I'm going to call better business burea and and senior neglect about my electric chair very dangerous I'm a high risk fall no one has called about doing something to help with this chair that tips forward I miss the old workers read more

If there was an option for zero Stars that's what I would give Blackburn's medical supply company. I had to jump through hoops and loops to get all these measurements for a power lift chair. When my lift chair arrived the delivery person showed me how to use it. When they left I attempted to get in the chair and realized it's 6 in higher than what my measurements are. I was not able to sit in the chair properly. I have a cyst on my spine that's pressed against my nerves. It made it impossible for me to be able to wiggle in It to get back to where I need to. I immediately called Blackburn's to let them know that the chair isn't going to work. The guys were still in my area and I asked for them to come and get the chair. I never saw them I didn't receive a phone call from them the next day so I called to ask why they haven't picked my chair up and the lady who dealt with me during the measurements didn't know what to say. She transferred me to someone else. And then that person transferred me again. I ended up talking to the office manager. She told me that my chair was not returnable. Basically it's sold as is and they don't accept returns. So I'm stuck with a big old chair that's sitting in my living room obstructing my way to go down my hallway. All I wanted was for them to come and get it and not charge my insurance company for a chair I can't sit in. And they refused to do it. I don't know what to do at this point because I'm so disappointed in the service I received. This is the experience I had. You might not experience the same thing. read more

I had to go pick up crutches for my child following a foot injury. The woman who helped us out was a mom who talked to me and my son, ensured the crutches were a good size, and figured out the insurance. It was a very easy trip with a nice, knowledgeable employee. read more

I have gone to Blackburns for prescription compression stocking. I have deep vein thrombosis. I have worn compression stocking for a few years and I got the best price for them at Blackburns. They even ordered them in less then 30 days. The best service in Erie for medical supplies. read more

UPDATE:::I have been promised that my cushions are on the way. The most recent promise is that they had been shipped from Pittsburgh on 2/22 but it is now 2/26 and I've had no communication about them except when I call for an I update!!!I've had to use a cushion for 2 months!!! That is unhealthy and uncalled for!!! read more

we bought a drive transport chair for my mother 1 month ago. $ 322.00 paid cash. after 2 weeks and being used twice , the plastic footrests broke off. I took the chair back and asked for some compensation. I was told there are no other footrests and that it was a cash sale,. Cash sales meaning there is no warranty at all !!! We have found the exact chair and the ALUMINUM footrests to go with it on amazon. (apparently the manufacturer can't even do this ! ) We would like to order them and be reimbursed the $32.00. I am waiting to see if this courtesy will be extended. i'll let you know..!!! read more

I came in to their facility to purchase a full leg compression stocking. The staff member said that there could be a problem with type of orders that I had from my Dr. My medicare advantage plan insurance coverage may not cover it. Through their experience, medicare seems to have a very narrow agreement or acceptance and purpose for use of this sock. She was going to contact my physician at the Cleveland Clinic to try and get clarification for my need. It didn't seem to meet medicare restrictions. Unfortunately, I never heard back from Blackburn"s. I did finally call them back after three weeks went by and was told I'd have to pre-pay with some hope that medicare would reimburse me something. It sounds like a very high retail price from what I expected. I thought $35-$40.00 would be the retail price. Blackburn's wants $95-$100.00. ...a lot of money to me for something that seems so very inexpensive to make. read more

I am very unhappy with Blackburn's. I got a powerchair from them last September. Six months after I got it, the motor, throttle and brakes all had to be replaced. Just last week I was using the chair when it just stopped and lights started blinking. I called the "so called emergency number" and they said I had to wait until the next day before they could come out to pick it up. They came the next day, took the chair and left me with a loaner chair that doesn't hold a charge. These people don't give a damn what kind of medical equipment they sell and/or loan to diabled people who depend on the wheelchair for their mobility. I do not recommend Blackburn's to anyone needing powerchairs! read more