Can only speak from a single experience of this location. However went in there asking for a ratchet wrench was told by a middle-aged sales associate with short hair and a mustache, should have got his name, that it was a contradictory term. I've been a carpenter for 25 years. And have a fairly good idea the correct terminology for whatever tools I require. Anyways pulled it up on Google and showed him a picture and he told me to go to Canadian Tire. So I asked him at the end of the term that I had use was correct which it was and he precedes to berate me and make me feel like an idiot. So end the conversation with I'm sorry your attitude sucks you're right I will go shopping Canadian Tire then. As I'm walking away he continues to yell about how I was the person in the wrong. Take what you want from this that was my experience will never go there ever again read more