of time before the flooring will warp because of this water. The bed was okay. I wish they had firmer pillows The hotel is located behind an In-N-Out. I thought this would be cool cause I could just easily walk to In-N-Out for food. However, it was so crowded with people going through the drive-thru and people hanging out in the parking lot behind it. The hotel is located at McCarthy Ranch, which has numerous restaurants both sit down and fast food and shop. This usually meant that the area was pretty busy. As far as Hiltons go, this wasn't the best. I was hoping that the location would make up for it, but it actually worked against it.

    The room is nice and clean, spacious and quiet. It's at a location convenient to a ton of…read morerestaurants. However, don't come here if you need wifi. The free wifi is worse than what I've experienced at other Hilton hotels, even the lower end ones. It's constantly losing connection. I tried to upgrade to Premium wifi for some important calls. After forgetting my current network connection, it failed to show me the option to upgrade. I called the front desk which directed me to tech support, which then notified me that this hotel is no longer part of their network. So there's nothing I can do at this point but deal with the bad free internet. Not only can I not use the free internet for simple Google Meet calls, but even if I try pay them more money to upgrade, I can't. I'll also add that I booked a room through the app earlier and when I arrived, they had assigned me a different room. I booked that room specifically because it was a quieter location for my anxious dog but instead, we are now right next to the elevator and stairs.

    Holiday Inn & Suites Silicon Valley - Milpitas - Public lobby restroom

    Holiday Inn & Suites Silicon Valley - Milpitas

    (47 reviews)

    $

    The hotel sits tucked between a residential neighborhood and several corporate buildings, which…read moremakes the area quiet and easy to navigate. There's plenty of parking, which is always a plus. At first glance, the property looks fairly new, but once inside it feels a bit dated or slightly rundown -- maybe due to the lighting and overall décor. The restaurant/bar is right next to the lobby, and the space tends to be occupied by bar customers, which can make the lobby feel less like a hotel common area. The room itself is average, exactly what you'd expect from a standard Holiday Inn. Nothing bad, nothing standout. One thing to note: there's no complimentary breakfast, unlike many other Holiday Inn locations, so factor that into your budget. For a 1-2 night stay on a budget, it does the job. The location is convenient, and I especially liked having a drive‑thru Starbucks nearby -- perfect for early risers.

    The Holiday inn hotel Milpitas…read more Over all 1/5 stars Service / check in : 4/5 - Although my husband took care of the check in I was standing there , observing the staff a member named June, she was very helpful to my husband over the phone , and while switching shifts to leave still was able to help out . Over all service and check in 4/5. Hotel / amenities :2/5 The place is decorated for Christmas, the tree is beautiful , and the star of the building is the chandlers when you walk into the hotel. They have a pool and a hot tub located outside but the ensemble of the back is beautiful , and well decorated . THE ROOM itself has a lot of buff needs as well as a shower drain that's so slow that my 20 min shower was cut short to about 8 min due to the water backing up and the shower itself is less than 2 inches of Leeway before you have no choice but to cut it off I was willing to deal with that however .... - & as of our second day we just found out that the latch wouldn't lock but we still had the flap - and you would still need a key to enter . HOWEVER . My husband was leaning on the door to get something out of his pocket and the door just opened automatically. So you don't even need your key for my room . This whole time if it was not latched and because the deadbolt didn't work ... you could just push the door open ..I had to have them change the rooms , just to find out ... the rooms with tubs are NOT all located on the first floor like the clerk said , and we were moved from 308- 315 Over all rating of 2/5 Brighter side ? They also have an up to date gym located inside overlooking the pool area so it gives got good vibes when you are running or working out . Diamond members accommodations : For diamond elite members they offer you a complimentary upgraded room . As well as free breakfast for 2 but also it's mediocre at best ... And preferred parking in the front of the building. But you also still have to pay to park . ... Price / location : 1/5 Between the three times I have been here , and the couple more my husband has for work pricing can vary depending on the person . A group of 5 was in the lobby trying to add breakfast to there room package and the front desk quoted him 21.00 per person ... However the father of the group showed her the 15.00/ per person rule on his phone and she all the sudden said "ok would you please tell me the amount of people eating at 15.00 / per person . " That shows me if people don't KNOW THE RULES THE RULES CHANGE . Pricing is always different every time we come . We got charged 15.00 - a day for parking however we are diamond delete members with reserved parking . Not to mention 20.00 a day for last time we stayed here . And the SECURITY GAURD is wild . He kept asking me questions ... staring at me and walked past me hella slow in the lobby.... recording me while I'm sitting here waiting for my Pizza Hut . And walks outside. He already asked me twice if I had a room and I said yes. I don't know what his deal is but I don't like feeling like I don't belong somewhere just because I'm in "relaxation attire "

    Hyatt House San Jose/Silicon Valley - Meeting Room

    Hyatt House San Jose/Silicon Valley

    (153 reviews)

    $$

    North San Jose

    Loved this hotel!…read more Pros: Room was spacious. Beds were very comfortable. Rooms were super quiet! TV's were sized for the room! Pool was clean. Saltwater is a great touch. Healthy eating options (Chipotle, Chick-Fil-A, etc.) in walking distance. Target in the plaza across the street! Complimentary Breakfast Buffet. Workout room was adequate. Very close to Levi's stadium. Cons: Internet was a tad bit slow for being in Silicon Valley. Parking is paid. $17/night. We have not had the need to pay for parking at any of the other Hyatt houses and Hyatt places before. Silly, I thought. The plaza had cautionary signs about car break ins and safety every 20 feet. It was odd and a little scary that they had to put close to 20 placards at this small lot.. All in all, we would stay here again. Comfortable, quiet, pool, Breakfast, etc.

    Hands down my favorite hotel in San Jose. . Location is perfect, walking distance to stores &…read morerestaurants!! Can't beat this location, was able to walk in the morning and get some champagne for mimosas:) Check in was a breeze, employees were very friendly and helpful!! Rooms are a great size & has a living room and mini kitchen. Beds were very comfortable! And I loved the bathroom. Complementary breakfast was very good. One of the better breakfasts offered from a hotel. Many options to choose from. There is a nice pool which is great in the summer! This is my preferred hotel when in San Jo.

    Best Western Plus Brookside Inn - hotels - Updated July 2026

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