I went in to buy my son his first pair of football cleats. When I walked in there were 4 employees…read morestanding around the cash register talking. As I walked up I asked if they had cleats and the one talking could not stop for a second but another employee told me "they are back by the stairs". Didn't offer to help and just pointed. After looking around I left the store completely disgusted with their service. I was forced to return due to 2 other stores not having any in stock. I chose a pair of cleats and asked for football gloves. An employee tried to point in another direction and only agreed to show me when I asked if I could interrupt their conversation and have someone show me what gloves they had. Teen (or early 20s) employees should not be managed by another teen (or early 20s) individual. Learn what customer service is if you are going to be working retail. You are not paid to socialize! I would have rather spent my hard earned money elsewhere!

We went in to buy a pair of tennis shoes and a pair of hiking boots. We unloaded our granddaughter…read moreand went in in a hurry because my husband needed the restroom. As we walked in he asked the lady at the register where the restroom was, rudely, she replied, we do not have public restrooms, so we walked right back out, loaded the baby, and went home. We will never buy from Big 5 again. When we told our family members my son said he stopped shopping there for the exact same reason. To us it was more about not having a restroom accessible to customers but to get the rudeness as well was just that much more disappointing and upsetting. I will be sure to spread the experience.

Bought a treadmill after the 2nd lockdown went into place and my kids school went back to remote. I…read morehad tried to order a treadmill from proform but they are a hot mess right now so cancelled that order and called the fitness superstore in Albuquerque. I spoke with Joann initially and told her what I needed and price range and she gave some suggestions that she thought would work and that were in stock. She was friendly and knowledgeable from what I could tell. I researched what she suggested and decided on the horizon 7.8. I was able to apply for interest free financing for 12 months via their site. I called back and spoke with TJ who took my order and who was just as helpful. They have different delivery/setup options but we opted to pickup and set up ourselves as we live 1 1/2 hours west in Gallup. However, if you have no experience setting it up I definitely recommend having them setup and/or deliver for the extra fee. After we got it home and setup we made a small mistake when we loosened the belt to lubricate the machine and couldn't center the belt. I called and spoke with Larry who gave me some tips and was super patient and helpful. Unfortunately due to my lack of experience I couldn't get it so they set up a service and came out pretty quickly at a decent price and Larry let me pick his brain the whole time he was fixing it, which took him like ten minutes. During this whole COVID-19 experience and what these "non-essential businesses" have had to deal with in order to stay open I truly appreciate that this company and their staff were amazing from start to finish and didn't use COVID-19 as an excuse for poor service, which i am finding a lot of businesses are doing during this time. I appreciate everything the staff at this store did for us. I won't be going anywhere else for my fitness needs ever again. Another perk, they are local and not a chain fitness store.

Make sure you read the fine print, not just listen to the sales person. I bought an assault bike…read morefrom the Fitness Superstore and used it every day. They told me it came with a 90‑day warranty. The bike locked up and the pedals and arms wouldn't move, so I called the Superstore. They said it was still under warranty by three days, and I told them I'd bring it in. Once they had the bike, they called back and said it wasn't a 90‑day warranty after all, it was only 30 days, and that I'd have to buy a new bike. In my experience, they have no honor or integrity!

Customer service, maintenance work is a nightmare! Still waiting on parts (2nd time since owning…read morethis equipment!) and now dealing with injuries from their neglect and failure to service the machines they sell! Like the bike, the company is apathetic!

Thank You Home Fitness Warehouse for our new elliptical. We are excited to start this new journey!!…read moreService is Great , delivery is fast and on time, Installers are quick, friendly and did an wonderful job. Thank you again Home Fitness Warehouse.

I've noticed this trend at my gym, lately, that really irks. The people who walk around with shirts…read morethat say something along the lines of "Beast Mode never stops", "The gym is my happy hour" or "Wake up. Workout. Eat. Sleep. Repeat." I have two basic messages for these people: A) Sucks to be you and B) No you don't. Don't even try to play that. You eat bacon and binge Netflix and don't even pretend like you'd rather be at the gym. Getting older sucks, bruh. It's no fun. The Fight Shop is for the type of people who don't wear it, they straight up live this mindset, they don't need to put it on a shirt. You know the type. When they workout they wear helmets and mouthguards and they grapple other gristled rats, they're obsessed with the whole mixed martial arts thing and they endure crippling injuries that they can't treat because they can't afford health insurance. If you're one of these people, go to the Fight Shop. They got your gear. They have some supplements that probably aren't good for you, but it's healthier than meth. And they represent New Mexico, with Caveman products and Breaking Bad inspired stuff because, you know, that's mandatory.

Just back from the store. It was a very pleasant experience. Needed some weights.... and GOT…read moreEM! Along with a weight rack. Had heard about the place, but never been there before. Will recommend for sure! Nice prices! Nice people!!! Keep it up!!! All smiles!! Pablo............................. out!

Came to Play It Again Sports for the first time and was pleasantly surprised to see they buy used…read moresports equipment and shoes. I looked into their website to get an idea of prices for my 5 year old's cleats. They have options for used and new, as low as $8! Very affordable. Upon arrival, their door was open. The inside is very spacious and right away we were greeted. I asked for help since it was our first time. The attendant immediately took us to a corner with all of the junior cleats. They had limited sizing, but thankfully my daughter found a good fit. They didn't have half sizes, but was assured a snug fit was necessary. We happened to get a new cleat and it was $20, much cheaper than Walmart (~$28). They didn't have junior mouth guards, but was recommended to Walmart. Overall, great customer service. The attendant helped her fit in the cleats and gave his professional opinion on how they should fit, etc. We were in and out within 10-15 min. They also have rewards, which I opted in. Also, I will most likely come back to sell back the shoes once she grows out of them.

Getting back into skiing... dont expect much in the way of service these days but I was fortunate…read moreenough to run in Kaleigh. Spent 45 minuted with me explaining everything (boots, skis, etc). I didnt buy anything today but when I do need something it will be from sports systems because of Kaliegh...

Do not go here , they're really rude and will try to kick you out even with 5 minutes left to close.read more

Went in to buy a gym bag. Not sure why all gym bags are like 20 feet high in the store--so you…read morecan't inspect or look at them. And of course, no customer service people around to help.

Went looking for fishing lures. Very limit selection. Not muck quality stuff. Small sporting goods…read morestore without much to offer