Bryan was great. After calling other service providers in the area, his estimate was lower and he was more personable. In an era where AI customer service is the norm I really appreciated the human connection and Bryan's calming presence. It's precisely what we need when we find ourselves in the situation where we need this type of assistance. Thanks, Bryan! read more

Locking your keys in the car and holding up the Costco gasoline line is the worst! But then someone saw me stuck, made a u-turn and came to my rescue! Big Brother Towing who opened my car in less than a minute! You WANT a towing company with Good Samaritans on their team. 5 STARS!!!! read more

Thank you Bryan and Mario for all your hard work getting our truck out of the mud with your winch out, at night and in the rain! Great job and super nice team. read more

Bryan was great! Quick service and got me to where I needed to take my vehicle in no time. Would definitely recommend to anyone that would need road side assistance or even a tow like me. read more

Friendly and prompt and efficient service. He gave me an ETA and ended up arriving earlier than that. Fair price. Was able to put my spare on efficiently and helped me find a tire shop. Highly recommended. I have his number saved in the event I may need emergency car services again. read more

Bryan was friendly and extremely fast at responding, took care of jump starting my car promptly!

First off, super quick to come and assess my towing situation to see if they could actually help me and then worked with me to schedule the tow I needed. They moved my inoperable car from my private underground garage and were efficient and kind. The owner is a nice man and very communicative and made the task feel much less overwhelming than I thought. 10/10 for the work and overall experience. read more

They pulled an old car out of my garage with a long narrow driveway. Excellent Job!! I highly recommend they're services read more

It really did feel like my big brother came to the rescue! It was a fast response time and great customer. Bryan was very helpful. Highly recommend their service. Fair prices read more

Long distance dad, I called Bryan. Customer Service is alive and well with this company. If you need a tow or service I will never hesitate to call him. THANK YOU from a long distance father. Grateful for your help today. read more

So grateful for Bryan coming to our rescue! We got a flat and needed some help. Called Bryan who got to us within the quoted time, which was so appreciated as well. It was at night and we were stuck somewhere unfamiliar. He got to work quick and we were back on the road in no time. Highly recommend calling Big Brother Towing for any car issues! read more

Bryan was very responsive and helpful when our car battery went dead. Good to know we have someone reliable to help out in the future.

Bryan is the man! Really helped me out yesterday goes above and beyond to make sure to get your car where ever it needs to be safely. Great pricing as well! read more

My car wouldn't start after leaving the market. I called Big Brother Towing and they picked up right away. I explained the situation and Bryan was there within 30 min to jump start my car. I am very thankful for their quick response. Your car not starting really puts a damper on your day but they made the situation better with their customer service. Thank you! read more

My vehicle was broken into and wouldnt start so i called this place to have it towed from Alhambra to an Acura dealership in Van Nuys. I called so many places and this place gave me the best price. The tow truck guy was extremely nice and was able to move the car by himself, i'm a pregnant woman with kids so i was worried that i would have to help which would have been difficult since the car only goes in neutral and cant be turned on. The entire process was easy, quick and hassle free. They were punctual and communcative. read more

Great service quick and affordable. Our SUV broke down and this company quoted us the lowest price in our area. Very safe and friendly driver everything worked out well. read more

I went to make a quick trip to CVS and on the way out my car battery died. Big Brother Towing was there in less than 30 minutes to give me a jump. After charging the battery, the tow guy was nice enough to call Auto Zone down the street to see if they'd replace the battery for me. That was a really nice thing to do. Good people! read more

I had a blown head gasket and I was stranded in Monrovia. The Big brother team was very helpful in helping me get towed to my mechanic. Everyone was very friendly and I greatly appreciate their services. A+ read more

Big Brother Towing - Big Brother Towing - Towing Near Me - Pasadena, California

My car needed to be moved from an auto repair shop to our home as soon as possible. I gave Big Brother Towing a call and Bryan picked up the phone immediately. After getting the facts, he said he'd get back to me - a few minutes later he called and told me the cost for towing the car that day. In a few hours, my car was safely parked in my driveway. I paid via Zelle - all in all a quick, easy, and affordable transaction. read more

highly recommend!! bryan was friendly and able to get me serviced as quickly as possible and the driver, mario, was exceptionally helpful, patient, and kind despite some rude people trying to give him a hard time... pricing was also super reasonable! will definitely be recommending them and using this service again if i have to. :) read more

This place deserves no stars! I was stranded with my baby and i waited over an hour for them to come and they promise to be there in 15 minutes. The also overcharged me. They said one price over the phone and the driver said another. I don't know how this company has over 4 stars! Horrible customer service. The tow truck driver was the only nice one and showed empathy. The people working on the phone and the supervisor are unprofessional and rude. read more

Great service and no pressure to buy or get the advice done. They do assessments and honest about costs and timeliness.

Fast service from a nice and talented individual. Brian is our hero! He jumped our car and we felt like Lewis Hamilton at a pit stop it was so fast read more

Bryan is great. That sums it up. I don't have much to compare him to, but I don't need a benchmark; he's that good. Quick, efficient, professional, and as easy to talk to as a good bartender. Cash only and time specificity helps. He's my go-to wrecker now. read more

Big Brother Towing - Towing Near Me - Pasadena, California

Fast pick up Great price Very professional Great experience over all!! Bryan will take care of you. read more

Big Brother Towing - Parked my car right in front (Honda dealership) - Towing Near Me - Pasadena, California

Locked my keys in the car while on a job called big brother towing and 30 min later I was in my car. Very nice guy definitely call if you need car help read more

BIG BROTHER TOWING has Horrible service. Awful customer service. Not punctual and does not honor prices. Really bad experience overall. Reps on the phone were rude and poorly trained. They do not know how to handle customer escalations at all. When asked to speak to a supervisor to find a solution they hung up. DO NOT RECOMMEND AT ALL. DO NOT GIVE THEM YOUR MONEY. There are better towing companies in the area. read more

I called at 11am for a tow from one location to another within the same city (altadena) and the guy that answered the phone told me he would check and see where his drivers were and would call me back in 10minutes. 2hrs later, no call back. I ended up calling them to see what happened and the guy answers and says he called me but it want to vmail (which was a lie) I even asked if he left a vmail and he said no. Very unprofessional. Especially when I'm stranded and waiting to hear back from them. Smh read more

Quick, efficient, friendly. When you are stuck with a dead battery, you want to get moving soon. Bryan promised to arrive in 25 minutes but he came in 20. Thank you. read more

I was in Socal for the 4th of July weekend and of course I locked my keys in my car. I panicked a little because my insurance wasn't too helpful and thank goodness for yelp because I found this towing company from it! Bryan was awesome! He tried for 45 minutes in the hot weather. I felt really bad because after 45 minutes, we still couldn't get my keys out of my trunk :(. I knew Bryan really wanted to help me so he called a friend of his who was all the way in Bakersfield towing a truck to come help me after that task. The friend took a while (2 hours) and I continued to panic because I thought Bryan left me hanging (I would leave myself hanging since it's not worth $45 bucks trying to help me haha). But thankfully, Bryan was still in touch with me. He called me to tell me that his friend was still coming, etc. Once his friend got there, he had a tool big enough to pull my trunk handle (I don't know what it's called) to open my trunk from the inside and yay I was reunited with my keys!!! I was so happy! All the yelp reviews were true! Bryan showed up promptly and was very helpful! I'm definitely keeping his contact information in case I ever need road assistance in Socal! :). read more

Had an issue with my car so I decided to have it towed to a mechanic. Called and Brian offered a fair price and towed me out in no time. Very professional and speedy service read more

Bryan of Big Brother towing really made sure he lived up to their namesake today My car was at a garage where it had been for 4 days with NO work completed on it. When I came to have it towed to another repair facility, the owner here actually tried to PHYSICALLY block my access to my car. He yelled at Bryan to leave (and if it were me, I sure would have!) while trying to extort money from me for work that hadn't been done. I looked up and Bryan had gotten out of his struck and was standing in the entrance of the garage, waiting for me with his arms crossed. I felt like a bully was trying to take my lunch money and my big brother came and said NO WAY BUDDY! We finally got my car out, and he was so cool. Honestly, if he wasn't there, I probably would have had to call the police. Ethical and willing to help out someone in need--simply because it's the right thing to do. How many people can you say that about nowadays? Anyhow, if you need regular tow service, or emergency towing (they're 24 hours), these are your guys! I know they do towing in the San Gabriel Valley and Pasadena, but they probably can provide roadside assistance elsewhere, too. read more

Big Brother towing is the real deal with fair prices.. He gets the job done.. Helped me move two trucks at once from San Dimas to Alhambra. He knows his treets and knows his business.. This is the second time ihave used their services and both times his professionalism was exemplary. You wont go wrong using big Brother Towing. read more

Big brothers towing was fast and Bryan was cool. He will take you anywhere in Pasadena for $45. He has a tow behind and a flat bead if you need it. read more

WOW! I Highly recommend Bryan. He was So professional and Such a Great Guy. He helped me tow my car so far. I APPRECIATE IT So Much Bryan. THANK YOU!!! We talked all the way home. Great Price, Great Service! read more

Just so you know, if you get stranded with dogs this guy won't let you ride with them in his truck. They have to ride in the towed car. Not cool. One of our rescue yorkies doesn't even have teeth. read more

My car just would not engage in gear. It was so hot outside too. I called AAA they stated they would be there in 2-3hrs. I was really frustrated. I gave Big Brother Towing a call. Brian Arrived in 10-15 minutes hooked up my car.dropped it at the shop. Can't thank you enough Brian at Big Brother Towing. Your the Best read more

Excellent service.fast service as well.got me out of a jam.the driver was very helpful and the price was way lower the other tow trucks I called.thanx so much. read more

Bryan was prompt and very efficient and the prices are very reasonable. I would definitely use Big Brother Towing in the future. Great customer service! read more

What a great company! They saved my stranded butt! They were so nice...the guy said he had a few people before me & would be there in about 45 mins. Then, he showed up 20 mins later! He was knowledgeable, friendly & professional. I highly recommend them for your towing needs! read more