I wanted to take my time writing this review because this isn't my first time visiting one of these locations, but today was, by far, my best experience. I scheduled this during the week since this is now my older son's car and he works as well. Originally, I had an 8:30am appointment that I knew wouldn't work, so I tried a completely different shop. I went in early, explained what I needed, and instead of helping, they started questioning me, making me regret my life choices lol, and told me they'd have to keep my car ALL DAY. That didn't sit right with me. So I decided to come back to this location, and I'm so glad I did. I explained the exact same thing, and the front desk immediately said, "We'll take care of that and even add a tire rotation for free." Yes... FREE. They handled everything quickly, diagnosed the car, and had me back on the road in no time. The whole experience was smooth, respectful, and efficient. I'll definitely be coming back here. I felt heard and that makes all the difference. read more

Bryt was helpful and service was great. Recommend use of this service specifically this location.

Amazing service kdubs and Eli are great help today! I really appreciate it helped me when they didn't have to and didn't ask for a penny!! read more

Big O Tires - Kdubzz and Eli were so amazing to me today helped me out when they didn't have to and didn't ask for a penny! - Tires Near Me - Las Vegas, Nevada

I came in for just a quick fix check on a tire leak. The service guy didn't explain to me that this would be a full inspection on my car. I didn't need a full inspection as I go to another place for that. I just needed a tire check. The technician started looking for the tire lock going through my whole car front seat, back seat then my trunk that is when I asked what they were doing? The service guy said looking for the tire lock I said all they have to do was ask me instead of going through my whole car. That was invasion of privacy and it took more time than needed. I just needed a tire fix. Granted he didn't charge me for the visit. But communication would be good as I would have never gone there if I knew they would be doing a full inspection when I only asked for a tire fix. I would have planned differently but honestly I would have never gone there. read more

Great job finding and repairing front tire from nail within 20 minutes and tested breaks and other items as requested all good. I would highly recommend BIG 0 in Las Vegas as the best for cars and have been using them for the last five years. They also saved me allot of money on annual inspections of my cars Audi and Chevy for warranty so I don' have to pay the dealer like $600 to change the break fluid when it doesn't need it. read more

Big O Tires - 2022 Audi Q3 Big O does it all as needed - Tires Near Me - Las Vegas, Nevada

These guys really helped me out, names are "Stitch & Cyp. Had a nail stuck in tire and they fixed it quickly! read more

The tire on my Ram was deflating nonstop so I stopped at tire shop down my street and they couldn't find the issue, I suspected it was the valve but the technician over there told me it wasn't. I'm pulling a heavy trailer tomorrow morning so I needed my tire fixed asap so then decided to go to Big O Tires here on Rainbow Blvd to get a second opinion and they found the issue within 30 sec and fixed it within 30min. Guess what, it was the valve. Super great service! 100% recommend. read more

Bryce was the gentleman who welcomed me at Big O Tires. Very professional and informative

I needed to add air to my tires so I stopped by here and the guys were so friendly and quickly did it for me!

I work right by this location. They are always willing to help fill up my tires! They are really a godsend!

Came in for unknown issues and Stitch was extremely helpful and quick to help provide solutions to all my problems. Between him and his team there I have found my go to shop for any and all needs for my truck. read more

Thank you for the quick tire repair services. And I appreciate Matt for kind help. I will come back again definitely. read more

I was in Vegas for a vacation, but I badly needed a wheel alignment, having driven from San Diego the day prior. I made an appointment online the night before but when I arrived the next day, they made like I had none. Whatever. Not a big deal. Dropped off my vehicle at 10 am. Asked for them to add a tire rotation to my service. They had informed me it would take no more than 2 hours. About an hour later then called saying they needed my wheel lock to do the rotation. I told them it was in my glove, to which they responded they couldn't find it in there. Again, whatever. I mainly went for a wheel alignment. 2 hour mark, I heard nothing back so I called them to ask about an update. They stated "it's all in the green but it's still leaning right." OK. "We are gonna have a special technician look at it." Sure. 4 hours later they said they couldn't fix it. Wasted 4 hours of my vacation. The cherry on top was that when I picked up my vehicle, I looked in my glove and of course, my wheel lock was in there...like I stated beforehand. Complete waste of time. These people don't care about you or your vehicle. I don't recommend this specific Big O Tires location. Go ANYWHERE else. read more

I love this place, friendly, fast and clean and professional. These guys are the best.

The service here was extremely poor. Manager Anthony told me that a refund for a service I never received was "processing," but the refund was never issued. This was dishonest and misleading. In addition, the overall service was unacceptable. A front desk staff member was rude and unprofessional, and when I returned to the location later, I was ignored. No one took responsibility or offered a sincere apology, even though their improper service caused damage to my car. I will never return to this location. Causing damage to a customer's vehicle, refusing accountability, and treating customers with disrespect is completely unacceptable. read more

yeah failed again. these guys don't understand how to put a plastic guard back on..dont add the stickers to let you know your next change walk around to talk before they give you your car back. i have went to this spot to take care and it gets worse and worse each time. my plastic cover is dragging on the floor when it never did before i dont get it but why is this the way it is. it was just an oil change was all it was now i need to make a trip back and i bet they gonna say my clips broke i didnt give u my car that way! come on now! read more

Always a great experience here. Took my car here due to my car stalling. All that was needed was a washer on the battery terminal that didn't get installed. They said it was an easy install and waived the diagnostic fee! Speedy, efficient service by the front desk (Bryce) and tech (Alberto). Appreciate it fellas! Will always come back to get my cars serviced here! read more

Everything! This has been a long process with getting the maintenance done on my 1988 schoolie but stitch and his team have exceeded expectations and have done an amazing job! Thank you! read more

Check out the services included and pricing in the image. The Ultimate package is $24.99 according to this flyer and includes the services noted; however, the services detailed in that red column aren't apparently included per the Big O Tires rep. The $24.99 is only the flush of the system (Valvoline Performance Treatment) yet that's not what the flyer is promoting. Another anomaly is pricing provided and then additional charges for labor, shop fee, etc. While their service was polite and apparently they delivered what I paid for, I'm not sure if I'll return due to the (what appears to be intentional) confusing pricing of services. read more

Big O Tires - Very confusing flyer. - Tires Near Me - Las Vegas, Nevada

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My tire blew up and they changed it. They were all super nice and they changed it quick! read more

Stitch was kind knowledgeable had new shock and alignment done. Good quality parts. Price was average.

I am extremely disappointed with the alignment service I received at this Big O Tires location-10127 W Charleston Blvd Las Vegas, NV 89135 I am extremely disappointed with the alignment service I received at this Big O Tires location. I brought my Tesla Model X in for a wheel alignment. After the service, the steering wheel was slightly off-center and the vehicle was pulling to one side . I also received dash alerts- "service required visit tesla service center " -- clear indicators that something was not set correctly. I reviewed the alignment printout they provided and compared it to Tesla's factory specifications. The readings were clearly outside Tesla's recommended specs. This was not a subjective issue -- the measurements did not match manufacturer tolerances. I returned to have it corrected and waited over 2.5 hours without resolution. During that time, another Tesla Model X owner arrived with the exact same complaint from an alignment performed the previous day. That raises serious concerns about whether this location has the proper equipment, calibration, or training to service Tesla vehicles. When I later spoke to the manager, I was told they "do not guarantee alignment" and that there was nothing he could do. That response is unacceptable when a customer is paying $300 for a measurable service that must meet manufacturer specifications -- especially considering Tesla Service charges $275 and corrected the alignment properly. I ultimately had to pay twice to fix a problem that should have been handled correctly the first time. I hope Big O corporate reviews the alignment procedures and customer service standards at this location. Based on my experience and the documented measurements, I cannot recommend this store -- particularly for Tesla owners. read more

Exceptional experience. staff is very helpful and professional. they will help you in the best way possible

Bryce got me in quick and early on a Sunday morning. His service eased our minds for our trip home. Thanks Bryce!

This morning at 8am . I drop off my 2017 Honda sport . Thanks goodness it was under warranty for the rear tire crack . The friendly staff help me . I don't know what her name was , but thank you . I did mention to please check my tires pressure. I came at 2;45 pm and the pressure light still on ? I guess no one seem to care? Thank you . Other than that .. I appreciated .. read more

Took my car today to replace 1 tire. They were authorized to replace but were able to repair. Because it was a Big O tire no charge. Made my day! read more

Friendly and efficient service. Went in for a tire patch, which they did very well. Plus I was able to watch football in the waiting room! read more

I had a very disappointing experience at the Rainbow location. I brought my Tesla Model X in and clearly asked Big O to reinstall the new tires properly. After their service, a loud noise appeared. The technician wrongly claimed my control arm was bent and told me to go to Tesla. Tesla confirmed my control arm was fine and determined the noise was caused by mounting tires on mismatched rims of different sizes. Big O Tires on 7145 S Rainbow Blvd insisted the issue existed before I came in, but that does not excuse their mistake. They reinstalled the tires incorrectly, created a serious noise, and sent me elsewhere to fix it. The manager Anthony refused to take responsibility or reimburse the unnecessary Tesla service, saying there was nothing they could do. This shows a serious lack of professionalism and accountability. Tesla owners with staggered tires should be cautious when using this location. read more

If I could give Stitch Store Mgr a 10 rating I would. I really didn't want to go back to this location because I had been before and the treatment was very different. However I scheduled my oil change and tire rotation, as well I wanted to check on my right tire sensor which had been an issue before after service there. Hoping the guy from before wasn't there. My goodness what a relief he wasn't but Stitch was he was so kind and friendly the moment I walked in. I said to my self wow this is different. After servicing my car Stitch let me know he was the new to the store and was the new Manager. I had to tell him as a women we look for honest help and just want to be treated like we can trust where we take our cars to get service and not get ripped off. Stitch agreed my experience today was quick reliable and the service was Amazing. I am sharing because of Stitch ladies you can take your car to Big O Tires @ 7145 S Rainbow Bl. Just know you will in amazing hands with Stitch being in Mgmt there. I give you my word of honor! Thank you Stitch! Pamela F read more

Came in for a flat repair. They were professional, showed me the nail and took care of things. Service was smooth and pricing is fair. Great work guys! read more

Big O Tires - They showed me what caused the flat. - Tires Near Me - Las Vegas, Nevada

Great service. Bryce is the man and appreciate all the help! Got me in and out fast. thank you

Third time here,Always helpful and fast,and the staff are very friendly and professional.definitely keep coming back.

Service requested was for changing our tires, quick and easy service was provided. The person who helped us out knew what he was talking about and helped to answer our questions and concerns. Valuable price for a full set of tires. Highly recommended! read more

Superior customer service. Had a tire going flat on a Saturday. At first I stopped at the Firestone down the street from Big O, Firestone told me it would take 2 days to get to my car. So I went down the street to Big O. The manager got me in and out within an hour. Friendly fast service. Definitely recommend anytime to use Big O. read more

Need one tire ! Had a defect !! They had my tire size !! Got it done quick !! Wait was my typo long!!!

Great service! I needed a tire quickly as I was traveling back home from a conference. These guys got it done in a timely fashion and I made it home safely!!! Also, their customer service was excellent!!! The guys there were very professional and if I am ever in town and need a tire I will definitely go to Big O Tires! read more

Worst experience I've ever had at a Tire Service center. Other reviews seem to match mine about this location. This particular franchise is being run by a bunch of 20-Something's. Zero communication skills. They wasted two hours of my time, over something so simple, when I had to get on the road for a business trip. Front desk representative had a NIGHTMARE attitude. Went up the street to Tire Works and they immediately took care of me. Never again with Big O. Avoid. read more

The ONLY reason I'm giving this a 2 star was because of the guy who helped me when I dropped off my car, I believe his name started with a K. He was helpful. However! I am sad to say I will not be returning to Big O Tires after this experience with the store manager (he was the man with white hair, I forgot his name) it's sad because I loved Big O Tires and pretty much only brought my car here & recommended so many people to the one I use to go to... this location on 7145 Rainbow is a different story. I dropped my car off to have it checked because I believed I needed my front brakes done. I get a call about an hour or so later and the guy who I spoke to on the phone said "Yeah so you definitely need all new brakes" I just got my back breaks done in September 2023 at a Big O Tires in California. So when I told him this, he said oh let me go check, he comes back and says that they accidentally clicked the wrong box. So I let it go and ask how much for my front brakes and when they told me $555.just to replace my front brakes (I have a 2018 Honda accord), my jaw hit the floor. I have my paperwork from a different franchise location. And it was much less. I definitely understand that prices have gone up and that this is a franchise and they have different prices. I am willing to let that go, but it's definitely frustrating and it felt like I was being taken advantage of. At no point did I raise my voice With the store manager when I told him "if I wouldn't Have mentioned that I just got my back brakes done. You guys would've charged me to do them if I said, go ahead and do it." This is when the Store manager gets snippy with me and says " oh no we don't do that, we wouldn't have charged you if you didn't need them done" And I said OK and was a bit frustrated and kind of didn't believe him but it is what it is. Maybe it truly was an accident or MAYBE IT WASN'T... So I looked at him and said "I kind of feel like you guys were taking advantage of ... " & he interrupts me at this point.. This realllly must have upset him or something cuz he raises his voice slightly, his tone changed and cuts me off mid sentence and goes " nope nope no, I'm not gonna hear this, this is where I'm ending the conversation" So I said okay, and walked out and told him to stop scamming people. In all honesty, if when I voiced my concern, he used professionalism to have a conversation with me Instead of being snippy and talking down to me and making me feel very embarrassed in front of other people in the room, Then maybe I would've still considered getting my brakes done there because it would've shown that your store manager actually cares when a woman has a concern about being taken advantage of after being told I needed something when I didn't (mistake or not, put yourself in my shoes) This actually forces me to believe that he truly was doing something wrong because it doesn't make sense for him to have gotten that mad if they truly didn't mean to make that mistake... I will not be returning to Big O Tires. read more

Big O Tires - $555 for front breaks on a 2018 Honda Accord... - Tires Near Me - Las Vegas, Nevada

Made an appointment because my car was leaking oil after they changed it two days prior at this location. They made me wait 2 hours all to tell me that it's not an oil leak and it's actually coolant leak. AND they couldn't fix it that day I'd have to come back. Terrible service. read more

This place opened at 7:30 am....was third in line at 7:35 am. 2 hours and 45 minutes later car just got pulled in. Don't come to this place unless you have plenty of time to waste as they obviously do not value customers time. Am here for a simple oil change and tire rotation. Very frustrating !!!! read more