If could give zero stars I would.
Brought my car to them from 8hrs away after talking with Steve about what I wanted to get done. A simple install of my rebuild and a retune. Steve initially sent me a quote/estimate for the work, $2650 and about 2 months time to complete.
29 weeks later my car is "done" and they are asking for $9800 for the exact work stated on the quote.
Now I assumed that the quote was low, but not $7000 low. It was obvious my car was not a priority as when I would call to get an update I was told numerous times that the tech ran into an issue and was taken off the car and they were waiting for the other car to be completed before putting him back on mine.
At the first indication that I was not happy with how the work was going they did not hesitate one bit to tell me to pay my bill and come pick up the car uncompleted. They knew they had me over a barrel as I needed the car done by a date and was 8hrs away.
I went and picked up the car after they claimed it was done, owing about $3000 left on the bill. Regretfully wrote them a check as after looking over once home the car was clearly not done and the work that was preformed was very sub-par.
The tune was the main reason for bringing the car here, but the transient throttle setting in the ECU was not setup so the car would fall on its face when slamming gears. I had to have another shop complete this work on the tune.
Here is the list of the mechanical issues I found after getting the car back from what I can remember as there were so many.
1. The speedometer did not work when the car was picked up. This is due to the fact that they for some reason routed the engine harness wires for the transmission to the driver side headlight, zip tied in place and left hanging. They told me they assumed the speedometer never worked instead of asking about it.
2.The hood wouldnt close with how the intercooler was put back in, as it did before.
3. Missing transmission plate that goes on the block on the passenger side, and missing throttle cable bracket that goes in-between the LIM and UIM.
4. Electrical tape was just wrapped around the battery fuse block terminal.
5. The cover in the truck for the fuel pump hanger was just left not screwed down and rattling like crazy when driving the car, also the screws are no where to be found.
6. They let my battery die and it would not hold a charge after. I even gave them my maintainer, it was not used. They couldnt even find it when I came to pick up the car.
7. They kept setting off the alarm somehow so instead of putting it into passive mode they just disconnected the siren and did not hook it back up when I picked up the car.
8. The turbo blanket that I provided was not tied down and was just sitting on the turbo.
9. They did not follow the vacuum line routing instructions for the dual port wastegate and it had to be redone. They also did not know how to setup the wastegate properly and I had to have another competing company hold their hand to get this setup right.
10. Stripped out holes on the new intake manifold, had to be coiled to be put back on.
11. Grounded the chassis harness to the block using a cooling drain hole.
12. Gave the car back to me with a broken clutch fork.
13. The car would fuel cut in a straight line with how they re-installed the same fuel pump I had before. It did not fuel cut previously.
14. Spilled what looks like some kind of acid on my brand new Work wheels, ate through the finish on the lip.
Again there are more issues I am forgetting.
After discovering all these issues I canceled my final payment check and sent them an email asking to discuss the issues and to some kind of resolution. Luke then called me the next day to discuss. It became apparent on this call that Luke, the owner, is very disconnected from the wrench side of the business and only does the tuning as he had no idea of any of the issues that came up along the 29 weeks. He did admit that they were over booked for the summer. So is that an excuse to take all the time they want and still charge the same amount in the end? After a short back and forth that was going nowhere he let me know he was going to talk with the tech that did my car and get back to me in two days.
I did not hear back from him and they simply just attempted to charge my debt card $1500. When that got declined they then tried $900, again declined and tried $450 which went through. With that at this point I decided to cut all ties because of this. A few days later I got a letter from their lawyer stating they were going to sue me for the full amount and pursue charges for two other crimes they claimed I committed. A mechanics lean and for writing a bad check, both of which dont apply in this case. Scare tactics.
After a few letters back and forth I settled with them but was still very unhappy with the outcome.
Use at your own risk. Caveat emptor. read more
