Has not shipped an order placed. Has not replied to email sent and Phone line has been busy for…read moreover 2 days. Order placed on 8th, and it is now 11th, and still no contact.

I put in an online order on April 21st 2020 and I have not even received a shipping email from them…read moreand they definitely took payment out of my account. I tried emailing and calling them several times and no response. I am on disability and need these items and can't afford to lose money. I understand about the Covid-19 situation but there is nothing stating they are closed. In fact it says they have been open this entire time. If it is just delayed then a email with an update would be nice instead of sitting here waiting and wondering if they ripped me off.

Wonderful and personable, the owner Mathew always knows what you need. Best smoke shop in Squamish…read morewith good variety, price sometimes can be a little steep but overall great service and products!

Great little space easy to access and has a great variety. Everything is laid out nice and the…read morestaff is quite helpful. Right beside a convenience store which is great for a location. This place should have what you're looking for.

Friendly staff Nick helped me out. I really wanted Melon. They didn't have but suggested…read morewatermelon and a few others which were very good. Good selection and value will go to this vape store again.

Very friendly staff they are always helpful and after you spend a certain amount of money you get…read morefive dollars off next purchase which is always nice

My new vape I bought was leaking and they fixed it right up. Good customer service and they are…read moresuper funny over there. One thing.. would be maybe a fan in their store lol to help with the cloudiness. Or maybe thats just vape shops are? Anyways! It's an awesome place

Excellent service,great rewards program.Neil is a very friendly and knowledgeable guy who…read moreunderstands how to treat customers and build his business.Spend your money here,you won't be disappointed!!!!

highly recommend! great customer service, prices are fair! highly recommend making them your go to…read morefor vape products!

1st Visit an employee helped me, she was very nice and informative for a new Vap buyer. Wish I…read moreremember her name. She helped me decided on flavours and was very informative. My next 3 visits I talked and bought from the owner. He didn't care at all about his customers. Most likely because he's moving or closing up the shop soon, Not surprised with his unpleasant attitude and lack of customer care. It's very very rare I leave a bad review but I work in costumer service, unpleasant to deal with. Will be looking for somewhere less convenient with better service.

One of the best vape shops in Richmond , best customer service staff is all friendly and outgoing…read more When there is an issue with you're vape or pod system they will try their best to fix it to ensure you that you walk out happy. I have been a loyal customer and bought all my pod systems from Lucky 8 Vapes! Staff there usually Bryan, Matthew , Louie and nick and as well as the rest of the staff are great, to ensure you the best customer service that is needed! For example they did not sell a certain type of juice and that they did not carry it and so they ordered it for me from somewhere else and delivered it to the store! Esp don't miss out on their great deal on holidays.

Poor service, can't believe I spent 100 bucks plus still haven't received the products after 2 days…read moreafter expected delivery

My favourite vape store in town! The people who work here are so friendly and helpful. I have…read moreshopped at other vape stores who are always too cool for their customers and end up closing a couple months later because of their lack of service, so Clouds is the only vape store I shop at now. Parking can be a little tricky, so try to come during non-rush hour so you can park outside. Their selection of juice and devices are great and there is always something new to try. They are very knowledgeable about devices as well and so helpful for beginners who might be intimidated by other experiences. The prices are fair and if you buy in volume they will always offer a discount. They are really good at replacing defective coils, and when you switch devices and have extra coils you can always bring them in to trade-in for new ones too. I love that it's always busy here and sort of a meeting spot for avid vapers. Good sampling bar too for trying out new flavors also.

Been trying to figure out why i always cough when i tried vaping. Been to a ton of vape shops. The…read moreowner and his staff explained to me that I needed to match the voltage with the vape device, the coil and the strength of salt nic to make it work. at last I have a vape that works for me . They even offered to let me return the coils if they were not the right fit. Now I can use vaping to reduce my nicotine intake step by step to eventually quit. These guys rock.

Very friendly and knowledgeable staff. With a great selection of mods and juices. They make their…read moreown juice and sell other brands. Tons to choose from! You can sample the flavours before you buy too!

Excellent hours! So many choices and kind and knowledgeable staff. Maria gas such a great points…read moresystem.... who doesn't love a pints system for free stuff!

Excellent service with knowledgeable staff. After I moved, there is a shop that is closer to where…read moreI live but, I prefer taking my business here. Glad they stand behind their products and don't induce the price gouging I've seen at other shops. The selection is second to none. They always have what I'm looking for and sometimes things I didn't know I was looking for yet.

I've been a customer of surrey vape for 5 years now all because I don't ask prices the one guy that…read moreworks there sells me a pod for a Cali burn a single pod for the price of two and doesn't bother to tell me that I can grab two for that price and then to top it all off the if you were coming here for 5 years now you know we would have given you an extra coil or refund we dont rip customers off and our website says $7.95 each plus 26% tax = $10 they work out to 6.50 each if you buy multiples. Sounds like a fake review to me . R.G. ?????owner replies back with (if you were coming here for 5 years now you know we would have given you an extra coil or refund we dont rip customers off and our website says $7.95 each plus 26% tax = $10 they work out to 6.50 each if you buy multiples. Sounds like a fake review to me . R.G. ?????) Yeah I won't be going back the guy at ​EZ vape would never let that happen

For well over a year now, I have been a customer of Foggy's Vape store. The service is exceptional,…read moreeveryone working there are so pleasant, helpful and go out of their way to make sure you are satisfied. I have had bad experiences with other vape stores in Nanaimo, but Foggy's is by far the best shopping experience I have ever had, and the prices are great too! I would highly recommend this business!

Foggys it's the best vape store in town ! The staff are all so kind and very accommodating. They…read moreare very knowledgeable, informative and helpful every time I go . I past two other vape stores on my way to foggys from my house but due to the positive experience I have every time , I drive out of my way to their business. I have had negative experiences at the other vape stores in town multiple times but never at foggys . The manager Trystan is awesome , upbeat , energetic, informed , accommodating and trains his staff to be the same way . If you are looking for a vape store in Nanaimo , this is the one to use !