Worst company ever I was told it would be a simple fix. Over a month later still no dryer and no…read moreone will return our calls. This place needs to go out of business.

We gave one star as Yelp will not let you submit a review with zero stars. Our experience is zero…read morestars. This is the worst company imaginable. It is so bad it feels like a scam towards manipulating consumers. On April 20 a repairman came to our house as our freezer stopped working. He was nice and seemed knowledgeable.....and diagnosed the problem. We were asked to pay $500.00 for the part which seemed reasonable and he scheduled to be back in 1 week on the 27th (which is a Monday). On Friday the 24th we received a call stating the part was lost in transit and they would reschedule. This is the last communication we have had about our service and it has been two full weeks since the cancellation, three since the visit. The number you can call for help is actually a call center somewhere in Texas......and they have no way to resolve any issues or provide any information as Mr Appliance of Western Ohio is a franchise. Each time you call they try and contact the local office (and get no response) and then promise to escalate the issue to the escalation department who will call back the same day. We have called every business day since April 27 (10 business days now) and heard the same speech and never once gotten a phone call back or any information regarding the part or service. We have requested a refund numerous times as we have already resolved the freezer problem---and of course they have to contact the local office and the escalation department will handle it......which truly feels like a way just to get us off the phone.....as it never happens. We even believed it fair for them to deduct a diagnostic fee for the tech coming to our home.....and offered this reasonable resolution. We requested a tracking number for the part the day they cancelled the appointment which they could not provide. Mr Appliance is owned by Neighborly which has a very detailed program on how you can become a franchise owner---and then they distance themselves from any accountability as we called Neighborly and of course it is another call center. I wish we had read all the reviews prior to calling Mr Appliance. It has been 2 full weeks since our appointment was cancelled and we have not received one update. I do not think we will ever get our money back and the only recourse we have is to warn as many people as possible not to call Mr Appliance. DO NOT USE UNDER ANY CIRCUMSTANCE.

I went in there to buy a speed queen and was met with a super friendly staff. I had all my…read morequestions answered and washer purchased and loaded in no time! I would definitely buy from here again! 10/10!

Very great,he explained everything very well,very nice person,showed me everything about the…read moreproduct, answered all my questions,I would recommend anyone to see him if they would need anything they have.