Spring 2025, Andrew (the owner) personally walked my property and videotaped our conversation as I showed him exactly what needed to be repaired before painting. He was professional and personable, and I felt good about hiring him. Months later, his crew arrived seemingly unaware of the scope of the damage. They initially used materials riddled with large knots and cracks, had to redo the work, and when finished it looked great. I was satisfied. One year later, the siding is pulling away from the house and splitting. The work has failed. I have called, texted, left multiple voicemails, and sent Andrew photos of the damage -- always politely, never once raising my voice or making demands. Every message has been ignored. This is from a company whose website promises "satisfaction guaranteed." What disappoints me most isn't even the siding. It's this: a business owner who is warm and responsive when he wants your money, and then simply vanishes when something goes wrong. Andrew has the video of our original walkthrough. He knows what was agreed to. A simple phone call is all it would have taken to begin making this right. They say you never truly know a contractor until something goes wrong. Now I know. I'd encourage anyone considering this company to think carefully -- because the guarantee on his website is meaningless, and when you need him most, he won't pick up the phone. read more

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Requested services for painting a bedroom. Scheduled the meeting for the quote for 11:15 and no one ever appeared or contacted me saying they were not coming. Incredibly confusing why they would schedule something and never show up. The even sent a confirmation text an hour before. I was early to the appointment and stood outside waiting for 5 minutes before the meeting and 20 minutes after the meeting was expected to start. Even texted the person who scheduled it to get no response. Completely wasted my time. Disrespectful and unprofessional. ETA: Andrew is obviously upset with the review. He is lashing out at me as he does with other negative reviews. He is also lying. I received no calls from either number that contacted me prior, he was not there at 11:10 when I pulled onto the street, he never texted back, and still has not actually contacted me. He seems to have consistent behavior as evidenced by previous reviews. It's a shame he feels as though calling me a liar is beneficial to his business. I've attached screenshots of the proof he did not call me or contact me in any way for his failure to appear today. There are 0 calls around 11. Even if he had appeared early for the appointment as he claims, he was not there 5 minutes before or even at the appointment time, which is still considered a failure to appear since there is a set time for a reason. Additionally if he called me, it wasn't from either company number and no voicemail was left. The better painting call was on Friday not today when the appointment was as Andrew is now claiming. read more

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Edit, you are an absolute liar. Answers from google review. All pictures taken was after the job was complete. For transparancy to future customers. This was never just a basic paint job. As for the quote, I was given a quote in Sept 2024, you had roughly 4 MONTHS TO REVIEW it and let me know it was misquoted. It was only on the day the work began, the PM Shane asked about the ceiling. He made me show him the quote and then after speaking with you said you would honor it. The other quote I received was a few hundred dollars off. I guess no one knows how to quote a job properly. 99% of this job had no issues. The drywall repairs and taping were part of my quote, besides the ceiling, I do not know what was so extensive about this job. The truth is the team you sent were unqualified to perform the work. 2. A total fallacy on your part, I asked you one time if you were going to finish the job and you never responded. Only when I mentioned a review did you become defensive and accuse me of threatening you. I never once mentioned legal action. EVER. 3. Your communtication is horrendous at best, No one ever suggested I go thru managment or anyone else. I contacted you from the multiple numbers your company contacted me from because it was difficult to get a response before, during, and after the job. If this is all it takes to create confusion, theres a deeper issue here. 4. Your crews had to come back twice to fix and finish their work. This was after being stood up twice. The first time no call, no show. I had to contact the office to let them know that no one called or showed up. The 2nd time you called me 15 min prior to the time you were suppose to be there, telling me you just saw the appt on your calandar. (right). When you offered to come after dinner you were having with your family it would have been another hour and a half. My time is just as important as yours and I had already been stood up. The third time you showed up with the manager and a worker, you both left, leaving me alone with a worker that doesnt speak English. And he didnt finish the work you pointed out would be finished. 5. My claim about a broken window mullion and the items being trashed are not unfounded. Multiple "individuals" besides your crew being on site is an outright lie. The only other person who was there was my boyfriend. He is the one that took the mullion out of the window and handed it to me. I pointed it out to your worker that day stating it was to be painted and put back into the window. You constantly calling me a liar is disrespectful and unprofessional. 6. There were no poor lighting conditions, lights were in place. You continually make excuses and do not take any accountability. As far as signing off on the job. You went to the job site while I was working and YOU signed off on the job. After inspecting what you said was good. It was obvious it was not good. I contacted you within the week to let you know it was not resolved. You never voluntarily did anything, at all. You immediately did nothing. 7. Again, no one reached out, I called the office to let them know I was stood up. 8. The tape that was already coming off was again within that week. It is in the bedroom and there has never been water damage. the problem was it was never replaced in the first place. This house has no structural issues. Throughout this process all I have gotten is excuse after excuse for anything I brought to your attention, or any concerns raised. You lack customer service skills, professionalism, and you definately did not go above and beyond your contractural obligation because my house remains unfinished. The only challenges you and your team faced was accepting a job that is beyond your scope of work. Finally, many items on my quote were never completed much less attempted. no one sanded the door frames. no one sanded all the trim. no one checked for drips and inconsistancies. no one painted a 2nd coat. no one completed taping and repairs as needed. Your contract states you offer a 1 year warranty on all projects, I guess that is a lie too. I was going to have you paint my main house, but that's a hard NO. Moving forward blaiming the customer for everything is not going to help you in the long run. This will now be posted to other media outlets and the BBB. If you consider an honest review a threat, theres good reason. Good luck. (((( BUYER BEWARE )))) read more

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I'm updating my review from 5 stars to 3 and here's why. At the initial review, not all work was completed, but I was pleased with what had been done so far. They had painted my front door, but not done a good job. They promised to redo it, so I felt comfortable giving a good review. Better Painting forgot about me, and I had to call several times to get the door taken care of. There was one day that I had to cancel last minute because I was ill, but there were also two times that we expected someone and nobody showed up. The second time, I called and the painter came out later, but why should I need to call? When the door was finished, it looked better but not great. The painter told me part of the problem was the paint--that it was a gloss paint and it needed to be a matte paint. I told him that it was his company that bought the paint. Thanks for that. Also, Owner Andrew had personally promised me while standing in my house promised to make some repairs to make me happy. This was after many calls not being returned. Finally, I had my husband call. Andrew told him that the repairs weren't covered under warranty. Yes, but Andrew had given his promise to me, plus we had spent A LOT of money with him so I felt like he could work with us. They also didn't do a good job of protecting some things from paint, as I later discovered. My bedroom ceiling fan is completely splattered on one side with ceiling paint, the bathtub has little splatters all over, and there were other places I had to clean up. In hindsight, I would not recommend them. read more

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Andrew, the owner, personally performed the estimate for my project. The walls of my kitchen and laundry room were painted as well as some doors. My cabinets were refinished into a beautiful white . Two professionals arrived at my location and we had a firm deadline for completion. The workers assigned to my project went above and beyond to complete my project on time and I couldn't be happier with the results. The younger craftsman, Jacob, was hard working with superior customer service ethics. I would recommend this company. read more

Better Painting - Freshly painted walls and cabinets. - Painters Near Me - St. Louis, Missouri

Better Painting completed my project in timely, efficient manner. They promptly resolved any unforeseen bumps in the road immediatley and with kindness and excellence. My project took 2.5 days instead of one and owner, Andrew Baker never asked for more money. Project manager, James West was ever present, kind and professional. He expected the same outcome I wanted and I appreciated that. Definitely give these good people a chance to bid your project. read more

Master bedroom and master bathroom wall paper removed and then painted. Kitchen and stairwell wall paper removed and then painted. Sanded all outside shutters and repainted. Replaced rotten wooden bases on porch columns and repainted all porch columns. All work completed in 4 days by the diamond group which is part of Better Painting. Every person on the team was professional, respectful and friendly. They were flexible with their schedule, competent and completed all tasks ahead of completed target date. read more

Summary: betterpainting.com (636) 698-4574 You get what you pay for Greatly exceeded my expectations Details: Names of the team: Andrew - owner Ed - foreman Wilmer - painter Carlin - painter Services requested: paint all interior walls in residence paint all door trim and baseboards paint all interior doors multiple drywall repairs to include ceilings with water damage paint exterior deck removed wallpaper Comments: on time, every time asked if they could work longer into the afternoon, i.e., beyond usual quitting time kept their personal garbage in their own bags they aren't painters, they're artists exquisite attention to detail, neat and exacting moved all furniture, covered everything, and replaced everything in their exact location, including wall hangings left furniture, carpet, flooring, etc. in immaculate condition some walls were painted three or more times because they weren't satisfied with the outcome until it was perfect frequent monitoring by the owner and the foreman to determine progress, inquire about concerns, trouble-shoot CON: makes every other painting company look inferior read more

Unqualified to properly evaluate necessary work which was described prior to inspection. Provided clear description of drywall repairs to quote. On arrival, only interested in painting and quoted $1,200 for a 12x13 bedroom. A quote. I didn't decline it, they did because they are unqualified to work with drywall as they claimed. Doesn't know anything about proper nail pop repair and just wants straightforward painting in and out. If they are confident, they would've accepted the job. Mail pops were clearly visible with a nearby table lamp. They knew that I was going to expect professional results as they claim to be professionals who accepted the invitation based on a clear description. Avoid. For painting, GEERLING is superior. Go with this joke of an outfit and learn yourself. read more

I would like to express how great the interior and kitchen cabinets looks. Your staff has done a tremendous job in take care of the painting with no mess., including all the clean up. I would like to thank Jessie especially Lilly for taking extra care of our cabinet doors and drawers while repainting and paying attention to the details. Again thanks for a great job and we will be using your business again in the future. Richard M. read more

I had three rooms painted. The workers were very nice and did an incredible job on each room. They moved and covered my furniture and left everything spotless. I had a positive experience and recommend Better Painting. read more

Can't recommend Better Painting enough! Andrew the owner was very informative and made the process quick and easy. He and his employees were friendly and professional. I felt completely comfortable leaving them a key to access my new build home. The entire first floor and entryway were completed within 2 days and the quality of their work was excellent! read more

I had a wonderful experience with Better Painting. They responded to my inquiry within minutes, and sent an estimator the next day. The subsequent service I received was excellent. Dennis was punctual and very personable. He installed my wallpaper perfectly! I highly recommend this company. read more

Better Painting - Painters Near Me - St. Louis, Missouri

Excellent customer service,project management and price. The best painting business I have used.

The painters who painted our living room, dining room, and hall ways did a good job. Colors were what we expected and looked even better on the walls. I was disappointed in the poor communication. I understand that May is a really busy month. However, we were told painting would begin on one day, and the painters showed up the day before and lost time that day. We had two gallons of paint that were not even used and I was surprised that we would have this much left over. read more

We had old wallpaper removed and the room painted, Good job on both items. We initially thought they had left some smudges on our baseboards and trim, but looked back at old photos and saw we had done that with an earlier paint job. Great work by this company - we highly recommend them!! read more

I called Better Painting to paint just the living room and a small part of my garage in Florissant. I was overcharged for the job by the man who came for the estimate of the job which I'm not happy about, though the quality of job done was good. To my surprise I was told to pay up even when the job has not been completed. Before the job was started I paid a down payment, but the job was never completed that day. I find this attitude rude and unprofessional. I still want to paint the whole house and will definitely not use Better Painting because of the way I was treated. read more