Saw that this had a low rating I want to change that we were there from July 26 until 31 August. My…read morehusband's birthday was on the 26th and that's where he spent his birthday evening. We were traveling in our RV and he had some issues that made him go to the emergency room over the course of over a month. He was in and out of the hospital in and out of emergency room, they did everything they could, and from my experience of working with my mother and father in their last days hands-on with hospitals, this place is top-notch the hospitalist Dr. English was very, very good the specialist they brought in were so knowledgeable and did above and beyond like instead of just saying I can't fix that. They'd say this is not something that I can do surgery on, but have them look at this this and this everybody went the extra mile. I felt so comfortable with the people I felt he was safe when I couldn't be there seriously, you have to look at the quality of care. These people like I said did the upmost they could for us with him going in and out of there I was truly happy that we had a safe place for him until we could get back to our home which is in Las Vegas. We had to fly our son out to drive the RV back because my husband is still in bad shape, but it wasn't because of the hospital didn't do something right they did everything right and we're very compassionate

never expected the most damaging part of my experience at Monument Health to be the way my concerns…read morewere handled afterward. I had the surgery with Monument Health Plastic Surgery, and the surgeon was Dr. Olga Schuth. I underwent a medically necessary breast reduction to relieve chronic neck and back pain. Before surgery, I made it clear that pain relief and function were my priority, and I consented to a free nipple graft if necessary to achieve an adequate reduction. After surgery, I discovered through my records that significantly less tissue was removed than what had been discussed and pre-authorized. I was never informed that the surgical plan had changed, and I continue to experience the same pain I sought surgery to relieve. What followed was a pattern of dismissal, poor communication, and documentation that did not accurately reflect my concerns or interactions with the surgical team. Questions about drains, pain relief, and the outcome were minimized or omitted from the record entirely. One of the most distressing moments occurred during a follow-up appointment where I was undressed, emotional, and trying to understand why the surgery had not achieved the intended medical goal. Instead of compassion or accountability, I felt dismissed, overwhelmed, and emotionally exposed while multiple members of the surgical team defended the outcome rather than addressing my concerns. The grievance letters I later received from Monument Health acknowledged that the surgical plan changed based on "clinical judgment," yet never addressed the core issue: whether I was informed of or consented to that change. The responses felt focused on defending the institution rather than understanding the patient experience or outcome. This experience has deeply affected my trust in the healthcare system. Patients deserve honest communication, accurate documentation, informed consent, and to be treated with dignity when they are vulnerable and seeking help.

Went in after testing positive for COVID while traveling far from home. They took me in without an…read moreappointment, and just 45-minutes later I was on my way to the pharmacy to pick up my free, government provided, Paxlovid prescription. The nurses and the doctor were all very nice and very thorough. Overall, the experience was quite good, especially given that I had COVID and no one ever made me feel like I was a worry to them. Since it was my first experience with COVID, I expected to be treated like a leper, but that didn't happen. It was a much more relaxed event, for which I'm quite thankful. I'm feeling better every day too.

Why doesn't anyone at Rapid City Medical Center answer the phone at 605-342-3280 or return one's…read morecall? I've been trying for more than six hours now and have left messages. No one returns your call. This is not very professional.

I told admitting staff at radiology that I had surgical wire in my right orbit. Some how the staff…read moreat the imaging center conflated that with having wire in my right eyeball. That is an entirely different thing as the orbit is the actual eye SOCKET. Then they put someone from radiology on who tried to tell me that I was the one that made the mistake and that the orbit is actually the eye ball (globe), which it IS NOT. The orbit is the socket. I don't like mistakes being made and then being lied to about it to make me look stupid when I was the one who used the terminology correctly. In the future, I would explore other options for imaging. Medical professionals who are unsure of terminology should at the very least look up the terms and know what it is that they are talking about. Good medical professionals would already know what the terminology means.

Very professional Doctor and staff. Every question I had was answered. Dr. Rice did surgery on my…read morevertebrae on my neck and I have not needed to go back. My neck has not had any problems and the surgery has been over 20 some years ago. If I did need any surgery done on my back or neck Doctor Rice would be my choice. Great doctor and great staff. Thank You for the great job 20 some years ago. Ron W

My physician is the absolute best I have ever had! Takes time to even personally call me! All the…read moreclinic staff are well trained and knowledgeable.

Very courteous, respectful of privacy and thorough. We have…read morebeen happy with our service.

I was recently attacked by an unleashed dog and his claw scratches my leg , a friend recommended I…read moreget a tetanus shot. I initially tried Walgreens, but they couldn't administer the vaccine after an injury had already occurred as it's their protocol and advised me to go to a clinic or hospital. I looked up local options and saw that Black Hills Urgent Care had fantastic ratings compared to others in town, so I gave it a try. he exterior looks great, and it wasn't busy at all. I was checked in immediately by the receptionist upon walking in. The interior is so pristine and serene that I almost thought I'd walked into a spa! A huge plus: they informed me that if I only needed the shot, I could opt out of a full doctor's exam, which saved a lot of money tho idk how much it would cost me since I was paying out of pocket.. After a very short wait in the lobby, a nurse brought me back to the exam room and administered the shot, after asking if I have any history of allergies she put a bandage on my arm . The whole process was fast and seamless. If you're traveling or passing through and need quick medical attention, I highly recommend this place! I'm also feeling safer since I found this place!

Been to this urgent care several times and each of those times I have been treated professionally…read moreby the everyone from the receptionists to the nurses and doctors. Emagine that the entire staff actually took my concerns seriously and were really interested in helping me. They did and they were and followed up quickly when needed. All demonstrated the qualities' of what the medical proffession should be. Very thankful and pleased.

Excellent ER service. I was traveling from another state and had an allergic reaction. My…read morehusband took me to the ER and he dropped me off at the entrance. Before he had parked the car, I was back in a room being seen. After a steroid shot, I was in and out within an hour.

Rapid City Regional has messed up a ton on billing at least during 2016. Sent me to collections…read morefor my son whom was on medcaid and spouse on medicaid at two different times cause they didnt bill out properly and said didnt receive confirmation to go to an office. It was one excuse after another and then said its to late to rebill cause they sent it to collections. Even before collections they were given proof on both occassions. Good work sending this disabled US Army Veteran to collections.

DEC 2020 my veteran wife started to have some numbness in her feet and walking was a problem. The…read moreBlack HIlls VA pounced on it. MRIs of the head, neck, thorax and lumbar region. Lab tests of every type. They gave her a small wheel chair that she could navigate around the house. Physical Therapy and Occupational Therapy came out and evaluated the house and what she needed. Even without a diagnosis, they started taking care of her problems. By July she had gotten a power scooter, lift for the scooter on the back of the car, an elevator from the garage into the house and a chair lift from first floor to second. She got what she needed by keeping them in the loop as to what was going on with her issues. She did not just complain, she was proactive and the VA responded.

Very thorough. Andrea made sure she took care of me well…read more However I think we left our green Contigo drink mug in room 1 started calling at 6:38 and were told by automated phone message they were closed. It was Monday!

Was seen today at the urgent care on Haines Avenue in Rapid city SD, the nurse was great, very…read morethorough and friendly and the front desk staff was great too, however the "provider" did absolutely nothing, no exam, no tests, nothing, just referred me to someone else and tried to justify not doing her job, I was being seen for a rotator cuff tear and this "provider" would not even do an x-ray or any type of exam. just referred me out, whole visit took about 5 minutes, if this is the way Sanford is going to run things, with lazy providers maybe they should rethink coming to Rapid City, I will never return