Absolutely a great place to go for your musical needs. Very friendly and professional service. Decent verity and selection of instruments. Surprisingly reasonable price on getting my guitar strings replaced. Big Apple Music is the place to go... ! read more

Vinny and the staff are super friendly, helpful, and have a lot of information. They know what they are doing and it seems they enjoy their jobs too. They actually work! Very rare these days. They were informative and flexible with scheduling. I would definitely bring back my vehicle without any hesitation! I love this place! read more

Super friendly staff in a store just about anything you could want to rock out. My son and I came in just to browse and he was able to get some playing time with a couple of models he was thrilled to try out during our visit. Before we left, we grabbed some strings and other accessories. A friend of mine has had the technicians do a full set up on one of his new guitars, and he was very satisfied with their service. read more

I have patronized this store numerous times. I purchased a Fender Player Stratocaster, a pedal or two, a lot of strings, and have also had guitars setup here. Always good service. Knowledgeable and friendly staff. Good selection of reasonably priced guitars, amps, and accessories. Highly recommend. read more

I was supper happy with Big Apple Music. Their prices were fair and they shipped immediately. I found them online after searching for a specific brand and model of drumsticks. Ordered several pair on Thursday evening and they arrived in CA by Monday! Thanks Big Apple. I appreciate your service. read more

The staff is extremely helpful, friendly, and chill. They are very honest with customers and give you real advice, even if it means they won't be getting any patronage from you. The staff who fix your broken electronics or instruments are very professional and do an excellent job. The store is kept very clean and there are lots of items to browse. Great place for musicians. read more

If the staff even acknowledges your presence in the store no matter how long you have been in there, they will definitely stare at you like you're an idiot whenever you try to explain what you're looking for. The selection of musical instruments is very basic and will mostly suit students and people who don't know any better. Avoid this store for anything other than picking up and extra pack of strings or sticks. Even then, try somewhere else first. read more

I been coming into the place for a some years. The staff is usually not very sociable but they let me play the guitars. You get the occasional guitarist from time to time that thinks it's ok to play loud,when you can't hear your own guitar. As well as the rude people who talk loudly or just make sounds. If you can't play the guitar,atleast have some consideration for someone that does. read more

Showed up a few months ago to get my blue vintage electric guitar properly repaired. It had a wiring malfunction that caused it to zap people whenever they attempted to play it. Was also able to get a beautiful heavy-duty guitar case for my guitar. Quite happy with everything. Have been attempting to learn guitar chord basics at home on youtube for years now. My fingers aren't very flexible as I'm in my 40's now. But I would dare say I am a decent lyricist if anyone local wants to form a band. I'm into writing original lyrics for Blues, Country, Rap, Rock, and R&B. I now have 33 years of experience in lyrical writing with my first 8 years being with the great Bob Dylan online. I began studying under Bob Dylan at the age of 8 after assisting several bands online with arranging a few major collaborative performances. They paid me back for my assistance by arranging that I have a proper lyrical teacher to start with. read more

Great customer service Don and Jr. went the extra mile to provide a good experience they have the largest selection of Taylor acoustics I've seen in one room and the martins are nice too. They also have a good selection of Mexican and American strats. If your in the market for a quality fender at a fair price BAM is for you. Why buy online when you can actually pick it up and play. I will go to big apple for all of my music needs when I'm stuck in the utica area. Thanks for not sucking BAM Ryan W K read more

This store never has anything you need. And if it does, you're not doing something right and you need to reassess your instrument setup. As much as I'd love to support a local business, this place has been terrible for the 15 years I've been trying to buy from them. read more

Stopped in last week. Browsed around. Was greeted by one of the owners. Zero push or pressure. Discussed a deal and walked out with a new Ludwig kit at a very good price. They were great on the phone. Glad the flood waters stayed outside! read more

Neat Store! They have just recently remodeled & have kind of moved..in the same area. They have split it into two sections...one for the music industry & one for the t.v. & electronics....but it's still the same store. read more

The guys at Big Apple are very helpful. They helped my 13 year old son get into a quality drum set that we could afford. They are very interested in helping the youth get involved in music. read more

Great prices and price matches, helpful staff but if they order something for you don't wait for them to call you, call them. Just put a vox amp and Sabian cymbal on layaway. Again we worked with Jim. Great guy! read more

The owner's son needs to learn better customer service! His rude service cost their store our future business! Fortunately, they are not the only music store in town! read more