What an amazing store this is to shop in. It's really too bad that Costa Mesa management believed Brian Woon was capable of representing the brand as a Manager. We had a horrible experience with him this past weekend, where he spoke to us in a patronizing way and clearly non customer experience focused. When we asked to speak with another Manager above, he told us the Manager there was none working today, on a Sunday, but he could give us a card. We pressed this, as we have personal experience working in this environment and knew there was another Manager onsite. When he finally provided another Manager, this one took care of our needs immediately and turned this poor experience into one that Bloomingdales would be proud of. read more

Highly recommend for shoes, bags, clothes and accessories. Sale items are out as well as hot off the runway items. Sales associates are very responsive and eager to help you find what you are looking for. All the top brands you see online are in store here! read more

Bloomingdale's - shoe selection - Department Stores Near Me - Costa Mesa, California

I was very impressed with Ana Insuaste in the David Yurman jewelry department. She was patient and very professional. I needed to exchange a recently purchased Yurman ring for a smaller size and she was very knowledgeable about the sizing. I had a recent loss in the family and she was very compassionate too. read more

Great store for domestics one of a kind decorative pieces. Highly recommended this Century City Bloomingdale's.

Vickie best best best seller so nice and professional with customer always made my day And Bloomingdale store very organized and so easy find what you want. read more

Just tried to exchange a Sanctuary cardigan purchased online last weekend at Bloomingdale's Southcoast for a larger size and was told they do not exchange merchandise they just return and I could no longer have the discounted price I received. I have been a Blopomingdale's customer for a long time and never had this experience. I will no longer shop at Bloomingdales! Shoppers beware don't purchase anything online and expect the same price! read more

Visit Bloomingdale's Chanel Make up and I am glad I did! A gentlemen Jaime Avitia helped me create a no make up make up look helping me choose the correct color of shade for my skin. Very helpful!!! I will be returning to get more of his products at CHANEL :) thanks for the great service! read more

I was extremely pleased with the customer service that Yousuf gave us while ordering on line over the phone with him. We ordered the Luxe Plus Comforter and Hudson Park Duvet. It was with ease that the transaction was done and he answered all of my questions on the products we discussed. Very professional and friendly. Thank you Yousuf! ;) The customer support and quality is top notch at this Bloomingdale's. read more

Ahhh this location is very nice and welcoming. I love coming to this location due to the accessibility and the customer service. I visit this location mainly for the perfume and the purse boutiques. Their shoe selection is okay as well. For this review, this is mainly for the customer service at the perfume counters. The associates are well versed and I can't say enough about the customer service I receive every single time I come in here to shop. There is a wide selection of perfume, including the niche fragrance houses which I love. read more

I specifically went to this blooming Dells because I have shopped here before and it was a great experience. But whoever was on duty January 11 in the afternoon both women were horrible. One helped a customer that came in behind me after acknowledging me. She said she'd be with me in a minute and never returned. I sought her out.. The formal designer dress department was a shambles. I'm gonna scratch this Bloomingdale's off my list. read more

Dior has really bad customer service, all they need just trying to sell out their products. When i asked for returning, and you can tell through their faces about not being happy read more

I have been a customer of Bloomingdale's for well over twenty years. I started shopping at Bloomingdale's after I graduated from law school and was in need of a professional wardrobe. I have lived in Washington, DC and Chicago, and very much enjoyed shopping at the Bloomingdale's stores in those two areas. I also looked forward to my visits to Manhattan which, if time allowed, would end with a wonderful visit to the flagship store. I have easily spent tens of thousands of dollars at Bloomingdale's over the years. I have now lived in Southern California for a few years, and this Bloomingdale's customer service leaves much to be desired. About a year ago, I ordered some shoes online and then returned them shortly thereafter. I didn't like them. The employee examined these shoes, and me, as if I had stolen them. He finally accepted them for return. Yesterday, I returned a jacket that did not fit. I had also ordered this jacket online. I asked a gentleman in the men's department to help me with the return. He was standing around and not busy. He directed me to customer service. I asked him why he could not help. He huffed, went over to his register, and again interrogated me as to why I was returning the piece of clothing. It was not a pleasant experience. I actually thought that my experiences were due to being a black man. Some of that is probably mixed into my experience. However, from what other people have said, this Bloomingdale's generally has a horrible customer service problem. Most people who shop at this mall can likely afford to go to any merchant they choose. Skip the headache and go to Nordstrom, or any of the higher end stores in that mall. read more

I was trying to buy a car seat for my daughter. It's available at lots of stores and I picked Bloomingdales because of their email sign up promo code. Which didn't work. But Bloomingdale's customer service was quick and helpful in resolving. read more

I love Bloomingdale's for the exceptional service and premium quality products. They are located at South Coast Plaza adjacent to Capital Grille and Seasons 52. The interior of this store is immaculate since it's one of the high end retailers at this shopping mall. As soon as you walk into the store, you are greeted by friendly and knowledgeable staff. I usually shop here for shoes and handbags. You can find brands such as Saint Laurent, Jimmy Choo, Gucci, Valentino and many others. My recent purchase was a pair of bridal shoes for my upcoming wedding. I viewed the options on their website and made the purchase online. I opted for curbside pickup which was fast and convenient. All you need to do is pull up into one of the designated parking spaces and call the phone number as posted. The shopping experience during COVID is safe and contactless. I'm happy with my JC heels and can't wait to wear them on the big day! read more

Bloomingdale's - You're sole beautiful! Loved that you were a part of my big day! PC: Three16 Photography - Department Stores Near Me - Costa Mesa, California

This review is for the LV boutique at this location. I came in (1/19/23) to bring in a bag I had purchased that was starting to come apart. The store manager and sales associate who helped me were simply the best, and made my experience comfortable and pleasant. I'm kicking myself for not getting their names, but I just wanted to leave a positive review for this store. I honestly have always had a great experience at this LV location, and today made it even more great! read more

My favorite Bloomingdale's in Cali. I love the set up and every time I come here, I always leave with something new...even when I wasn't even planning on getting anything haha. All departments have great selections and it's always nice and clean when I come here compared to other ones I've been to. Definitely one of the bigger ones too! They have both a Louis Vuitton and Gucci boutique in here and also sell tons of designer items in shoes, clothing, beauty etc. I was surprised at how good the selection was at both designer boutiques even though they are much smaller than the actual boutique inside the mall. I got really lucky with my last purchases at both LV and Gucci that are new and hard to find and I wouldn't have expected getting them from here! Even more, you get points for Bloomingdale's rewards even on these purchases which is awesome!! Parking is an open all around the mall so even when it's crowded, you'll find a space with a far walk. I wish they allowed dogs at this mall. I see people get away with little dogs but I have a Doberman and I always wished I could take her here. Maybe they'll allow big dogs one day. read more

Bloomingdale's is a higher end sister store owned by Macy's. This is a nice store located at South Coast Plaza, a well-known shopping destination in Costa Mesa. I've never had any major problems here, although the customer service is not the best. They have better quality items here, but Macy's associates provide much better service. I didn't want to deal with the hustle and bustle of holiday shopping, so I placed an order for a Longchamp bag/purse (I've been meaning to get this bag for months and keep forgetting about it lol). I didn't pay attention to my email instructions to head over to their Customer Service desk, so I ended up going to Handbags and was redirected to Customer Service on the 1st floor. However, if you can't give me directions to where I need to go, don't act like you know and send me the wrong way... which is what the sales associate did. I ended up going to the Gift Wrap area on the 1st floor, and Customer Service was right outside there. One of the associates there was nice enough to walk me to the Customer Service desk, which helped redeem their level of service and I was able to pick up the Longchamp bag quickly. I can't wait to use my bag! Happy shopping! read more

Bloomingdale's - Yay! Picked up my collapsible Longchamp bag! It's waterproof :) - Department Stores Near Me - Costa Mesa, California

This review is for Ted Baker store inside Bloomingdales in SC plaza. I tried to return two clothes that I received as Xmas gifts that were purchased 2 weeks ago. I brought to the store the receipt and the brand new clothes that were only tried on once. The female store representative refused to issue refund or credits because the tags were removed. Keep in mind that the 2 brand new shirts are in total of $350 with receipt available! The representative said "how do I know if you wore them only once? I can't verify it. Without tags they are not brand new to me." I asked if she can call Ted Baker's main office with me to confirm this unreasonable policy. Her response was "I'm the store manager so I'm the one making decision here." What a rude arrogant attitude and nonsense policy! $350 were spent for 2 shirts that I can't wear. I was not even issued with a store credit. Ted Baker should replace their store manager in Bloomingdales located in SC plaza. Unless it's just the manager's discrimination against me, I can't imagine how many customers were suffered from this policy and the attitude from this "store manager". Extremely unpleasant experience! read more

After purchasing jewelry in Bloomingdale's the Friday before Christmas, I thought I left a very expensive package at the counter while shopping The staff, especially Ms Trulove, went above & beyond to try to find it for me. I eventually found it in another store but certainly appreciated their efforts during such a busy time read more

I realize I never wrote an update after I eventually went in to use the $100 gift card I was given for my previous bad sopping experience in the women's fashion department. As promised, Kirsten Talbert met with me and was my personal shopper. I needed a casual dress for an upcoming wedding on the beach in Santa Barbara so she helped me look for one that would work. Kirsten was personable, friendly and patient as we shopped. Bloomingdale's was even having a sale at the time and Kirsten managed to find me the perfect dress for the upcoming wedding in my size and just for $40! My husband was also with us and he loves to shop and pick things out for me and he found a beautiful peach, silk blouse that also fit me perfectly. My total came to $96 and change! Perfect! This shopping trip was completely different than all my previous experiences at Bloomingdale's and I must thank Kirsten Talbert for putting in so much effort to keep me as a customer. It worked! I have come back several times and even shop online on occasion. Thank you again everyone at Bloomingdale's for your concern and wonderful customer service. read more

I wish I could give this review no stars. I went in to return a few wedding gifts that I had received with my gift receipts. Everything was still in the box, tagged, never worn. It was a long shot considering the receipt was from the beginning of the year but we had a lot happen this year and I figured it was worth a shot. The sales associate was very professional and accommodating but the return was more complex and understandably needed to call his manager. He even asked her if he should send us downstairs and, though i'm not sure why she didn't just say yes to begin with, she came over to see us. She opened the box, looked at the receipt, and was talking to us like we were so dumb and couldn't even comprehend why we would even try to return it. We were very transparent with the situation and she made us feel like we were trying to pull something over on them or be shady - just not kind at all, told us there was absolutely nothing we could do about it... but here's a bag. We ended up walking directly downstairs just to see what else could be done and we explained everything again and the sales associate downstairs was very kind and she said she would look into options despite the fact the return was beyond the window. She told us that if the items are still being sold in stores/online and they are in brand new condition, they would be acceptable for return. The manager NEVER even tried to explain any of that to us. We were able to return the items and walked out with almost $300 in a gift card. Save your time and don't even attempt to work with the manager in the women's department. Just go directly downstairs where the service is night and day and the people are more pleasant to speak with and be around. read more

This review is for the womens shoes department. I bought a pair of shoes last week, i tried to wear it to work for 5 minutes and had to go back to my car to change my shoes because my feet started to hurt. I decided to return the shoes today, not knowing the return policy. This guy named Brian, a white, tall guy who was so energetic and helpful when i bought the shoes last week, but today when i returned it he was a completely different person. He was so rude, tapping so loud on his keyboard to show me how mad he was, mumbling stuff that i can barely hear. The only thing i understood was they usually dont take used shoes, and if i want to get another pair instead, but he didn't even gave me a chance to think if i want another pair, he just mumbled infront of me. I am ok to cancel the return if he only spoke to me nicely. But he was just so mad about my return, and just left me by the counter. I didn't even know if the transaction was done or what. The worst customer service I've ever experienced. read more

I ordered a pair of shoes online and went in to pick them up. The whole process was unbelievably quick and easy! The employees are knowledgeable about all their products and are very attentive and sweet. I love this location! read more

I needed a new suit in less than a week for a friend's wedding (my fault). I figured I would get something nice, so I went to Bloomingdale's on a Sunday and spoke with a suit salesman. He picked out a suit in my price range with a good color, but the fit was a bit odd; naturally he offered to have it altered in-house. I asked if I could pay to have the alteration expedited since the wedding was the following Sunday; he said that would not be necessary, as they could have it done by Friday. The tailor came by and again I asked if I could have the alteration expedited, but the tailor also said that would not be necessary as the could have it done by Friday. Friday afternoon rolls around, and I hadn't heard from Bloomingdale's, so I called the number on my salesman's card, and it's apparently his personal number, so he was a little confused that I was calling. I asked if the suit was ready, and he said it would be ready by Saturday at 4pm. Hmm. Saturday, 4PM: no call from Bloomingdale's. I called the store, followed the phone tree to "Orders" and reached an operator. She was confused, and said I had reached the section for returns, so she would forward me to men's suits. A few seconds later I was disconnected. Cool. Saturday, 4:30PM I called my salesman's number again. He said he thinks the suit is ready, and a few minutes later he texted me that it's ready for pickup. So I drive half an hour to South Coast and get the suit; I try it on, and it looks weird. I thought it might be the store lights/mirror, and figured if I hate it, I'll wear something else and return this later. I didn't have time to spare for another alteration. I made sure to check my receipt to see if it says "no returns," but the receipt said I have 90 days to return anything unless otherwise marked. Nothing on my receipt was labeled as non-returnable, so I drive to South Coast again, ask to return the suit, unworn with all its original tags, and receipt in hand. The manager then pulls up the Bloomingdale's website and says, "See, here it says you can't return anything that's been altered." I offered to pay to have it re-altered back to factory specs. Nope. No returns. Even though the receipt says I can return it, no returns. Enjoy the $500 Bloomingdale's, that's the last money I'll give you for the rest of my life. read more

Such a dreamy place lol!!!! I love coming here, they have the best beauty products. Their employees are always cordial, helpful, polite. It was decorated very elegantly for the Christmas season. Love how they carry some brands that I can only find at Beauty Habit read more

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Worst customer service! Returned a pair of jeans that I bought a week ago but didn't have time to try on. The salesperson was so rude!! She was shaking her head while inspecting the jeans. Most of the time I've shopped her same experience! Do yourself a favor and shop at Nordstrom read more

I posted a review 4 years ago explaining how Bloomingdale's was going down hill, hoping that it was only temporary and things would turn around. Nope. It's getting worse and worse. The store is circling the drain. The staff here are now extremely rude, unknowledgeable, and can't be bothered to help customers. They'd rather stand in groups and show each other Tik Toks on their phones. I think that the next time I step foot in here will be when they have their liquidation sale before they close their doors. I'm of the opinion that would be within the next 5 years (Macy's balance sheet isn't looking too good). It's sad but I guess that's the way things are now. I used to love Bloomingdale's but now it is nothing more than a rebadged Macy's with less helpful staff. Miss the old Bloomingdale's but its never coming back. read more

My wife and I are loyal customers of Bloomingdales and have usually experienced excellent customer service. However today was a much different experience. My wife ordered shoes online and after receiving them and trying them on once at home, she said they were too small and hurt her feet. However she loved the design and wanted a bigger size. After waiting a few weeks for the shoe to come back in stock in a bigger size, she decided to buy them online at Zappos instead of waiting longer for Bloomingdales to get them back in stock. We finally received the same shoe in a larger size today and so I went to return the shoes at the South Coast Plaza Bloomingdales location. I returned them at the women's shoe counter and the employee accused me and my wife of returning used, already worn shoes. And so I explained to him what happened, and he said that he will give me a one-time courtesy this time because they normally don't take back used shoes. I also spoke to the store general manager Steven and explained that I just got accused of returning used shoes even though that's how we received them. I asked to file a complaint because I was sent used shoes. He then said there's nothing he can do about the situation. I asked again if there's anything he can do for falsely accusing a loyal customer of fraud, and he said no. I called customer service to file a complaint and they offered me a $50 gift card but then I requested some follow up on the situation. They said to email customer service if I want some follow up. The manager talked really rudely to me as if I were guilty of doing something wrong, and both my wife and I are feeling very upset. I am now waiting to be contacted by management. read more

Bloomingdale's - The used shoes that we were sent. And then accused by store manager of Steven of returning shoes we wore already. - Department Stores Near Me - Costa Mesa, California

the sales rep who was working the La Mer counter around 7:30pm on 6/16 was clearly very invested in something on her phone. When I came up to speak with her she would not make eye contact with me. She just continued typing on her cell phone while giving some major attitude, and nonchalant answers. extremely disappointed in the lackluster customer service from these high end brands. I do not recommend read more

Special shout out to ZAK in the men's department!!! He picked out an amazing Hugo Boss shirt that I love. Zak is so friendly and approachable. He's great at what he does so if you need any style and fit recommendations, he's your guy! read more

Came in today to make some of my Christmas purchases for various people on my list and was pleased to be assisted for my entire visit by Alana Ngo. She not only was the first to pay me mind but also made plenty of helpful suggestions. I highly recommend working with her if you need somebody to take their time with you while you make your purchases. She even wra Thank you Alana! read more

Okay so this review is for the store and NOT the online pickup method of this store. I ordered an item online (worth literally only $30) and expected to pick it up same day. Went to check my email after a few hours and lo and behold I have to "call customer service" to "verify my order"???? A $30 purchase needs to be verified? Whatever I'll do it. Call customer service and give all the info they already had to "confirm" and by the end of the call they say that the order has been canceled due to the item being out of stock. What? So I call back and say I need an email confirmation since you've already charged my card. I call the store. Leah or Leia?? Ahh I don't remember the spelling picked up and SHE WAS THE BEST!!!!! She placed me on hold a few times while she went to find and confirm that she had the right item but as soon as she found it she grabbed a few variations of it and held it at register for me to choose when I arrived. (So much for it being out of stock @bloomingdale online customer service ). The whole online process was NOT worth my time - I was expecting it to be similar to Target or really any other online pick up at store purchase. THANK YOU LEAH FROM THE HOME STORE DEPARTMENT!!! You made my day!!! read more

Bloomingdale's - Corkcicle water bottle - Department Stores Near Me - Costa Mesa, California

I just want to give a big shout out to Rose in the Women's Shoe department for helping me out. I had to pick up a pair of jeans that I needed to get altered and customer service upstairs kind of bummed me out. I had called ahead to see if they were ready and the lady over the phone said they were and I could come in and pick up. So I went over to the jean section and let one of the associates know I was here to pick up jeans and handed her my ticket. I even said after handing her the ticket that I called ahead to check if they were ready. As she walks away she stops and points at the date of pick up and looks at me. Smh. I explained again I called and the alteration department said they were ready. She went to grab the jeans and handed them to me and asked me if I wanted them to be bagged. I said no thanks I need to try them on first.. and then she walks away. Anyway I tried them on and they fit great, I asked another associate to bag it and I made my way downstairs to check out some shoes. I was looking at a pair of Stuart Weitzman and Rose helped me out right away, she even pulled out a pair of Jimmy Choos that were similar and gave me her input. She was super sweet and I didn't feel pressured into making a purchase. We chatted and I let her know I was going to Oahu in a week and needed a nice pair of heels. She gave me tips on where to go in Oahu and I was so stoked! Now I have some things to check out while vacationing in Oahu and a nice pair of Stuart Weitzmans thanks to her! read more

Today 5/6/24 I met Jaime Avitia, he is an exceptional sales person at the Chanel counter. Jaime was super kind and professional to my husband and I. He is the most professional, knowledgeable and courteous person I have had the pleasure of meeting at any Bloomingdales. He stands head and shoulders above all others. This was just a pleasant experience! If you need make-up or any Chanel product see Jaime, he is super knowledgeable about the product and such a treat! He completely changed my mind about shopping at this Bloomies. read more

I love this Bloomingdale's location. I shop here all the time. However, today I was shopping in women's clothing and had a terrible experience with one of the sales associates, Dalya. My initial interaction with her was pleasant. She offered to start a fitting room for me and checked in every so often. But when it was time to check out, I felt like she had become an entirely different person! She was short with me, snapping and sighing and making rude comments along the way.I didn't have a complicated transaction and I didn't return anything. I felt so uncomfortable and diminished. Nonetheless, the Dr. Jekyll and Mr. Hyde act completely soured my experience and I would advise anyone shopping there to avoid her. read more

This is one of my favorite department stores because they have a big variety of products and customer service is excellent. I run out of my facial cream so I stopped by Bloomingdales to buy it, people at La Mer are very nice and always give me free samples. This time the salesman who took care of me was extraordinarily fantastic when I told him that I was getting ready for a trip , he not only gave free samples but also a cute bag so I could put my samples inside and take them on my carry-on. He was very thoughtful. read more

Bloomingdale's - Department Stores Near Me - Costa Mesa, California

Definitely an Upgrade. The store is always fashionable. However, this last year I have had the best fashion associates ever. They are completely different from the other sales people that I have encountered here who are pushy and just want to "hold" your items for you. They probably get commission. However, Kudos to Sales Professionals Brianna Carey and Raun Lauderdale! These folks are incredible and go over and beyond to help you leaving the store more fashionable than you were the day before! These two are exceptional. They figure out your style and make very constructive suggestions. They keep you apprised of sales and even keep newer items in mind for your next visit. Raun is terrific and I had to post a picture of how he arranged my dressing room for me...nice, clean and well organized. Another Highlight is the "loyalist" program. They give you points and send you gift cards! They also give you free chocolate bars! Bloomies!!! I am such a fan. Make sure you take care of your sales associates that make shopping there so much fun! read more

Bloomingdale's - Department Stores Near Me - Costa Mesa, California

I felt so out of place here. It was my first time ever being inside a Bloomingdale's store. I always shop online. I had purchased a pair of Burberry shoes I was going to return because they did not fit. Also they arrived worn and unlaces all messy. They could have at least tightened up the laces and made it look more presentable, most likely the floor model as they were creased in the heel area. I didn't mind too much at first because I got them for a great deal. But one they didn't even fit I had to just return them. Well long story short I went to the store to return in person, it's much faster that way. I was getting mean looks from just about all the workers, I walked around the entire floor lost not able to find a cash register to do my return. Not a single employee offered to help. I finally was able to find a map showing what's on the different levels. I went downstairs to the customer service area. Once again getting glared at by an employee and ignored like I wasn't even in line. She had just finished with another person and I was next and she took a look at me and just proceeded to do other stuff and walked away to hide in the back. The lady that ended up helping me was really nice and very respectful, I asked if she was the manager. I had a feeling she was because of her professionalism. I work in a medical field and deal with patients all day. Customer service is very important. I treat everyone equally. The manager is the only reason I'm not giving it 1 star. I'm not gonna lie and say I won't ever shop their again lol I love their website and will just continue to buy online. read more

In the makeup department the lady named Hala, she gave me amazing service! She works in the Channel makeup section and took the time to help me find my foundation color and Dewey contour. She was very patient with my mother and I! Also, allowed me to try out different color contours on my skin and was very gentle! Her makeup was so pretty! The last time I came to Channel section one of the ladies that helped me was rude and was giving me looks as if I couldn't afford to buy anything, also she was pressuring me to buy! I'm thankful I had a positive experience with Hala! Thank you! I ended up purchasing the Channel foundation, blush and contour! read more

Is it because my sister works there so that I get very good service? They confuse me with my sister all the time, scared me a couple times already, they were like" hey stranger!" I looked at them and said " I am her sister...." , they were like " no shit!", yeah... We get that a lot..... Love this store! Very friendly services! Love shoe salon there, shoes..., oh MY !!! I love shoes! I think they have very good buyers for this store, all the shoes are super cute! Yes they have very expensive ones like Chanel, Gucci, Fendi, Prada, Miu Miu, Christian Dior, Miss Dior, Salvatore Ferragamo, Guisepe Zanotti, Burbbery, Chloe, Ralph Lauren....etc., but they still have less expensive ones like B Brian Atwood, Tory Burch, Coach, Stuart Weitzman, Dolce Vita, Kors Machael Kors, Enzo Angiolini, UGG, Juicy Couture...etc., even Boutique 9! So whatever your budget is, you can find something you love & also affordable! I just love Aqua this brand by Bloomingdale's itself! Very good prices and super cute styles! Sister and I got many pretty dresses and tops from this brand, and it is exclusively from Bloomingdale's. They have many young and cutting edge styles, that's why we love this store, totally our style! They also have high end stores Chanel, Louis Vuitton and Fendi there, and Home store downstairs. They have very good one day Home sale from time to time, it's great time to buy some expensive home things in bargain prices. This is MY store, I just love it! And they have valet service! I like that! Ps. They have decent sales all the time, just sign up their email list, you will get notifications all the time! read more