My hair didn't look any different, then when I when I went in, to when I left. all my co workers were asking , I thought you got your hair done. I said I did, what did they do. Then my hair was, and is still frizzy, never had that before. Spent nearly $400. all in toll. Not happy, never go there again..... read more

Been a client of Arlas for years and she always does an amazing job of coloring and cuts! She listens to what look I'm going for and does exactly what I want every time. She is super friendly and easy to talk to and we always have good converstion while getting my hair done. I'm very happy she is working in such a beatiful salon and can't wait fir my next appointment in July! read more

Cool little salon down town Langley. Great cut and friendly staff. Also have small selection of clothing and other items for sale. Will be back read more

I have been to this salon twice, the first time I had half head of highlights. I was not overly thrilled with the colour was blonde almost grey. I decided to try a different stylist but same salon. She did roots & highlights, my roots were orange! In all fairness she offered to retone it right then but as I had been there 3 hours and had another appointment, I could not stay to have it corrected. I tried to tone down the colour at home, did not work. I made an appointment to have it fixed with the same stylist. My hair looked so bad that a friend stated to me it looks like I did a box home job . Needless to say 1 hour before my scheduled appointment (12:00)the salon called to ask if I could come in half hour later, I told the receptionist that I have an appointment at 1:30, she stated that it would take an hour and so I would have to reschedule. Not impressed for a third time. Definitely will not be giving them my business nor would I recommend them read more

Recently relocated this chic new establishment in downtown Langley has very friendly and talented staff! They have a small and trendy clothing boutique (Alex Harper & Co.) located inside as well as nail technician and massage therapy with an RMT. Every time I leave I feel like a million bucks! Thanks so much for the amazing experience! I will be back again and again!! read more

I had my hair done recently here by Duke. Duke is a sweet guy and I thought he did a fine job but I didn't like the way my bangs were cut and made an appointment to have him fix them. During my initial appointment Duke assured me that bang trims were complimentary and that I could "drop in" anytime I needed one. However, I thought it would be a more respectful of his time and mine to make an appointment - so that's what I did. The staff who booked the appointment said that Duke had a client until 5:45 and suggested I come at 5:30 pm just in case he finished early - which was what I did. In fact, I rushed back to Langley from my job in Delta in order to make this suggested time. When I arrived at 5:33 pm I was told by the staff at the desk that Duke wasn't finished. I decided to go for a walk and asked when to return. She guessed 10 minutes. I came back earlier than that because it was cold and all the stores in the area were closed. I sat down with a magazine and waited. At around 5:50 pm another client arrived and sat down next to me. At around 6 pm Duke finished with his client and started taking photos of her finished hair for promotional purposes (I am assuming). The other staff covering the front desk offered to take over with the photography so Duke could take his next client -- which was me. But to my frustration and disappointment he came and collected the other client that arrived much later than I did. At this point it was clear to me that I was overlooked/forgotten. Duke had already sat this woman down and put the cape on her at this point and it was 6:10 pm so I had waited 40 minutes. I walked over to the staff taking the photos and informed her I was leaving. I mentioned something to her about poor communication and left. As I was walking away I was feeling that I no longer wanted to return for a color/dye appointment I had a couple weeks later that would have cost me over $200. I called the salon and asked the same girl to cancel it for me. Realizing that I was the customer who walked out she tried to justify everything that had happened and explained that she was distracted/busy assisting another customer but this is the part that really bothers me. Taking photos of the customer's hair for promotional purposes is not about the customer at all. This is completely for and about the business. Being that they were the only 2 staff in the salon at this time of night, it should have been easy for them to maintain open and clear communication and for her to remind Duke that I was there. I mean, isn't that the purpose of having a receptionist, aside from processing payments?? Duke called me to follow up and to try and rectify the situation but he failed to do so in my opinion because all he offered me was the chance to perform the same bang trim that I was already entitled to and that I had waited 40 minutes for already. In my opinion, if they really want to rectify the situation and my time that was wasted, something else would need to be offered - otherwise I am the only one who looses out in this situation. Because I don't feel that my business has any value to this salon - this is why I won't be returning to Black Orchid in the future. read more

Love this salon! Its comfortable and welcoming, the staff are so accommodating and friendly, and I love my haircut. I am a new client and love how Cristina has worked with my curly hair to create a stylish, youthful, current look. Every time I go in there I come out feeling more beautiful and energized, what more could you want after a visit to the hair salon! read more

My name is Johnathon Greensburg, and I recently visited the Black Orchid Hair Studio, unfortunately, I was extremely disappointed. First off, when I originally spoke to the woman at the front desk, she said that I needed a appointment, so I had to postpone my haircut for a week later. To make things worse, due to a strange and mysterious house fire, I had to miss that appointment, and book it even later! Eventually, nearly a month later, I FINALY got in. The service was terrible, upon the request of waxing my head, my hair stylist said that she couldn't do that, but could instead shave me. But that's a bit silly, considering that the hair will just grow back faster. So I rejected her idea and we moved on to a bull cut. Now this is the bit that really ticked me off. When I pulled out a reference picture, she laughed! How outrageous! Will from Stranger Things is a wonderful candidate for a bull cut reference picture! So, if you're thinking about getting a hair cut, do NOT go to this hair studio. They don't care if hooligans torched your house, will not wax your head for a clean finish, and will laugh at your favourite bull cut reference picture. 1 out of 5, would do 0 if i could. read more