I got accused of stealing a pillow that I purchased. I went to check the pillows because sometimes…read morethe pillows are clearly dirty, used, or under filled. I had the one guy working there follow me around. He didn't bother asking me if I needed help. Just hovered around the area. Didn't realise he was following me. I came to do an exchange. He, Issac, couldn't scan my receipt. So instead of figuring things out, he accuses me of not even buying that pillow because he cannot scan the receipt. He argues with me. And he wouldn't give me my phone back. He made me beg him to give me back my phone. I had to beg him and say please just to give me my phone back. He then goes and calls the manager. I show them my receipt on my phone. Issac is still hogging my phone. Manager has to say, "Issac give her back her phone." He kept holding on to it. He finally gives it back. Manager is smoothing over the situation, explaining that if I have to exchange the pillow maybe this pillow isn't for me. Down pillows have a smell. Instead of using my time and picking the same pillow, pick a different pillow. Manager goes, "Issac process her return." Mind you, this man doesn't argue with his manager. He treated me with such disregard and disrespect. Thank god for the manager. Thank god for the ladies working downstairs at Coach for making me feel heard and listened to. The guy working at home department did not apologize to me for his mistake.

Lorraine & My Blessed Mattress - I tried ordering a modestly…read morepriced Memorial Day Mattress on line from NOT Macys and I'm still bitter as of August 1st BUT I'm now lying on a $2800 new Sealey Supercomfy Mattress I bought for $480 + minor delivery charges and horrific old mattress removal charges and it's all because of Sweet Lorraine the sales ace and the efficient Latino duo who acted with professional kindness and no nonsense swiftness. THANK GOD. Well God & Lorraine - Black Friday sales really do come true!

Visited Nordstrom at The Short Hills Mall over Christmas week…read more Despite it being a busy week, the store was well stocked, clean, and neat. We had a very positive service experience in the shoe department. The sales associate was helpful and patient, grabbing us a few similar boot options to try, beyond what we asked for. She didn't mind that we put the boots we loved on hold and came back to purchase them before leaving the mall. We made sure that she got credit for the sale. We had a great experience in the mens' denim department as well - the employees were really helpful in explaining the styles and sizing of the various brands. We also purchased a bag in the contemporary section - the sales associate there was actually pushy and salesy, not someone I'd normally want to work with or support, but we needed the gift so made the interaction short and moved on. Overall we enjoyed our shopping experience at Nordstrom, and we'll definitely return when we're in the area. If you don't live near a Nordstrom, they offer free shipping and free returns. And their customer service across stores is almost always top notch.

The mall that caters to a certain clientele. Not a huge fan, but it does have certain stores that…read moreare worthwhile to stop in and see. If you're going to the Rolex store, save yourself a trip. They are very biased on who they sell to. FYI: They offer valet parking (like many other malls these days), and they have electric charging spots.

Huge store spread across two floors. Lots of inventory, really big men's department. Jewelry…read moresection is also very impressive, excellent collection, lots of sales. We bought a pair of earrings for 70% discount. Associates are super and do their best to get you the best deal.

Would give zero stars if I could. My boyfriend and I went to get perfume and cologne. The security…read morein the men's section where no one was working the cologne stand I guess, said we couldn't touch anything. Not even getting someone who works there to help us. So we leave to the perfume section where there was people working and the security follows us. I am 28 years old and have a better job this security guard and so does my boyfriend 30 years old. Felt very much like this man/boy was just waiting for us to steal. Will never ever go back to a Bloomingdale's again if this is how you pay your employees to profile people.

I recently visited the Neiman Marcus at Short Hills malll and had the absolute pleasure of being…read moreassisted by Josette Zhang in the Revive beauty department. From the moment I sat down, she provided a phenomenal, personalized facial that truly showcased her deep knowledge of the products.She was incredibly professional, listened to my skincare concerns, and tailored her recommendations perfectly without any high-pressure sales tactics. Instead, her expertise and the wonderful facial experience made me completely confident in my purchases. I ended up buying the items she recommended and will absolutely be returning to shop with her again. If you are looking for top-tier customer service and expert skincare advice, she is the one to see!

Your sales people and your seamstresses!!Your sales person Laura was quick to make her commission…read moreand the person who call them seamstresses did such a poor job and I was charged so much money after I had to go back 3 times and still was not fixed.

@Indigoshorthills @schleichusa…read more#SchleichFlagship This is basically a toy store, though a very interesting one. It does have other items for sale though, such as books and some specialty items. In fact, I'm not sure if I'd describe it as a toy store with books or a book store with toys. If you're bringing your children, they will be loading up their cart, so be careful. It's very easy to spend a lot of money here very quickly. The day we took our granddaughter they were featuring items made by Schleich. Their big attraction Memorial Day weekend was a small scale, yet still large by kid standards, motorized T-Rex. Even if not an inexpensive trek, it was a good time for all. The photos will help you understand.

We went here on a Sunday. Was this walking around and we were amazed at how large of a place this…read moreis. There were so many books of various kinds, and it looked esthetically pleasing. While we didn't buy a book, we definitely will come back another time. The service I can't judge because I didn't buy anything, but everything looked fairly priced.Large variety of books and I would recommend this for various ages

I visited Ferragamo, I overheard staff members Adrianna Faundez (this is what her card said) and…read moreEmily (because I asked her for her name before my exit) chatting about a client's personal details while in the showroom area. Also moved on to talk about past employees and said they got fired for stealing. This lack of discretion regarding customer privacy is concerning. I hope management addresses this with Adrianna and Emily to ensure a more professional environment. I was disappointed by the staff's behavior. It made me feel uncomfortable and unprofessional. If any of the employees that use to work there comes across this needs to reach out to a lawyer for this is unacceptable. Very disturbing!

Shopping at Ferragamo Short Hills is a treat and delivers the type of experience one seeks from a…read moreluxury brand. Excellent sales professionals who are welcoming and wonderful. The sales team helped me find exactly what I was looking for and made the experience elegant and super fun. Thank you!

It's a clothing store for those who sail and own yachts. I do neither but I like to look at the…read moreclothes here when I'm at the mall. It's a super expensive version of Eddie Bauer for the sea. Service is impeccable and the quality is fantastic. Worth checking out. The golf shirts are awesome.