My experience with Premier Paving has been a disaster. In October 2021 I contacted them for two…read morepaving jobs. My residential driveway needed to have some patching done and then the entire driveway was to be re-surfaced. My next door neighbor also wanted her driveway paved as well. Premier informed me that they were booked through the season, but that they would provide "rough estimates" and do these jobs in the spring of 2022. My neighbor and I agreed to this. I drew maps of the two driveways and delivered these to Premier. A day later we received the "rough estimates" and were told that Premier would visit both sites in the spring to give us firm estimates. In April of 2022 Premier did visit both sites and sent my neighbor and me new "firm" estimates. Mine was 1,200.00 more than the rough estimate, but it also stated that the re-surfacing coat would be one and a half inches thick, and not two inches thick as the previous estimate stated. I told Premier that I was "okay" about the increased price, however, I was not happy about the reduction of the re-surfacing coat. Heidi from Premier emailed me and said that this reduction had been an error, and that she would correct this and prepare a new estimate. I was told that Premier would complete my job "probably in June". I never did receive a corrected estimate, but since I was told they would do my driveway in June, I thought everything was good to go. My neighbor also accepted the estimate sent to her. In May they appeared at my neighbor's home to do some excavation and prep work for the paving of her driveway. Since my neighbor is a single mom, I try to look out and help her out when I can. I went over to check to see how Premier was doing. The area they had prepped looked great. However, there was a twelve foot by twelve foot area that was included on the map I provided to them that they had not prepped. I pointed this out to them, and was told that Randy had painted the ground they were to prep earlier that morning, and that 12 by 12 space had not been included so they could not do that. I had them telephone Randy and I explained that they had skipped this area. Randy told me that this area was NOT included in the original "rough estimate" and if my neighbor wanted it paved, it coast an additional $1,000.00. I had a copy of the same map that I gave Premier and said that it was included in the square footage I provided them. Randy called me a liar, and said, "People do this all the time. They give me one map when I start a job, and then give me another map later on and try to get me to do more work." I was extremely angry because this was NOT the case. I asked him to look at the map I gave Premier that the first estimate was based on. I was told that they could not find their copy of the map, but they were certain the 12 by 12 area was not included. My neighbor grudingly agreed to pay the extra money, and so Premier did prep this area. The next day I re-measured my neighbor's driveway and arrived at the same square footage that I had included and submitted to Premier in October. I called Premier up to talk about this. I was told by Heidi that they had found the copy of the map I provided them, and that yes, the 12 by 12 area WAS on the map and included in the square footage I provided. There was NO apology for they calling me a liar, or telling me that I had tried to cheat them into paving more than was on the map. They did say that they had not included this area in their estimate (curious since it was on the map and included in my square footage) and that they would need $600.00 more, not the $1,000,00 they initially demanded. My neighbor agreed to this even though I believed this area was included in the earlier estimate. Well into mid-July I emailed Premier to inquire when they would return to pave our driveways. I was told that they would be paving in our area in two weeks, and both jobs would be done then. Heidi then said that they had not received a signed estimate from me. I explained that they had made a mistake on the last estimate that they sent me, and that she was going to correct the error that "shrunk" the thickness of my re-surfacing. Because I had not received a copy, or been told that I was required to sign a copy I had not done this. I told Heidi if she sent me a corrected copy, I would sign it and return it to their office the same day. She did email me a corrected estimate in the amount of $6,760, and I signed the estimate and hand delivered it to her at the Premier office the same day.
Two days later I saw that I had an email from Premier, and I opened it thinking it would tell me when they would come to pave my driveway. My neighbor's driveway had just been paved a few days earlier. Instead this emailed stated that they could NOT complete the job for the price they quoted me. They wanted $1,240.00 more money. I was surprised and angry since we had agreed to a price. I asked them to honor the quote they provided, and they refused.
