I booked a class for my mom and I (November, 2024) for January 30, 2025. My mom drove up to do the class from Port Dover (90 minutes away). "Tim" called 2 hours before the class to tell me it was cancelled. There was no apology for the short notice. Just an, "I'll get back to you" about rebooking.
Katherine emailed me February 25, asking if we could come to a class 2 days later. I explained, that 2 days notice wasn't really sufficient and that my mom was coming from 90 minutes away. I asked for other dates that they could accommodate us. With no response by April 12, 2025, I kindly asked for a refund. There was no reply.
I sent a second email, stating I wasn't really happy with the lack of communication and wanted to look for another studio, again asking that they refund my payment. No reply.
I sent a third email yesterday, stating that I expected a reply within a week. Asked them to do the right thing here. I stated that if I didn't hear from them within a week, I would take that as meaning they had no intention of giving me a refund and would seek other means to collect my money.
Tim called me this morning - it would seem - just to have an argument with me. He told me that I was rude in my email. I corrected him, that actually, I thought I'd asked quite politely. I told him that communication with the studio was horrendous. At that point, he swore ("yeah...f*ck, whatever man...) a couple of times and then sarcastically said, "yeah, good luck finding another studio!" I could not imagine poorer communication or more unprofessional service. I suspect they are good at the actual glass-blowing, but customer service was absolutely terrible. I ultimately did get a refund. Cannot say I would recommend. read more