I know there are a lot of photos. The first four photos show you the product pictures and…read moredescription for what I bought which is supposed to be a bottle with pump. The next 15 are the 15 pages of terms and conditions I was told I should have read to know that I might not get what was pictured and when I get might not even work without physical alteration to each and everyone that I ordered. The product I ordered is a 10 mL vial with a pump. However, the plastic tube for the pump is 2-3 times too long for the vial even though it is sold as one piece/one product. When I told "premium" vials that it came as two individual pieces and the pump would not work with this vial because it is way too long, "premium" vials they literally told me that I should have known the pump might not work for the vial as is. I was told I should have known because that was in the terms and conditions. There are FIFTEEN PAGES of terms and conditions. That's what's in the rest of the pictures. These ate NOT on the product page. I was told that when I checked out I had to check a box saying I understood the terms and conditions, which refers to the 15 pages I took pictures of and posted to this review. So you must know that regardless of how the item is advertised and regardless of what you think you're ordering, the terms and conditions clearly say that things might not work together and you might have to literally make physical changes to the product for it to work. In this case I would have to cut the tube. Except that this place sells in bulk so it's not one tube - it would be an entire pallet full of cases full of tubes and each one would have to be cut despite the fact that in the product page on the company's website it's pictured and described as one unit. Even if I was ordering from a Chinese manufacturer I would think how incredibly poor this was and then I would wait for friends or colleagues to tell me that's what I get from ordering from China. But this is a US company. However there is absolutely no point at all in order ordering from a US company if it's going to actually be worse than what I would get from China. Do not trust the reviews on the pages on their website either! I posted a review but "premium" vials only posts the reviews they want to post. So when you see a five star review it means absolutely nothing because you don't know how many people rated at one star. The bottom line is you are expected to read through 15 pages of terms and conditions which will ultimately tell you that what you see on their webpage and what you think you are buying might not actually be what you are buying. The terms and conditions literally say they will not refund any money for it. And I asked for a refund and I was told no and pointed to these terms and conditions. For any other companies to rely on "premium" vials to be their supplier would be to set yourself up for a disaster-in-waiting. What an utter joke of a business.

This is clearly presented as a glass vial with shiny gold metal cap, but if you inquire further you…read morewill find out the cap is plastic. Maybe that's clear to other buyers. To me it seemed clear it was shiny metal. It was luck that made me inquire further to verify, which is when I was told it was plastic. And guess what? I wrote this exact same review on the product page. But when I submitted it I got a message saying it was being reviewed my PremiumVials themselves before it was posted. So even though there are two 5-star reviews for this product on the product page, and nothing lower than these two reviews, that's because the reviews run through management within the company and they decide if it gets posted. So OF COURSE there is nothing lower than 5 stars. Product page and place where I posted the same review as above Jan 27 2026 (see if the company approved or rejected it: https://www.premiumvials.com/1-oz-amber-boston-round-glass-bottle-w-shiny-gold-bullnose-dropper.