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    Bickford Susana Rl Est

    5.0 (1 review)

    Services - Bickford Susana Rl Est

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    3 months ago

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    PMI Richmond

    PMI Richmond

    (14 reviews)

    I have had a similar tenant experience as others who've reviewed PMI Richmond. They are very…read moredisorganized. Things to consider and be aware of before you lease through them. - Boiler plate contract that includes items not applicable to the property leased. - Lack of understanding of utilities needed for unit and where to go to get them. Was told I would need to show proof of all utilities before I could get key. And half of the utilities are handled by landlord/owner. Shouldn't they know this as a management company? - Had to pick up key at their office on southside. There was no introduction to unit on where to find things, how to access the mailbox, hvac/ heating units, etc.. they had no idea which mailbox was associated to the unit. They should be able to tell you this. I think someone should meet you at unit and show you around on move-in day. - Had a lot of maintenance requests after I moved in. - They will nickel and dime you: --monthly pet rent- $40 --monthly benefit package - $30 --monthly rent -$2800 --monthly insur- $14.95 --one time pet deposit- $200 --one time non refundable fee- $100 --lease initiation fee- $175 --rekey fee- $75 --security deposit- $2800 - Communications are very generic and many times don't apply to you. They just send it out whether or not you need it or have already responded. - Checkout- had to drop off keys at Southside office. No feedback requested or confirmation of returned keys, openers or other community passes. - Demanded receipts for carpet cleaning and house cleaning in order to get security deposit. Which I gave them. Normally I wouldn't take issue with this but the place was not thoroughly cleaned at my move-in. I had the place cleaned before I actually stayed there and again before I left. Take pictures of the place before you move in - to have on hand to prove the condition of it, should you need it when you leave.

    PMI became my rental company 2 years ago. During my time as…read morea tenant in one of their properties, they were very slow to answer maintenance request and not attentive to client needs. I have since purchased a home and stopped using them in Sept 2024. Since then, I cannot get ANYONE to return telephone calls or respond to e-mails. They terminated the relationship with the homeowner of the home we were renting. Upon the end of our lease, they gave our entire security deposit back to the homeowner and basically washed their hands. They told me that it is up to the homeowner now to return any deposit (even though we submitted it to the company to begin with) they feel is warranted. PMI left us high and dry and we have no recourse with the decisions they made. For what they charged for their services, they did not reply. I would not recommend renting a home from this company.

    Byrd Property Management

    Byrd Property Management

    (8 reviews)

    Extreme heat killed more Americans in 2023 than any other year over nearly a century of keeping…read morerecords, according to research published in the American Medical Association. My family and I moved into a property managed by Byrd Property Management during this time. I happened to be undergoing treatment for a traumatic brain injury at the time as well. Clearly it was an not ideal time to be moving-- during extreme heat with a brain injury--but it was nonetheless what we were working with. Due to my brain injury, I was experiencing what my occupational therapist described as "autonomic dysfunction," which made it very difficult for me to regulate my body temperature, breathing and blood pressure. Therefore, I was extremely vulnerable to heat injury- during this period of time. Also vulnerable was our youngest son, who was born with special needs and has sensory issues, and my husband--a retired military officer and decorated combat war veteran with a service-related disability that requires him to use a machine to help him breathe. Needless to say, working air conditioning and adequate ventilation are not optional for us but mandatory for our wellbeing, and arguably a matter of life and death for some of us. Unfortunately less than a week after we moved in, our air conditioning stopped working. The temps soared above 100 degrees on many days over the course of the next month, and we spent many hours during the day at Starbucks or somewhere with air conditioning. It felt like torture to me on some days when all I wanted to do was take a nap, as my brain injury caused me such extreme fatigue, but it was too unbearably hot to sleep in my own home. And at night, when we had nowhere else to go to get cool, we had no choice but to sweat through our sheets at night, tossing and turning, unable to get comfortable enough to sleep for an entire month while our air conditioning remained broken. Some portable ac units would have been appreciated, but we were not afforded even a scant modicum of care; instead our family was subjected to extreme heat and inadequate ventilation for an unreasonably prolonged period of time. Meanwhile the fine folks at Byrd couldn't be bothered to even offer us a fan. Not that a fan would have been much help, as only one downstairs window would open; the rest were stuck. So we were unable to even benefit from the cooler night air by opening up windows. It was truly miserable, unbearable and oppressive in that home. It was nearly impossible to sleep when it was 85 degrees inside. We tried putting cold wet rags and towels on our bodies and heads and lying in front of a fan, but it didn't take long to heat up again. Inadequate rest at night combined with prolonged exposure to extreme heat resulted in a marked increase in my symptoms. Because most of the windows wouldn't open or accommodate a window unit, out of desperation we bought some portable air conditioning units for our bedrooms that cost us about $1,000. But unfortunately, we could only run one at a time or else the breaker would trip and all of the power would go out upstairs. We tried many different configurations of surge protectors and extension cords to no avail. We could only run one unit at a time and cool one bedroom. Needless to say, these conditions did not make us feel valued or appreciated. We felt like we were being punished for something, but we didn't know why. Maybe they didn't appreciate us complaining about the habitability and condition of the property so much. Nevertheless we continued to pay our rent on time and did our best uphold our obligations in good faith. I'm afraid we cannot say the same for Byrd. Based on results, Byrd seems to consider it optional or "a courtesy" to abide by the laws which govern their conduct, laws that are intended to keep the public safe. From our perspective, Byrd has done nothing but FAIL to uphold their duties, including but not limited to the most fundamental duty of care, putting vulnerable tenants wellbeing and very lives at risk. It warrants investigation. Would not recommend. And this wasn't even the worst of our experience, not by a mile. It got downright creepy when random dudes started showing up at the door unannounced, some didn't speak english so I had no idea why they were. Not cool. The homeowner regularly delayed responding to maintenance requests for weeks or months, if at all. It reminds me of something that might be on a meme: He doesn't always respond to tenant's maintenance requests, but when he does, he sends non-english speaking contractors to their homes many weeks later and without notice, C'mon, man!

    11/19/25 Dane Gibson with Byrd came to my door looking for the owners of the property I rent. His…read morefirst interaction with me was "how long are you going to be here (living here)?". Yes, very odd way to introduce oneself. He explained he had a meeting with the owners and I advised him they bought a new property and do not live at this address. When queried, he volunteered he was not the agent who represented them in that sale but thought they might be in need of a property manager. I assured him I thought he was mistaken and not a relationship I would have entered into if they'd been represented by a property manager. Fast forward to 12/1/25 when I receive an email from Dane letting me know he is taking over responsibility of managing my lease. No other information, other than the request for an in-person meeting. Zero notice from my landlords about any changes. Owners of the property are quick to dismiss any repairs needed at the property and are generally very combative on the subject of repairs (to the point of showing up with camera to document in a false narrative way to try to prove the issue does not exist, when it does!). Second, third opinions to try to get a different answer from vendors. Penny pinchers. Not the first impression I had of them when signing a lease, but nonetheless what the reality is after putting pen to paper. Four days in with with Dane and interaction has been vile. He's gone so far as to insinuate the list of open repairs and pest control needed at the property are not "legitimate" and if deemed not necessary, I will be billed for them. Stop right there. I have a valid, fully enforceable lease with the owners, not Byrd Property Management and am very aware of what language is and is not in my lease. He's also set up my account in their 3rd-party app incorrectly so all previous payments 9/19/25 (date of lease signing) to 12/1/25 and security deposit paid directly to landlord through Zelle (the arrangement I have with the owners) is paid in full, but shows past due in Byrd's system with 10% late fees to the tune of nearly $7k - the optics are terrible! Byrd keeps sending spam emails about selling me their renter's insurance for $10.50/mo plus $4.50 junk fee to go with it (yes, a 43% admin junk fee). Today I get a new notice that my "new lease date is approaching" so provide us xxx information - no Byrd, my new lease date is not approaching (my legally binding owner-provided lease is in effect until 10/1/25), so any information you require should have been provided by the owner of the property. Again, my lease terms I agreed to with the property owner will not be changing (there was no amendment and the owner chose not to involve me in notifying me of any changes he wished to make - he did not give notice, did not get my consent to share my personal information, did not notify me he had signed up with Byrd; therefore, the lease in effect with the owner signed and dated 9/19/25 is the only lease we are working with - I do not have a lease with Byrd Property Management). Owners previously were notified of cockroaches 2 months ago (10/13) and agreed to pest control contract (home is infested with cockroaches from previous tenant), but have since reneged and left me to live with giant American cockroaches living under the bathroom vanities, behind kitchen cabinets and tile, the attic, the crawlspace, and God only knows where else they have colonized - the pests keep crawling down the living room wall from the whole house attic fan in the foyer. There are very clear laws in Virginia about habitability and providing a pest free home (pests render it uninhabitable). I happen to be highly allergic to cockroaches and have been bitten by them, so now have to sleep with lights on. Disgusting! Cockroaches carry diseases. The owners got their own pest control company on 11/11 to come out for a second opinion and to verify if there was an issue (spoiler alert, there is) - the company sent them an estimate for treatment (and yearly contract) and explained the cockroaches existed long before I moved in. Owners agreed to sign contract, "just send it over and we will approve it". Nearly a month later and no contract signed. Owners don't like the answer that their home who had two previous tenants before me (and was never covered under a pest control contract) has cockroaches! Dane is encouraging owners not to comply and to drag this out, wants to get a third opinion hoping for a different answer (only photos and notes from one of the companies say otherwise, plus an estimate from the second opinion - a company hand-picked by the owner to assess and treat BTW, but that backfired because there's a cockroach infestation!). So Byrd Property Management has proven to me that property managers (who rarely have tenant's interest at heart) are in fact slumlords and hired to aid owners in doing the least amount of maintenance and preventative treatments possible. Zero stars. Do not recommend! Run away!

    Joyner Fine Properties - Maple

    Joyner Fine Properties - Maple

    (6 reviews)

    Three Chopt, Near West End

    JFP is a great agency for buying a house In the Richmond area. Our agent, Logan, was great, and the…read moreprocess was seamless. However, (and the reason I'm only putting 4 instead of 5 stars) is that they will try and push you towards their "preferred" businesses for title, warranties, etc. Just be cautious is all I can say. Please don't make the same mistake we did, and do your research into these companies. It's not exactly clear what kind of partnership, agreements, or kick-backs they may be getting for pushing them. The decision is, of course, always up to you as the buyer. Shop around, compare prices, read the small print, and when someone at the agency hands you a paper to sign saying this is our preferred business for x,y, or z, tell them you're going to shop around first. On that note, Cinch home warranty (their "preferred" or "recommended" warranty service) has been an absolute nightmare riddled with incompetence to deal with. A proper review of that scam will be put on their respective sites and the BBB, but for JFP, it should fall on them to recommend the best, not just their partners, especially to new, first-time home buyers. Again, stay far, far, far away from Cinch for your 1st year home warranty.

    I was referred to Katie Stiles, and I couldn't be more thankful to have found her! I was very…read morenervous about the entire home buying process. Being a first time homebuyer, I was completely clueless. I wanted to make sure I found the perfect fit for our family, but I didn't even know what that looked like. Katie was ever so patient with me, not hesitating to reply to my texts, answer my calls, & meet me at multiple homes. I could tell she genuinely had our best interests at heart. Katie is exceptional at what she does. She goes above and beyond and helped our dream become a reality. We truly found a "hidden gem" in a super competitive market and I couldn't be HAPPIER!! THANK YOU KATIE!!!

    Bickford Susana Rl Est - realestatesvcs - Updated June 2026

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