For a year and a half, Melissa cleaned my two bedroom apartment on a weekly basis. Her prices are…read moreextremely affordable, and she was always communicative, optimistic, professional, and trustworthy. I was not present for many of the cleanings and never once questioned Melissa's integrity or character- she is a wonderful person with an amazing work ethic! I opted for a "general cleaning" most of the time, but if an area of my place ever needed a little extra love, Melissa was happy to accommodate. Sometimes piles (and I mean PILES) of clothes needed to get sorted and put away, or the kitchen needed a good deep cleaning and organization. Melissa was always up for the task! Melissa's cleaning services greatly improved the quality of my day-to-day life so much so that I recommended her to my family and other friends, who also had a similar experience. If you're looking for quality cleaning services at affordable prices, look no further!!

We had such great experience with Melissa. She was a recommendation from my friend, and it's been a…read moreyear now that we have her come back once a month and help me greatly with organizing cleaning! Would highly recommend her to everyone!

It was difficult to find a company in Hilo to help my grandmother clean out her home. Luckily a…read morefriend of mine referred me to Jessica at Punawai Cleaning. Her website is very easy to navigate. Within 24 hours Jessica contacted me to schedule an appointment. We did a walk through at my grandma's house and quoted me a price. She showed up promptly on the day of cleaning. In a few hours, bada bing bada boom! The whole place was immaculate. Grandma said it was better than when she first moved in. Jessica is very pleasant and professional. The place was in really bad shape. I mean, I'm not gonna say hoarders (because I love my grandparents) but, um, you know.... Thank you Punawai Cleaning. You da best!

Mahalo to Jessica and her team for helping me out in a stressful situation. I had to move out of my…read morerental on short notice for the owner to move in. I was trying to do it all by myself but in reality I needed reliable help. Jessica to my rescue! Not only did her crew get the place spotlessly clean, they helped me get the final big items in my moving container. On my final walk through, the property manager was very impressed and I got my full deposit back. The place was cleaner than the day I moved in. If you want your security deposit back let Jessica work her detailed magic.

I posted a project on Yelp while looking for cleaning services, and I was very impressed with…read moretheir prompt and professional communication. They were responsive, courteous, and provided all the information I needed right away. Although I ultimately chose a different company due to the specific scope and scale of my needs, I truly appreciated the way Priscilla handled the inquiry. Based on this experience, I wouldn't hesitate to recommend them to others looking for reliable and responsive service.

The service I had scheduled for was a deep clean, specifically requesting the windows/window…read morescreens/window grates, oven, and fridge were focused on. I was really disappointed after the appointment because I noticed throughout the following day or so that there were many areas that were still dusty or dirty - specifically the windows and the oven. Almost all of the areas of the house that had been worked on, I went back over to clean myself almost immediately because they were either streaky, half-done, or not at all touched. If I had known that my expectations weren't going to be met for the session/service, I wouldn't have set it up. When I reached out to let Priscilla know 1:1 that I had concerns about the service, I didn't get a response. Due to what looked like low-effort work, being an hour and a half late, poor planning, and poor communication, I would not recommend this company to others and will not be reaching out in the future.

Awesome service from Paul and his crew. Needed a very last minute cleaner for our rental house and…read morePaul got back me right away. His crew showed up on time and left the entire house spotless. Will be calling them again if we need another cleaning. Thank you.

Paul King very responsive and consciencious...... good…read moreproprietor........................................

We have been using 3T Cleaning services for almost 2 years now. They are absolutely the best…read morecleaning company we have ever worked with. Since day one they have been very professional, courteous, impeccably clean, trust-worthy and prompt. I would definitely recommend 3T Cleaning to everyone I know!

From the owner: When you need a dependable and trustworthy cleaning service for your home or business, look no…read morefurther than our family-owned and operated company. At 3T Cleaning, we look forward to doing business with you!

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.