After spending $1540 on a new set of tires in Richfield, UT we were losing air fast in one of them about 100 miles out. We ended up changing it out for the spare to limp us along to Grand Junction. The manager at the Big O tire on Grand Junction was great! The valve stem didn't get replaced when the new tires were put on in Richfield. They got us in and out right away and now we can head to Lakewood with confidence in our new tires. No charge. read more

Came in to BigO to get my AC recharged for a part that just was replaced. I came in with absolutely NO engine light on left with an engine light on and then they tried to upsell us some crazy things absolutely unacceptable they're just here to rip people off. !!!!!! Sorry sweetheart not gonna work here. My husband was a master mechanic before we moved to GJ BE AWARE OF THIS LOCATION !!!! read more

Multiple complaints: Filled up left driver side tire to 97 P.S.I And passenger to 72 P.S.I both way other what my actual P.S.I should be, got on the interstate started fish tailing before I had to pull over check my tire psi lower it to the proper amount of air A service I thought I had paid for but was mistaken. Giving another chance I purchased two more tire and had them mounted by the big o crew. I woke the next morning to one of my brand new tires flat. Concerning me I put air in the tire and brought it back to big o. When I got there they took the tire of and found a hole approximately the size of a pen head which they offered to get welded for me never giving and explanation just offer to get it welded for free. About five or six months later the weld fails on me while driving down the interstate causing front end to shake causing me to pull of the interstate for another time because the air was getting released on rim with a failed weld. Took it back to the shop on north to see what they can do anything about this and they said I could pay 75$ to have all metals re weld their failed weld. The lack of accountability on shop guys and sells man shocks me. read more

Would not give quote by email when all other tire companies did. They wanted me to call, if I wanted to call and listen to their sales pitch I would have called. I just wanted an estimated cost for four tires. read more

The team here is amazing! We were in town for Thanksgiving and got a flat tire the morning we were supposed to leave. They were super fast and friendly. Definitely top of the line service!!! read more

The entire team at the North Avenue Big O is amazing. I'm a returning customer and every time I come here I receive nothing but outstanding service. The entire team is always very polite courteous and they go above and beyond to always provide exceptional service. I have been all over to many tire shops and have been treated the best here by far. A huge shout out to the manager Alec for your amazing leadership and wonderful team. as well as a big shout out to everyone here. Thank you for your continued amazing service....SC read more

I came in just expecting to pump some air in to my tires because they were really flat. I also had a whole in one of my tires that Brendan found and took care of. He did it in a fast and extremely nice manner. This is the place to go for your tire needs for sure. Thank you Brendan read more

After talking to billy on the phone about a set of tires i sent my wife down to have them put on the car. Without knowing who she was he was very gracious and courteous. In a timely matter he helped her out and went above and beyond to make sure she was taken care of. I will be sure to reccomend this shop to friends and family. read more

Billy Hendrix is the guy to see!! Amazing customer service and always goes above and beyond!! Highly recommend him!

Courteous, quick service to take a screw out of my tire and patch it. No charge! Thank you Big O!

Was in need of getting my fuel pump replaced quickly and they took care of me with very short notice. Very friendly.

This shop is great! I refuse to take my car anywhere else. They are always so kind on the phone and welcome you as you walk through their doors. If you need a guy ask for Alec! I have never gotten better costumer service at a tire shop before. Highly recommend if your looking for good tires and service! read more

Friendly and efficient. We had a slow air leak in our tire due to a stuck nail we picked up on our way from IL to CO. We called in the morning Matt answered and told us to bring the tire in. Getting there we were greeted even before entering the shop by one of the mechanics. He took the tire in and fixed it in less than 10 minutes. Definitely recommend. read more

Best store in town, I never take my car anywhere else! Great service. Ask for Alec, always great to work with. They always help out when it comes to tires and maintenance. read more

Was a walk in on a Thursday morning(today) for an oil change. I was told with the tire rotation and alignment check included it would be around an hour and 10 minutes. Given the current state of things they had the waiting room blocked off so you can leave or wait outside. Understandable, no problem. Over an hour and a half of standing right outside of their building I walk around back to check on my car and see it parked outside. I go in and ask if it's done, first they tell me they're still waiting on the alignment check, then that changes to it's done, we tried calling you. Confirmed the phone number given I had my phone in my hand the entire time and didn't receive a call or voice message of any kind....they had the right number, I'm going to guess no one actually called. Not to mention I'm standing on the other side of glass....I guess stepping outside to see if I was waiting for something in particular wasn't in their ability either so I was left waiting for who knows how long for no reason. Then I get in my car and drive away when I realize three of my tires still need air. How are you going to do a tire rotation and alignment check without putting the right amount of air in??? Everyone I spoke with was friendly but they are clearly unorganized and need to get their act together. What a mess!! read more

Took car for brakes was charged 400 to do brakes. Still squeeking. They will not stand behind their work. They are now saying they replaced the front brakes when receipt said they replaced back brakes. Frauds!! Now there is red paint all over the side of the car. Calling the cops for fraud and wrecking my car into a pole at their facility. Liars cheats and thieves!!!! read more

We were driving through town on a road trip from WI to CA. We realized one of the tires on our trailer was separating and needed to be changed ASAP. We showed up without an appt and both tires were changed within an hour. The service was incredible. We are so thankful for the quick turnaround and friendly service. read more

This shop was awesome. I was traveling through town and had an issue come up. They got me in right away and fixed my issue super quickly. I was back on the road in no time. Super honest/trustworthy shop. Highly recommend! read more

Well it's been a long road but Big o tires hooked a guy up! They came out and fixed the mistake that was made and We worked out a deal! Shout out to my boy Skyler and to the reginal manager Martin for taking the time to work with me! I know I'm not the easiest at times! Lol My truck is now back to looking 100% again and I couldn't be happier! Thanks again! read more

Had to drive 3 hours to get to Grand Junction so I got onto the Big O website and set an appointment to be sure I could get in in a timely matter as I had to drive three hours back home. I also wanted to be certain they would have the tires I needed in stock. The website said they had two available. I received an approval for the appointment at 1pm Saturday the 29th of June. When I got there I was not on the appointment board, They had no record of me (even though I had the approval receipt on my phone) and they did not have the tires I needed in stock and could not get any until Monday. No more Big O tire for me. Went down the road to Discount tire and had two mounted right away. costs a few dollars more but worth it. read more

I just had a great experience. At stoplight car next to me told me I had a flat. Pulled through the light into the Big O. They took the car right away, and in 20 minutes had a hole plugged and ready to drive away. With no cost. For new tires will definitely go here, even though it is out of my way. The friendly manner, and attention they had was impressive. read more

Had to buy a new tire and asked them to check my brakes. They said rear roters needed replaced as well as brake pads and the quote I got was $380 ish which I felt was over priced. I bought the brakes myself for $40 and went to a local mechanic who replaced the brake pads and said the roters were fine and I paid him $40 for the labor. I most definitely would never recommend anyone getting their brakes replaced here unless you like over paying!! read more

I called to check availability and pricing for some Nitto tires. The guy said he would call me back in ten minutes. After I didn't hear from him in over an hour I called him back, but he still hadn't found out anything. When I called a third time he had a price so I told him to go ahead and order them, but I guess he forgot, because when I showed up two days later to have them installed, nobody knew anything. I got the old "Who did you talk to?" routine. I ended up going to R&R and got them the same day for about $25 less per tire. read more

Went to take a new car in. They took it right away. Only to wait 4 hours before even checking it out. I just needed a quick "this is why your check engine light is on" thing. But apparently they can't tell you that the car is was behind. And then it takes 2 more hours for them to tell you that a fan (that my dad saw first and wanted them to check out) wasn't spinning. Thanks for the obvious. But overall crap experience because it took 6 hours for them to tell me the same thing that my dad could. read more

We were broke down on the side of I-70 somewhere between Utah and Colorado. We are from California and we're moving our son to Colorado. We had a truck full of furniture and were towing a vehicle on a car dolly. Our radiator blew and we were stuck! Dan's towing took us into Grand Junction to BigO. The guys at BigO took us right into a bay, knowing we were really in a pickle. Skyler greeted us and asked where we were from and to our surprise he graduated from the same high school as we did in Southern California! That's when we knew it was going to be ok! We were sure other things were broken like the head gasket and also we thought our battery might be done. They checked everything and were totally honest with us out of towners and only replaced the hose and reservoir and 6 gallons of antifreeze too! It all happened so fast! I didn't know parts could be delivered that fast! We were in and done in about 45 minutes. They were so kind! Honest and good! Thanks BigO! read more

I was traveling with my daughter from Fort Collins, CO towards home when my daughter informed me that she noticed a nail in one of her tires. I told her we needed to get it fix asap as I didn't want to take any chances of having a blow out or getting stuck in the middle of nowhere with a flat tire. I called Big O Tires and they informed me that they could do the repair. We arrived several hours later and dropped her car off. We walked down the street to grab some lunch thinking it might take awhile to do the repair. I got a call before we finished our lunch informing me that the car was ready for pick up. We were completely surprised when we went to pay and were told that the repair was "no charge". I am truly grateful to the staff of Big O Tires for getting us back home safely. I am also looking forward to an opportunity to "pay" Big O Tires' kindness & generosity forward. . read more

Decent service but don't go if you don't have three hours to spare. Went for an alignment I was the first costumer of the day, took them two hours to get me on to the lift.... And another hour to finish the job. They usually do a good job but they are slow and pricey. read more

Can't say enough about what the guys at this shop did for me! Came in with a new Sprinter Van that had lost all power steering fluid. They found time on a busy Saturday to help me get back on the road. No charge!!!! Honestly, best shop ever. read more

On Friday 12/27 ,I took my car into The 2894 N. ave Grand Junction location , for a "engine light on" was told 2 Upstream Oxygen Sensors were needed and 1 Downstream sensor was needed , when I received the invoice , I checked the part number on the invoice DEN 234-9009 & Bos 13338, then called O'reilly auto parts, where Big O had claimed that they had to pay $308.99 for each upstream sensor , O'reilly auto said that they sell the upstream sensors for $181.00 each , the DownStream sensor BOS 13338 is Priced at $80 , BIG O Charged me $220 for the Downstream sensor , now when I called the manager Dave , or Michael Burke , I spoke with Dave who hung the phone up on me , then I called back, and Asked for The number or E-mail address , i was refused the the phone number , then given a mumbled E-mail address , Is this how BIg O Tires does business ? so i got charged $308.99 for a $181.00 part ,Is Big O Tires Ripping People off or is Dave at 2894 N. Ave Ripping People off? read more

DIDN'T TIGHTEN THE LUG NUTS AFTER PERFORMING A SIMPLE TIRE REPLACEMENT. CAUSED ALL SORTS OF DAMAGE TO MY TRUCK. They had my truck for five days to fix the damage they caused. Then lied about my ball joints being damaged and then didn't replace them and then gave me my truck back after five days in an unsafe condition AGAIN. THEN after not completing the repairs they assured they would, they had the audacity to ask me for $600 to finish the job. Had to go to the Better Business Bureau because they're corporate executives won't call you back. read more

It is great to have Martin back at the store! He takes care of my family every time I come in!!! Thanks Big O for always being there!! #Thankful read more

I spilled coffee all over the floor and the nice sales man David continued with a smile after he mopped up my mess. He helped me find the best tires for the money and mileage. read more

Horrible estimates, I've spent 2 hours watching people in the bay horsing around, 6 people standing around....while car are piling up. I would almost rather spend time at the dmv instead of this money show read more

I was in town from Denver for a trip, and I got a nail in one of my tires. I made it to Big O Tires about 10 minutes before they closed on Saturday, and they were cool enough to pull my car in and patch the tire immediately. They stayed past closing to help me out and didn't even charge me for the patch. Excellent service! read more

Customers, After calling and speaking with "Matt" finding out that they could get me right in for a tire spin balance and rotate, ( my wife) purchased the tires their. I waited 10 minutes for "Matt" to help me. Matt walk off, 5 minutes later Matt help me saying it would be 45 minutes, no later, and I would be out the door. 45 minutes later I approached Matt who said, "Now 4:15pm", OK?, whats 4:15" Matt says, "now 4:15". It is already 4:15. Matt says "we'll"ll get you in at 4:15". DUHH!!! I then ask, where is the car? We walked out back, the car is setting in line. The car has been setting out back the whole time!! Matt" had plenty of time to share with any delay me thru out the hour I waited - Matt was 10' away the whole time. "Matt" lied over the phone and worse lied face to face. OK, so here it is. Lousy companies hire lousy employees and provide lousy services. They do not give one sh-t that a customer walks away. Expect very little from this location. Zero apologies for this review. John Abramson Grand Junction, Co. read more

WORST SERVICE EVER!! I left two rims overnight all they had to do was mount and balance two tires, I called the next afternoon to confirm the work had been done. I was told they were ready, told them I'd be in at 5 to pick them up. I get there at five, had to wait 30 minutes just to find out they had not even mounted the tires yet. I asked for the manager, only to have David deny that he was the manager (he said he was an assistant manager) though his business cards sitting on the counter noted him as the Service Manager, he told me "sorry" he would talk to his employees. NEVER EVER will I take another tire to this BIG O, when a manager doesn't even have the Nerve to accept responsibility for their employees actions, I want nothing to do with them, from a Manager of over 15 years, your job dude is to take responsibility for your employees, not deny that you're a manager!! POOOR POOOR management choice!!! read more