Excellent service on GWTA 24. Very quick, thorough...and…read morerode the bike to test it. Wish he was near me.

Knolegable, profesional and top notch workmanship are only a few words I can come up with when it…read morecomes to discribing this amazing service. PTTP was the main support for the first annual Simcoe county loop trail fundo in 2023. Gershom, the owner/mechanic was an absolute treat to work with. He went well above and beyond to sort out my bike. I'm very happy and satisfied with his amazing workmanship. I highly recomend this bike service to anyone wheather it is a supported event or, any bicycle mechanical needs.

Can't get any better than this bike shop. There is a reason why they were voted best bike shop in…read morebarrie. I have purchased numerous mountain bikes, road bikes, parts and accessories from them over the years. Staff is knowledgeable and friendly and stock bikes for all budgets.

Don't go in with a bike of any value expecting an honest appraisal. They will tell you there's a…read moredozen things wrong with your bike. "Your frame is cracked and you will hit a bump on day soon, your frame will explode and it will be violent and painful." and, "oh, by the way, we have just the thing to fix your problem. It's only $1,400, only for you, and just for a few days." and also, "we can't stress enough how serious your problem is." I got a second opinion from Sporting Life Bikes on Yonge st. in Toronto, (possibly the most professional, customer friendly bike shop I have been to) There was NOTHING wrong with my bike or frame. These people are frauds - BEWARE!

rudest people ive ever met didnt get my bike back for 5…read moremonths ill never recommend these people

It's a no from me, dawg. The customer service is…read morenon-existent and honestly plain rude. Definitely will not be giving this store any of our business because they are not respectful whatsoever. Simply called in to inquire on a bicycle they had listed, asked if there were any deals/offers they could make on it as many bike and fitness equipment stores offer individual deals depending on your willingness to buy/sales quotas they are still missing/price of the item you're buying - they simply responded with "good luck trying to buy a bike for this price anywhere else". The person on the phone had a bad attitude the entire time. Customer care has left the chat. Uhhhh ok? and then we asked if there were any other bicycle deals or good quality bikes we could look into and the salesman responded, in these exact words: "well are you rich?" Are you f-ing kidding me??? Who talks like that to a person they don't know, much less a person you're trying to make a sale to? Guess they already met their sales targets for the month so they didn't have to try to even be nice or even just civil. Gross behaviour - would rather pay more elsewhere than line the pockets of people like this.

very helpful, down to earth guys, who don't lie or talk over your head…read more I've never had a problem here, and they always have time to change out my inner tube for me, even when they're really busy.

Terrible customer service. Employees more interested in selling you a miss matched bike than…read morefinding you what you are asking for. Very rude and huge attitudes. I guess my money was not wanted. Must not be interested in running a honest business.

I brought my bike for a tuneup but after few days of using it the rear tire was loose ... good…read morething this happened when I am carrying my bike down using the stairs because the elevator is not working. I tried to contact Cycle solutions immediately but they didn't respond... this is the second issue I had after tuneups..the first one was a loose brake pad! Now I learned my lesson!!! I will never go back there again!

Had an unpleasant experience at the store this afternoon. I called the store to confirm that the…read morebike was ready before coming in to pick it up and when I got there the bike wasn't ready. There was a miscommunication and instead of resolving it with me, the store owner blamed it on me (the customer) which I'm paying for a service and was treated rudely. When I got my bike the tires weren't pumped and the chain wasn't greased and had ask for that to be done when it should be already be done! Honestly, with the amount they had already charged me and making me come back twice and how rudely I was treated, I won't be going back there again...It's too bad as it was a decent cycle shop before they had poor communication skills and start blaming on the customer and stopped doing decent extra work like pumping the tires and greasing the chain after a service. I will go elsewhere next time.

Not only did we not get our order but it took months to finally have our refund issued, not to…read moremention we lost a whole season of riding due to their lack of communication. They advertise products they don't even own in hopes that they can outsource from the appropriate distributor. They shouldn't be called Royal Distributing, they are more a kin to a shady Amazon Dealer who makes promises they can't keep. They also have this review page masked with a bunch of false reviews where they basically bribe people to give them 5 stars. Even their manager admitted to me they have been losing their CORE customer base due to improper trading practices. Maybe treat people in this town with respect, not that you can trick them into funding your money laundering scheme.

If I could give less than 1star, I would…read more Absolutely miserable handling of all things here. I was here to shop for motorcyle gear for the family, and made the "mistake" of having a family. After waiting almost 45 minutes in the lineup, I finally get inside and not 5 minutes later, my 6 year old needs to use the washroom, but they refuse to let him because "cleaning the washroom is unsafe for our employees". So I am forced to leave the store to use the "nearest" washroom at Tim Horton's, and when I return, I would have to wait in that same lineup for another 45 minutes!!! Not going back, not spending any money here. Absolutely miserable. Using Covid-19 as an excuse to turn customers away because we need to use the washroom!!