I had an electrical problem (DUKE) which shut my HVAC down. I made an appointment with BIGGS the next day & since they had a cancellation, they came out first thing in the morning. Kory was such a polite, professional young man, who got right to work & found the problem immediately. He checked the entire system & made sure everything was working properly. He than gave me a detailed invoice of what he did & what was wrong. I Definitely recommend BIGGS! read more

Jason came out today and conducted an electrical installation. As always, he is very professional, providing detailed information, as he conducts the work. I, without doubt, recommend Biggs! I am on a monthly membership plan with this organization. Thanks Team Biggs! JSM read more

Biggs and its team of employees is excellent. They are timely, professional and do an outstanding job. If you are considering the monthly membership plan, I would also highly recommend it. read more

Worked with this company for awhile. Great team of employees as well as Managers. Jay and Chuck were VERY HELPFUL and knowledgeable in their respective craft and didn't sugarcoat anything. From water heaters to faucet repairs, to eventually running septic calls, there wasn't anything that these guys couldn't handle. Steve and Jose were very helpful with their expertise in HVAC systems and installation, as well as Anthony, Rob and Luis in their respective roles. No job was too "Bigg" or too small for this team. Definitely worth taking the effort in letting these guys take care of your home/business. read more

Biggs replaced our water heater and also installed a whole house filtering system. The time to complete the installation was minimal and the work completed had been explained so we may maintain the filters with no problem. We are thankful to have Chuck and Bryan to help keep our home in the best plumbing condition!!! read more

All of the service personnel are knowledgeable and professional. This includes HVAC, electrical & plumbing. Have referred to many clients with great ease and satisfaction they will take care of them. read more

With any bad reviews, there are good. Happy I didn't read previous reviews before having Jay come to our house and fix a rushing water leak! Stayed well into the night to ensure everything was done right and then walked my entire property and checked all HVAC systems. Thank you Jay for your thoughtfulness and thoroughness. Honesty and hard work are great values, and you have both. read more

Had a technician come out and said my unit was not cooling die to low charge. He recommended charging the system than doing a leak test because he said that he would be able to tell if there was a leak by looking at his digital instrument. After charging the system he said the unit did not have any leaks.10 days later my unit leaked out. I talked with David, the service manager and he spoke with the technician who denied our conversation. David also told me that his technicians would never say that and that I was lying. I know people make mistakes but treating a loyal customer of 15 years like this is unprofessional and unacceptable. read more

Biggs is a great company to work with. The technicians are helpful, friendly and go out of their way to ensure my HVAC system works well. They found a supply duct in the attic that had collapsed. I never would have seen it and not known there was anything wrong. The service tech, however, brought it to my attention and made repairs on the spot. Today, John came to inspect and adjust my gas fireplace. I had the same great service from him! I highly recommend Biggs for your home services. Judy Tria read more

I recently hired Biggs HVAC to come and help with a problem with a homeowners HVAC system. It was an electrical problem and needed it fixed, quickly. Steve, the electrician, came out and assessed the problem and had the system up an running, in no time. I am very pleased with the professional service and will recommend Biggs to my customers. Fred Gruber AdvantaClean read more

I have been a a customer of Biggs for several years and have always been pleased with their service. Tevin came out recently for our maintenance check. Very honest, professional and thorough read more

We have used Biggs HVAC for the last year since we've moved to the area. They are thorough, friendly, and consistent with their recommendations. read more

Yesterday we had our second of two annual service maintenance visits for our HVAC. Our previous provider though good, simply did not have the manpower to address our needs in a timely manner. We received a call from Biggs on the scheduled day and Danny arrived a short time later. He was courteous and professional and spent a good two hours giving our two systems the required attention. He educated us on our heat pumps, although good systems, are challenged in the coldest days of NC winter. He treated our home with respect, and wore booties inside. We feel confident that our systems will function well as the season changes and that Biggs HVAC will be there for us should we identify any problems. We are delighted to have them on our list of responsible service providers for our home. read more

Buyer beware. Our initial installation took nearly double the time they told us. The next day the air did not work. They had to return twice to fix the problem. Shortly after it was installed, an inspector came for an unrelated home remodel. He discovered a gas leak in our system! Biggs has maintained our system 2x year for over 6 years. Two weeks ago the air was not working. It cost us $397 to diagnose that the condenser was broken. The Lennox HVAC warranty covered the part. It took them nearly 3 hours over their estimated 4-4.5 hrs. It took 2 persons and we were charged $1051 with the warranty covering the condenser. And, I have never had unit break before 20-25 years in 48 years of owning homes. I also will never buy a Lennox again. Can't help but wonder if the faulty installation caused their problem. Needless to say, we will never use them again. read more

We have been using Biggs for a few years and have always been thoroughly satisfied with the service and knowledge of the technicians. We would recommend them to anyone looking for the best HVAC company. Barbara Turgeon read more

Horrible service. This company charged us $150.00 to come after hours to repair a AC unit under warranty. Less Than 2 weeks later the same issue occurred. They sold us on a service plan of $250 a year. The technician stated the installation was not correct and the corrected the issue. We asked for a refund due to installation issue. They refused...WOW. We called and called and they kept ignoring our request. FIND A COMPANY WHO TRUELY KNOWS CUSTOMER SERVICE AND PUTS THE CUSTOMER FIRST. GET EVERYTHING IN WRITING AS WELL... read more

Cost me $273.68 for the guy to replace a Capacitor. Yikes! Kept the old capacitor & looked it up online...cost was $12. I don't mind them making a profit on parts, but they charged me $166.18, approx. 14 times the cost of the part! Won't be using them anymore. read more

They put in a a new A/C approximately 7 years ago and right from day 1 it has has been a night mare have spent thousands in total since it was installed just spent another $800.00 in April and A/ C is our again. I don't have the extra money that they want to charge to come out again. I would never recommend this company to anyone. read more

I contacted Biggs Heating and Air to diagnose an issue with my HVAC system on 11/20/2017. The technician diagnosed what he thought was the problem. I corrected the issue myself and found the corrective action did not fix my heat. I called Biggs back a few days later told them I still had issues with my Heat system and wanted them to come back out to rediagnose the problem and asked that I not pay the "trip charge" again since the issue wasn't fixed the first time. They sent the tech out again on 11/28/2017. Upon arrival the tech found the heat strips on my air handler were not and had never been connected on my downstairs unit (which was installed by a different company). The tech connected the heat elements which corrected our issue. The tech brought me a bill upon completion of his services which reflected another trip charge and the cost of connecting the heat elements that were never connected. The total bill was $147.19. I asked the tech and the "office staff" Amy to adjust my bill and take off the trip charge but I was very willing to pay the fee to connect the heat elements on the unit. Amy from the office said she would contact the Tech on site and he would let me know. About 15 mins later the tech approached me with the request that we "pay half of the trip charge." I again asked that I only pay the charge of connecting the heat elements since this issue should have been corrected during the first visit. The tech quickly and politely agreed. He adjusted the bill and I signed the bill with the corrected amount of $52.18. The bill had a charge of $48.88 to connect the elements and $3.30 to pay NC tax. I paid the full amount of $53 in cash. The tech completed the bill/receipt and I signed it after he reflected my bill was paid in full. Biggs HVAC has since turned my account over to collections. I contacted the company and informed them that I paid the amount agreed to on the date of service. The company has stated that they turned it over to collections because I refused to pay my bill. I have NEVER received a bill stating the total owed of $130.19 which is the amount they are attempting to collect. I have one bill/contract that I have signed for a total amount owed of $52.18 for which I have already paid in full. I have documentation reflecting my bill/contract is paid in full but the company is refusing to clear my account. I have reached out to the BBB, and legal council. I hope the company will come to their senses soon since I have a contract that is signed, dated, and says paid in full. I was considering using Biggs to service my 2 HVAC units, and put them on contract to service my whole home generator this spring, I can assure you I will be using someone else. Remember, this is all over $130 they "claim" I owe but have ZERO documentation showing I owe that money. They would have gotten 10x that money from me if they wouldn't turned out to be liars. read more

Great experience with Biggs HVAC today. John, the service technician did a great job. We would recommend them for all your HVAC needs. We will definitely sign up to have them back to do our seasonal clean up. read more

I would not recommend using this company. I scheduled an appointment to fix my whole-house humidifier. Instead of fixing it, they turned off the inlet valve and replaced the filter (which already was new). They then came back and agreed a leak still existed and said they would order a part. I have called 7 times over the subsequent 2 months and they keep saying they will call me when the part arrives. read more

Biggs has the best customer service, the very fact that they actually have a human answering the phone in 2016 is amazing. From the girls in the office to the technician that came out and fixed our system, I have no complaints. Highly recommend this company. read more

I would recommend this company to anyone! The ladies in the office was great to deal with on the phone. The technician arrived on time and was very knowledgeable and polite. Good Job Guys! read more